DISH
2.5 of 5 1,465 reviews
www.dishnetwork.com Denver, CO 5000+ Employees

1465 Employee Reviews (View Most Recent)

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  • Disapproves of CEO

5 people found this helpful  

Where are the improvements?

Loyalty Agent (Current Employee)
Thornton, CO (US)

I have been working at DISH full-time for more than a year

ProsCustomers and coworkers. You do get paid so I guess that could be considered a pro. A 20 word minimum is hard to reach in the pro section.

ConsNew CEO sent out a memo saying that the benefits package will be improved... Never happened. Terrible insurance! Chain of command is useless. They fire the good agents and coaches, and keep incompetent people. Too much pressure to reach "metrics". AHT, upsell, QA, CSAT and FCR. What happened to customer service? Now we even get put on a naughty list if we give too many credits to customers. Constant fear of being fired for any reason at any time. Dish is not even remotely a "great place to work".

Advice to Senior ManagementBetter benefits. We need affordable insurance, not cruises and cars. Don't give us "talking points" and not give us time to use them. Handle time should not come into play when your job is to save customers. Your agents are disconnecting great customers just to lower their AHT. How can you be so blind? Have your agents review their coaches. You might just learn something.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
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  • Career Opportunities
         
  • No Opinion of CEO

1 person found this helpful  

Stuff Rolls Downhill

Customer Service Representative (Former Employee)
Green Bay, WI (US)

I worked at DISH as a contractor for less than a year


Pros: Innovative products at relatively low prices compared to the competition. More programming choices, including international… Cons: Hired by AEI, the DISH installation agency for most of Wisconsin and Michigan. No training other than listening in with another agent for a… Advice to Senior Management: Show some respect for your customers and employees and maybe you'll create a better professional reputation for… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

1 person found this helpful  

Principal Analyst/Developer

Principal Analyst/Developer (Current Employee)
Englewood, CO (US)

I have been working at DISH full-time for more than 5 years


Pros: Great Opportunities. GC processing. Dynamic Environment with changing requirements. Cons: Flexible Hours. Work From Home. Health Benefits Advice to Senior Management: Pls make changes to below to be on par with… No, I would not recommend this company to a friend More

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