40 Employee Reviews (View Most Recent)

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Nice career path and the company has stepped up their image!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Pricing Analyst  in  Framingham, MA (US)
Former Employee - Pricing Analyst in Framingham, MA (US)

I worked at Cumberland Farms full-time for more than 5 years

Pros

Great people and benefits, I enjoyed my stay there!

Cons

Pay could be a bit better!

Advice to ManagementAdvice

Stop having eveyone and their mother involved with everything!

Recommends
Neutral Outlook
Approves of CEO

Other Reviews for Cumberland Farms

  1. 1 person found this helpful  

    Too much work for little pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Leader  in  Westport, CT (US)
    Current Employee - Customer Service Leader in Westport, CT (US)

    I have been working at Cumberland Farms full-time for more than 3 years

    Pros

    Full time position.
    75 dollar bonus if the Mystery shopper score is met according to company margins.
    1 week of pay for Christmas bonus.
    Awesome health benefits through Blue Cross/Blue Shield

    Cons

    Position deals with all walks of life; from the snooty rich snobs who are condescending to the low income hoodlums who you always have to watch when they are in you store to prevent pilfering.
    If you do not take your 1 week sick pay then they give it to you as a Christmas bonus.
    Low income stores have one person coverage at night.
    Gas spills usually happens because customers wedge their gas caps in the gas handles then go into the store to browse and gas hose disconnections happen primarily because the customer wedges the handle then goes into their vehicle to use their cell phone.

    Advice to ManagementAdvice

    Do not trust your area sales managers, do your job to the company policy.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    An Honest, and Current Description of Today's Cumby's.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager In Training
    Current Employee - Manager In Training

    I have been working at Cumberland Farms full-time for more than a year

    Pros

    No one is overqualified! Please, when applying for any position, include a resumé and cover letter. You will be hired.

    Bonuses available to every employee, better for managers, but cashiers can earn around $80 a month if secret shops return good scores.

    It isn't too hard to keep the store looking great if everyone does their job.

    They see potential early and help you work your way up, just don't miss the 'early' part. It is also pretty easy to advance if you talk yourself up.

    Great training structure if you know where to look.

    Cons

    Customers think you are as dumb as a rock. Learn to accept this and move on.

    Senior Management will not take education into consideration for any part of your job responsibilities. Example: Requiring a call to the help desk to solve a simple PC issue, when you know an obvious solution is to reset the router. Much worse when it involves someone physically driving to the store to fix it for you.

    If you choose a small store, expect to work alone. Bathroom breaks are challenging, and if you are a smoker - forget it. No one considers these things when applying and are often disappointed.

    If you are a manager, you are expected to write everyone up for small mistakes. Only one style of manager exists and don't you dare try to do something different.

    If you are someone who calls out more than twice a year, don't bother applying. It won't go over well when you do, unless you have a manger who doesn't care about working your shift.

    Advice to ManagementAdvice

    Study personality types. MBTI (Myers Briggs Type Indicator) test. People learn differently, interact differently, and manage differently. By enforcing one style only, you will only succeed in creating a hostile or depressing work environment. This study should be required in the Manager-In-Training program as well as looked at by Field Trainers.

    Teach managers the numbers, don't just send emails with spreadsheets. It is hard to run a store if you cannot figure out areas of improvement. This is something that should be done before an actual takeover occurs, not after an audit. Managers that are doing well don't always know why they are doing well. Everyone should be able to answer what sells in their store, not what vanishes from the shelves.

    Bring back the Customer Service Clerk position. Some applicants want to stock and nothing else, and honestly, some of our stores could use someone to do that so that the manager isn't working past 50 hours to keep the cooler stocked.

    Recommends
    Neutral Outlook
    No opinion of CEO
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