There are newer employer reviews for Comcast

 

Take the good with the bad - overall its a decent place to work - can't complain

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Account Executive LAS  in  Chattanooga, TN (US)
Current Employee - Account Executive LAS in Chattanooga, TN (US)

I have been working at Comcast

Pros

fast paced environment, great boss, opportunities to grow compensation on sales side, great products

Cons

dumpy office, reputation for terrible customer service, not much sense of team, small salaries

Advice to ManagementAdvice

practice better communication, encourage more collaboration across departments and markets. Save time by not reinventing the wheel...

Recommends
No opinion of CEO

2115 Other Employee Reviews for Comcast (View Most Recent)

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  1. 1 person found this helpful  

    Comcast: Not just a job, a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Account Executive  in  Memphis, TN (US)
    Current Employee - Customer Account Executive in Memphis, TN (US)

    I have been working at Comcast

    Pros

    The best reason to work for Comcast is because of the perks that come with the position, such as free cable and internet with discounted home phone service, out of town trips, bonuses, monthly giveaways and consistent promotions. There is also a commission structure which can greatly impact your compensation. Also, there is an exponential amount of opportunity for growth, one has to prove themselves as a trust-worthy employee who is trained with the knowledge to effectively complete their position. Another thing about the company is once you are welcomed as an employee, all of the doors are opened for you and where you choose to go next depends on you and your goals.

    Cons

    Some of the downsides to working for Comcast is not being able to fix all problems. As you are aware, people may experience bad customer service, billing errors, malfunctioning equipment and lapses in service. As a representative for the company, we always put ourselves in the frame of mind as the customer and attempt to resolve the issue as quickly as possible; however there is also a protocol that must be followed and sometimes the chain of command is extensive and has a long wait time for issues to be resolved. The insurance is great, however, there could always be changes...

    Advice to ManagementAdvice

    My advice to senior management would be to step outside of the offices sometimes and really understand what your employees do not only for you as a manager, but for the company. Some employees interact with customers daily and their attitude can either increase revenue for the company or increase the companys' churn rate. As a manager, it is your responsibility that each employee is equipped with all of the training to effectively complete their tasks assigned daily. Overall, the management is great and addresses issues quickly and is very understanding.

    Recommends
    Approves of CEO
  2.  

    Despite some traditional "big company" challenges, Comcast can shine as a place that values it's people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Software Engineer  in  Philadelphia, PA (US)
    Current Employee - Software Engineer in Philadelphia, PA (US)

    I have been working at Comcast

    Pros

    Comcast can be surprisingly flexible. Engineering is valued and people willing to take initiative and responsibility are generally appreciated/rewarded. There is a strong culture supporting balancing life with work. Sacrifice is also widely recognized. Additionally, there is a strong cultural bias towards hiring/retaining smart, capable people; sometimes to a fault! All the while, there is a desire to maintain good "cultural fits" amongst the engineers.

    Cons

    Mainly the traditional "big company" type of pitfalls: institutionalized inertia; broad communication issues up and down the verticals, etc. Comcast also has to transcend a certain amount of bias towards it's traditional revenue streams and face changing customer needs and demographics.

    Advice to ManagementAdvice

    Trust your instincts, and the instincts of your staff, when they tell you to be more supportive of a smart, agile, responsive workforce. Your "human capital" will bear out as your greatest asset, when and if you support them.

    Recommends
    Approves of CEO
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