There are newer employer reviews for Chubb Corp
There are newer employer reviews for Chubb Corp

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Helpful (1)

Not a Career

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Claims Representative in Chesapeake, VA (US)
Current Employee - Customer Service Claims Representative in Chesapeake, VA (US)

I have been working at Chubb Corp full-time (More than a year)

Neutral Outlook
No opinion of CEO
Neutral Outlook
No opinion of CEO

Pros

Generous PTO (17 days); consistent work schedule

Cons

No advacement
Underpaid for the quality and quantity of work expected
Outdated , slow computer systems
They like to almost excusively hire college grads for the call ceter, but they don't pay extra for the education (pay is below what someone with a GED would get at Geico in Virginia Beach). Added to that, there's no advancement; so, unless you got your degree to make $30,000 in a call center your entire career, don't expect to work here for more than a year or two. Everyone under 35 leaves within that timeframe for this reason.

Advice to Management

Upgrade computer systems. We shouldn't have to place callers on hold for 3-5 minutes just to wait to get to the next screen.
Cultivate a culture of promoting from within.
Pay for what you expect. Don't offer below average pay and expect above average work. You'll wind up with high turnover and the poor customer service that comes with it.

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  1. Helpful (2)

    Politics over achievements

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Chubb Corp

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Company will be around for some time due to conservative business practices.

    Cons

    Many employees are hired based on whether they know someone in management. Management does not promote based on work achievements. Ideas are not taking into consideration from non-management. Software is antiquated and is in dire need of upgrades.

    Advice to Management

    Foster a culture that seeks to rewards those who truly earn it rather than attempting to appease someone by hiring their relatives. Also it would be a good idea to implement a system that has 360 feedback so that everyone is held accountable, not just by their superiors.

  2. Helpful (2)

    Great Company - Bad Management in the IT Department.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Chubb Corp

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Plenty of work and the challenges are there to keep everybody energized and excited. The company in itself was an excellent employer and had town halls and rewarded it's employees well.

    Cons

    Working in IT was a roller coaster. Due to a single executive, who undeservedly moved up the ranks, several people quit or were suddenly and mysteriously let go and my hunch was that it was becausue they were deemed a threat. Morale in the IT group deterioted very rapidly and many seem to hang on only because the company is a great employer but the IT department is not.

    Advice to Management

    CICC needs to to engage in a little bit of management clean up in it's IT Department.

There are newer employer reviews for Chubb Corp
There are newer employer reviews for Chubb Corp

See Most Recent

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