Dunkin' Donuts

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327 Employee Reviews (View Most Recent)

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great work enviorment and helpful managers

Crew (Former Employee) Danbury, CT (US)

ProsRecieved many hours and help learning the menu and the most efficient way to take down orders, while being part of a gleeful team lead by a competent shift leader.

ConsCustomers come in pulses. Twelve o'clock the drive-trhu and the walk-in become filled with many people who want their food before their lunch break ends. the company could be a little more helpfull in teaching the employees how to deal with rowdy customers.

Advice to Senior ManagementMake sure all of the team members know who is in charge of what and make sure those people know what they are doing or need to do before the work actually starts. It makes employees very nervous and disappointed in themselves when they cant match the speed of the other, more experienced, workers.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Not well managed

    Customer Service Representative (Current Employee) Avon, OH (US)

    I have been working at Dunkin' Donuts part-time for more than a year


    Pros: Flexible scheduling, and I can't think of anymore. Cons: The employees do not have good work ethics. Many call offs, coming in late,… Advice to Senior Management: Better training of store managers and assistant managers. No, I would not recommend this company to a friend More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Great job for a high school student, not a place to start a career

    Shift Supervisor (Former Employee) Fitchburg, MA (US)

    I worked at Dunkin' Donuts part-time for more than 3 years


    Pros: If you work at a place that accepts tips, the pay is actually really good for a first job. The work itself can get old… Cons: If you get stuck at a place with a bad manager, you will hate your job. Dunkin Donuts locations are so small that you are… Advice to Senior Management: Evaluate manager performance better. Some managers really shouldn't have their job anymore but get away with way too much. Eliminate gossip and drama… Yes, I would recommend this company to a friend More
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