There are newer employer reviews for DISH
There are newer employer reviews for DISH

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Whatever i have learnt i owe it to dish

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Analyst in Englewood, CO (US)
Current Employee - Senior Analyst in Englewood, CO (US)

I have been working at DISH full-time (More than a year)

Recommends
Positive Outlook
No opinion of CEO
Recommends
Positive Outlook
No opinion of CEO

Pros

job is intresting and challenging you get to learn a lot of cool stuff

Cons

employees are more restricted on time of entry and leaving raather then the work they accomplish

Advice to Management

employees should have some flexity with time management .

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  1. Helpful (2)

    Over Worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Flushing, NY (US)
    Current Employee - Customer Service Representative in Flushing, NY (US)

    I have been working at DISH full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Helping customers and paid training, only 4 days a week on the job for customer service representative. Starting pay is good but not enough for the amount of work that is required of you. Co-workers are laid back.

    Cons

    long hours per day, for example 10 hours. they pressure you to sell to customers when this is a customer service job. The training provided is not enough, for you to learn the basics. Every minute counts when you are late.

    Advice to Management

    stop micromanaging

  2. Helpful (4)

    Worst? Yes and No

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Specialist II in Chanhassen, MN (US)
    Current Employee - Field Service Specialist II in Chanhassen, MN (US)

    I have been working at DISH full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good pay, plenty of overtime if you want it or even if you don't, there's some great people to work with.

    Cons

    I've been sitting at my computer typing and retyping my frustrations for over an hour. I'm just going to go one at a time and see how long it takes.

    Management - numbers, numbers, numbers - it's all they care about.

    Metrics....
    PPH - productivity = do more in less time
    Completion Percentage - usually out of your control but what the hell graded on it anyway
    CSATs - Happy customer = good Unhappy customer = bad regarless if it's your fault
    TC12s - usually something the customer did but you still get dinged for it
    Connectivity - usually out of your control also but, it's still your fault
    Signal Strength - Only one that is in your control however' if you get a 69 instead of a 70 you get a fail

    Routes and Field Resources - not done right and usually FRCs are overworked as much as the techs but trying to make the day go smoothly is a chore

    Smart Home Sales - selling customers overpriced products and services you wouldn't buy yourself (it's all about profit and not the customer)

    Working Holidays - really people can't go 1 day without TV anymore? Having worked almost evey holiday this past year including Xmas eve/day New Year's eve/day and having customers tell me I should be home with my family and not working really makes you wonder what is corporate thinking about when they're at home with their families while we're out working those days. Profit is my guess.

    Training - basics are taught well enough for you to get a start but if you run across anything out of the ordinary you have no idea what to do. This includes new products and services you get told about and get a quick 5 minute rundown and off you go.

    Communication - poor to begin with and getting worse with the launch of the Notes making it almost impossible to get any information received or conveyed.

    Management - have to mention again for one reason, they focus more on the 1 bad than they do the 99 good.

    I could go on all day but I think these are the major reasons why we feel this way.

    Advice to Management

    Try doing our job not for a day but for an entire week, one day isn't a good sampling it might be one of the good days. A week isn't a great sampling either but the weeks usually seem to be more consistant than a day does.

There are newer employer reviews for DISH
There are newer employer reviews for DISH

See Most Recent

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