There are newer employer reviews for DISH

5 people found this helpful  

Where are the improvements?

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Loyalty Agent  in  Thornton, CO (US)
Current Employee - Loyalty Agent in Thornton, CO (US)

I have been working at DISH full-time for more than a year

Pros

Customers and coworkers. You do get paid so I guess that could be considered a pro. A 20 word minimum is hard to reach in the pro section.

Cons

New CEO sent out a memo saying that the benefits package will be improved... Never happened. Terrible insurance! Chain of command is useless. They fire the good agents and coaches, and keep incompetent people. Too much pressure to reach "metrics". AHT, upsell, QA, CSAT and FCR. What happened to customer service? Now we even get put on a naughty list if we give too many credits to customers. Constant fear of being fired for any reason at any time. Dish is not even remotely a "great place to work".

Advice to ManagementAdvice

Better benefits. We need affordable insurance, not cruises and cars. Don't give us "talking points" and not give us time to use them. Handle time should not come into play when your job is to save customers. Your agents are disconnecting great customers just to lower their AHT. How can you be so blind? Have your agents review their coaches. You might just learn something.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

1747 Other Employee Reviews for DISH (View Most Recent)

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  1. 6 people found this helpful  

    It is what it is

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst  in  Denver, CO (US)
    Current Employee - Senior Analyst in Denver, CO (US)

    I have been working at DISH full-time

    Pros

    I went in to DISH with eyes wide open. I knew what I was getting into, and it is as advertised... on the plus side, the pay isn't horrible for everyone, and if you stick around (and don't get "talent upgraded") there are plenty of opportunities. It's decent experience on your resume. Also, right now the company is in a very interesting place strategically with its wireless plans and whatever it's going to do with Blockbuster. Overall, the product is great - as good as any in the industry, and by far the best price.

    Cons

    Here's the problem... the time off and benefits stink, and the company culture is terrible. Their standard line is 'DISH isn't for everyone'... yeah, ok, but that doesn't mean you shouldn't treat people with respect. With all the press they've been getting recently they've been making a lot of noise about changing things, recognizing that staff aren't happy. That's all it is though - noise. In 6 months absolutely nothing has actually changed. All they have done is ask happy staff to post here to even out the bad reviews (hence the sudden glut of reviews - nice try, but I don't think anyone is going to fall for that).

    Some of the complaints people have are asinine (seriously, people, where have you worked that being in the office between 9-4 or letting your manager know in advance is an unreasonable request?), others are totally legit - they spend the absolute bare minimum on benefits; they don't recognize several public holidays and the vacation allowance is terrible; they company is cheaper than you can possibly imagine (I definitely recommend trying to avoid corporate travel); don't expect to ever work from home; employee moral is low - especially after they fire people (regularly); in many roles you'll be on call 24/7; they call the culture 'pay for performance' but in reality it's usually 'pay as little as we can get away with on an individual basis'; there is a culture of mistrust permeating from the very top, in every department, at every level. It makes it a very frustrating place to work.

    Advice to ManagementAdvice

    Trust your staff and treat them with respect, provide competitive pay and benefits. Otherwise, everyone worthwhile will leave as soon as they can.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Principal Analyst/Developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Analyst/Developer  in  Englewood, CO (US)
    Current Employee - Principal Analyst/Developer in Englewood, CO (US)

    I have been working at DISH full-time for more than 5 years

    Pros

    Great Opportunities.
    GC processing.
    Dynamic Environment with changing requirements.

    Cons

    Flexible Hours.
    Work From Home.
    Health Benefits

    Advice to ManagementAdvice

    Pls make changes to below to be on par with other IT shops.
    Flexible Hours
    Work From Home.
    Health Benefits.

    Doesn't Recommend
    Approves of CEO
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