Charles Schwab

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819 Employee Reviews (View Most Recent)

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  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • Disapproves of CEO

9 people found this helpful  

Began with excitement, ended with despair and awful mid-level managers that couldn't be overcome

Registered Representative II (Former Employee) Indianapolis, IN (US)

ProsThey hire almost anyone with a pulse, decent benefits, pay for training to get series 7. Sorry couldnt come up with any more.

ConsEverything else. You take about 5,000 calls a year, your whole worth to the company depends on about 30-40 of those calls that are graded. The good calls which are the majority(unless you arent doing a good job) are hidden like a needle in a haystack, the bad calls stick out due to customer surveys or a micro-managing manager breathing over your neck. Alot of customers are rude and demaning, the company doesnt do anything about these customers and allows them to continue to demean employees. By the way if you dont get a perfect 9 on every survey, your job could be in danger, one customer that is upset at life that gives you a 0 can cost you a 5k bonus or worse your job. There are a bunch of awful mid-level managers that either are old that have been there forever and contribute nothing to the company(i.e C.N.) or young managers that have no experience managing people that got the job because they were able to suck up to people and work the number system.(i.e A.T) There are a few good managers, but its like playing russian roulette,if you get the wrong manager you will be fired eventually or get to the point you want to quit. Know alot about finance and stocks? doesnt matter your worth to the company depends not on your knowledge but on how many times you can get a client to click on a certain part of the website. Most people that work here that are on the phones which is about everybody either are looking for another job or are miserable to the point of quitting or being fired. I was on 4 teams during my time and 80 percent of everybody on the teams was miserable or looking for another job. There are worse jobs but not many.

Advice to Senior ManagementAnyone with half a brain could make positive changes here, but it does not seem tobe something that management wants to address. They like to sit in their offices thinking of new ways to make a miserable work environment, and ultimately a bad customer environment. Unfortunately no one holds them accountable.

No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    Relationship Specialist

    Relationship Specialist (Former Employee) Orlando, FL (US)

    I worked at Charles Schwab full-time for less than a year


    Pros: Great 9-5ish scheduling and scheduled breaks throughout the day. Friendly people that are always willing to help you as you start out… Cons: Not much upward mobility at all. Despite the opportunity to grow laterally within the company there are not a lot of opportunities to move… Advice to Senior Management: Update training for new hires and on going training after hiring. Create more developmental training to expand people's skills versus constant cheerleading sessions on… No, I would not recommend this company to a friend More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    A place to start a career in Finance, not a place to have a career.

    Anonymous Employee (Current Employee)

    I have been working at Charles Schwab full-time for more than 8 years


    Pros: Sabbatical after 5 yeas is a great benefit. For the most part, management keeps an open door policy and the general feeling is very congenial. … Cons: Average pay at best. 90% of employees loathe their work, but during the "Employee Engagement" survey, everybody is too scared of retribution by management to be… Advice to Senior Management: Start treating your employees with more respect and pay a more competitive salary. Happy employees… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
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