Charles Schwab

  www.schwab.com
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876 Employee Reviews (View Most Recent)

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Stable company with good benefits and a positive culture.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

Pros

The client service culture is strong and the employees are treated well. The benefits are generally good and I have found it not to be a very stressful place to work. The company is stable and has weathered harsh markets where other companies had layoffs or worse.

Cons

Like any job, a lot of these reviews are really directed towards someones direct manager. You can have a bad manager at any job. Culturally overall, Schwab does value their employees. The pay probably isn't the highest, especially for entry level jobs. If you are not motivated and aggressive with advancement, promotion opportunities can be slow.

Recommends
Neutral Outlook
Approves of CEO

Other reviews for Charles Schwab

  1.  

    Overall, a positive experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Very friendly co-workers, great training, lots of different opportunities within the firm to increase your skill set. Flexible schedule, since the center is open 24/7/365. Managers are helpful in answering your questions, but also make sure you understand the process. Systems utilized are terribly difficult to learn.

    Cons

    Pay could be a little higher given the tasks that reps do. Some managers can be a little difficult to work with, but most of them are great overall. Being on the phone all day can lead to a tired voice, maybe explore opportunities to allow reps to utilize some time off the phone for career development and projects related to growing the business, instead of reps having to request time off the phone.

    Advice to ManagementAdvice

    Maybe identify some more off the phone tasks for reps to partake in to give them a little break of answering the phone all the time. An example would be 70% of a reps day would be interacting with clients on the phone, 15% would be career building, and the remaining 15% would be miscellaneous projects to help identify ways to grow the business.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Charles Schwab Bank Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Schwab Bank Customer Service Representative  in  Denver, CO (US)
    Current Employee - Schwab Bank Customer Service Representative in Denver, CO (US)

    Pros

    for the most part, great managers and coworkers. benefits are fantastic. health, vision, and dental insurance are all very competitive. Directors are very present, I have met many of the senior level people on several occasions. Schwab genuinely wants their employees to be happy, and takes many steps to put that to action.

    Cons

    Where to begin... to say that the bank technology is old is a gross understatement. Bank reps literally use 20 different systems, none of which communicate with each other, and they all do ONE single thing. The pay with Schwab Bank does not compensate for the verbal abuse that has to be tolerated by reps on a day to day basis. Clients are often EXTREMELY angry when they call in, usually because their debit card has been declined or blocked due to the conservative fraud monitoring system on the cards. The turnover with Schwab Bank is very high due to these and other frustrations, and the training is not long or thorough enough, so there are always new reps that are making grave mistakes and/ or giving out wrong information. You take call after call after call, with very structured and limited breaks. Also, Schwab Bank is an online bank, but they don't offer e-statements or e-transfers for savings accounts... Just another example. Doesn't make sense.

    Advice to ManagementAdvice

    invest some money in the bank. it's a very small piece of Schwab overall, but clients lose faith SO quickly in the company when they have problem after problem, and mistake after mistake. Compensate your people better. The amount that we make isn't enough for what we do.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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