DISH

  www.dish.com
  www.dish.com
There are newer employer reviews for DISH

10 people found this helpful  

Worst place in America to work... Yes

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Dr Dish/Broadband in Hilliard, OH (US)
Current Employee - Dr Dish/Broadband in Hilliard, OH (US)

I have been working at DISH full-time (more than 3 years)

Pros

They are always looking to hire and give hours. I'm really struggling to think of another positive thing to say.

Cons

This company doesn't care about you and doesn't pretend to care. Wither employee customer or both they care more about your money than you. Profits before customers, customers before employees. There is always this feeling that they are looking to replace you. I have been with dish for 3 years and by their stats have been rated as one of the top agents at my site. They work me long hours and seem to not understand if you can't or don't want to work over time. I'm at a call center and they are not afraid to tell you that you are replaceable. They can't keep employees and have a high turn over rate for so many reasons. Their training is poor and they blame the employees for not knowing the job. Then when they get to where i am they find how bad training is up to this point. Them the people that do have experience have to explain why it took five people to fix their simple issue. They continuously and to your job without a raise, and little to no training. One of the big things right now is sales. They are telling people that if you can't get your sales at least 8% or you will be fired. I do tech Support and i find it terrible trying to sell programming to someone that can't get their TV to work. I could say a lot more but i think this is a good start to tell how bad the company is. Oh one more thing. Joe Claton seems to think there is no problem here and told all employees to go on here and wright a review if you like your job. Backfire...

Advice to ManagementAdvice

Remember your employees are people too.

Doesn't Recommend
Positive Outlook
Disapproves of CEO

1856 Other Employee Reviews for DISH (View Most Recent)

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  1. 1 person found this helpful  

    It's a call center. Where you take calls.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Operations Specialist in Phoenix, AZ (US)
    Current Employee - Business Operations Specialist in Phoenix, AZ (US)

    I have been working at DISH full-time (more than an year)

    Pros

    In general: If you can deal being on the phones talking to people all day, it's a pretty easy job. The resources are there if you need help, lots of training, lots of opportunities for development and moving into different departments. Shifts are based on call volume so there's always a need for evening/weekend staffing but there are plenty of shift options and many are M-F or earlier in the day. Opportunities to get bonuses and contest prizes or random stuff from network representatives. Need a True Blood flashlight? How about 3?
    My department: Laid-back environment, good culture, great coworkers. If you want to do the bare minimum, the job is fairly simple, straightforward, and can be repetitive. But there are always more aspects of the business to learn and if you're interested in doing more, people are supportive. Very hands-off management, which can be nice if you can produce results and prefer to work at your own pace.
    I came into this job by necessity- I finished school, moved to a new city, and couldn't find anything in my field. I took the job as a customer service agent because I needed a job and I stayed because I felt it was useless to hop from 1 "plan b" job to another. I decided if I wasn't finding what I wanted I may as well stay at one job and be able to show advancement within one place and longevity. I'm probably lucky that I moved into the department I did, but I see room for advancement and overall find the job satisfying.

    Cons

    It's a call center so most of the stuff that goes along with that is true here as well. Agents are accountable for multiple metrics, need to be able to think quickly on calls, and have to be emotionally prepared to deal with all sorts of people- jerks, idiots, well-meaning elderly, etc. Most positions are hired from within and it's cool that most of your superiors started out on the phones as well. But while there's an opportunity for advancement, there's a bottleneck from agents into support staff. A few hundred agents versus 30 or so support staff. Also, being able to advance is often predicated on doing well in your current metrics, which makes sense, but it can be overly narrow and shortsighted. Benefits and pay is apparently not very good- honestly I don't really have an opinion on benefits and in regards to pay, I was given an opportunity to learn and gain experience in a department for which I had no training so I consider that to be a trade-off.

    Advice to ManagementAdvice

    I know you're busy, but most employees want development and would like an official opportunity to discuss their jobs. When you procrastinate or don't take it seriously it tells your report that you don't care about them or their performance.

    Positive Outlook
    No opinion of CEO
  2.  

    Good company...but could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Specialist II in Grain Valley, MO (US)
    Current Employee - Field Service Specialist II in Grain Valley, MO (US)

    I have been working at DISH full-time (more than an year)

    Pros

    I love working for Dish. I get guaranteed overtime in the spring and summer and depending on workloads even in fall and winter. Usually only have to work four days a week most the year. Get to work unsupervised. Being a remote technician get to keep van and equipment at home. Get to something "different" every day and meet different people every day.

    Cons

    The metrics which techs get bonuses is very flawed.

    -Connectivity: In this technological world a lot of people are using their phones to create hotspots to get on the internet, which we cannot connect to. Or people only have limited data usage on satellite internet which our systems just eat right through the usage allowance.

    -TC Rates: I don't fully blame the CSRs but some make it seem like if they cannot appease a customer over the phone or take a little time to try and troubleshoot over the phone they send a tech, which hits us with trouble calls (TC). Even something as simple as changing inputs on the tv or changing the batteries on the remote.

    Benefits are awful. For myself and my two children I half to spend $140 every two weeks for the better medical insurance. I require medication and it costs me $125 every two weeks for one vial until I meet the deductible. The cost of the medication before insurance is $300. My last two jobs only required me to pay $70 every three months for six vials.

    Advice to ManagementAdvice

    Improve the metrics of PI. Maybe remove connectivity. Investing in looking after the CSRs require notes or CSR names like the techs are to followup on bogus trouble calls. Otherwise great company.

    Find better insurance

    Recommends
    Positive Outlook
    Approves of CEO
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