There are newer employer reviews for Capital One

 

A great work experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Director in Plano, TX (US)
Former Employee - Director in Plano, TX (US)

I worked at Capital One full-time (more than 3 years)

Pros

Very smart staff; very disciplined management; very empirical decision making process

Cons

You have to determine the group(s) that have decision making power and get their buy-in. Without that, you will have a tough time getting action.

Recommends
Approves of CEO

1567 Other Employee Reviews for Capital One (View Most Recent)

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  1. 2 people found this helpful  

    Customer Service Associate II, Work-at-Home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Richmond, VA (US)
    Former Employee - Customer Service Associate in Richmond, VA (US)

    I worked at Capital One part-time (less than an year)

    Pros

    The best part of the job was working from home and not having to commute on a daily basis.

    Cons

    The plethora of information conveyed during training is very overwhelming. The training format is convoluted. Expectation to retain knowledge in a limited period is illogical. Use of a strict "informational/conversational" flowchart to provide technical assistance to customers defeats the company's objective to impress customers that services provided are unscripted.

    Advice to ManagementAdvice

    Streamline the training program to ensure that presentation methods and material are consistent with the actual work tasks. Deviations should be allowed during client servicing as long as complete information is given.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Making referrals is a must!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller in New York, NY (US)
    Current Employee - Teller in New York, NY (US)

    I have been working at Capital One part-time (more than an year)

    Pros

    If you lke customer service, this is the right job! You get 4 weeks of PTO on starting with the company. Great incentives!

    Cons

    If you dont have a good team, it will be tough! Team work is a must! Sometimes you will need to motivate your peers!

    Advice to ManagementAdvice

    Promote those who show promise instead of hiring from the outside!

    Recommends
    Neutral Outlook
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