CouchSurfing

  www.couchsurfing.org
  www.couchsurfing.org
There are newer employer reviews for CouchSurfing

1 person found this helpful  

Best decision I ever made

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Current Employee in San Francisco, CA (US)
Current Employee - Current Employee in San Francisco, CA (US)

I have been working at CouchSurfing full-time (more than 3 years)

Pros

...was coming to work for Couchsurfing.
The people Couchsurfing attracts are dedicated, intelligent, optimistic, hard-working, professionals who want to change the world for the better, and have a positive outlook reflective of that desire.
This means that people here are aligned in our mission to facilitate people all over the world to connect in meaningful ways, by creating the best tool possible for doing so.
Open, frank communication is the norm among the staff, including upper management.
We all know each other, and eat meals together every day.
Management creates opportunities for learning and growing into new positions for those with aptitude and drive. They are clear with staff about deliverables and job performance expectations, and make every effort to facilitate us reaching our goals.
We work collaboratively. I feel my experience and input here is valued.
It is fun! People here laugh a lot, and care a great deal about what we do, and who is affected by it.

Cons

The transition from the Couchsurfing of yesteryear to what Couchsurfing is now has been intense. Having been through several iterations of this organization's business structures, I can say that, as difficult as the staff, site, and communication changes have been, this organization, and the community that is persevering, is going to be better off for the changes, Dramatically so.
However, in this crucial period, the multiple challenges of supporting our members in their endeavors, creating the most amazing site possible for them, maintaining our dedication to the safest and healthiest community of sharing individuals, and communicating about all of these things effectively is a real challenge. Exciting and daunting every day.

Advice to ManagementAdvice

Keep doing what you're doing: reaching out to individual members with experience who believe in what we're doing and take their advice, being diligent in taking the global perspective and considering all of the factors when making decisions, working collaboratively with your whole staff.

Recommends
Positive Outlook

28 Other Employee Reviews for CouchSurfing (View Most Recent)

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  1. 1 person found this helpful  

    An inspiring place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CouchSurfing full-time (less than an year)

    Pros

    Before I even started working for Couchsurfing, it was the reason I got up in the morning! The Couchsurfing community has been part of my life for years and working for the company now is better than I could have ever imagined. Every single staff member is brilliant, fun and passionate about what we do. Being around people like that every day not only makes your job more fun, but pushes you to do better.

    We're given every single resource would could possibly need to do our jobs to the best of our ability. We're encouraged to think outside the box, ask questions and management is incredibly transparent. As an employee you feel valued and encouraged.

    Cons

    It's hard work! And because of the changes happening to the website, not everyone knows the answer to everything. There is no set path and decisions are changed daily. This definitely keeps us on our toes, though it's really only a con when you're tired.

    The split between the old community and new community is always a tricky one. Some days it can be hard to do your job when you're being pushed from all ends.

    Advice to ManagementAdvice

    Keep on keepin' on. Keep infusing the original spirt and mission of Couchsurfing alive every day. That's what reminds us why we do what we do.

    Recommends
    Positive Outlook
  2. 15 people found this helpful  

    What was once a user-centric, hospitality-driven trusted community is quickly turning into just another travel website

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA (US)
    Former Employee - Anonymous Employee in San Francisco, CA (US)

    I worked at CouchSurfing full-time (more than an year)

    Pros

    Many of the people who work at CouchSurfing are wonderful, but leadership leaves much to be desired. Members of CouchSurfing are extremely passionate and committed; that kind of consumer engagement is hard to come by. That said, many of the most engaged members have become disenchanted and frustrated with recent changes to the website, and some of the best community leaders are leaving the site.

    Cons

    I agree with another reviewer who said that this has turned into a hierarchical organization run by a culture of fear. There have been several rounds of layoffs in the past 18 months, with little to no explanation given. Highly skilled and talented people have chosen to leave. CouchSurfing is losing its soul.

    Advice to ManagementAdvice

    It's one thing to talk about having a strong culture, and another thing to practice what you preach. Diversity in perspectives, skills, nationality, background makes a team stronger, not weaker. Finally, I worry about safety issues when you have men in many countries who perceive CouchSurfing to be a dating website.

    Doesn't Recommend
    Negative Outlook
There are newer employer reviews for CouchSurfing

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