CSG Systems International

  www.csgi.com
  www.csgi.com
There are newer employer reviews for CSG Systems International

5 people found this helpful  

Not the right place for anyone who is a professional with integrity

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Software Tester in Omaha, NE (US)
Former Employee - Software Tester in Omaha, NE (US)

I worked at CSG Systems International

Pros

Free popcorn. Given early out on the eve of holidays. Not a horrendous amount of overtime. Interesting and challenging work. Some very nice smart coworkers.

Cons

People there are frightened of making a mistake, frightened of offending "the ear", and afraid to trust each other. Example: small group of developers discussed a laborious paper process that could be replaced by file compare, sounded like they have wanted this for a long time. I'm not a developer but I thought I'd bounce the idea off a developer from another team. Other developer quickly looked around to be sure we were alone, dropped voice to a whisper and said "You HAVE to be careful what you say! There are people who have been here a long time and don't want things to change." The good news is I see they are advertising for an internal auditor so maybe the cloak and dagger era of process improvement will end soon.

Advice to ManagementAdvice

Empower the technical staff to make changes, they know what isn't working and how to fix it. Support the technical staff instead of treating them like they cannot be trusted. Figure out which people are refusing to allow change and figure out what is causing the fear in the technical staff. Maybe an anonymous hotline for whistle-blowers would help. Train the managers on how to be managers.

Doesn't Recommend
Disapproves of CEO

56 Other Employee Reviews for CSG Systems International (View Most Recent)

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  1. 2 people found this helpful  

    Great place to work but don't count on a long tenure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Business Analyst in Omaha, NE (US)
    Former Employee - Business Analyst in Omaha, NE (US)

    I worked at CSG Systems International

    Pros

    Relaxed Atmosphere, Challanging Work, Great People To Work With. New buidings in 2012.

    Cons

    The more tenure you have, the less job security
    Morale low due to long work hours

    Advice to ManagementAdvice

    Focus on your people and watch how well they perform. You have some talented people working at CSG that are overworked and under appreciated.

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    Great Company to work for until recent years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Omaha, NE (US)
    Former Employee - Anonymous Employee in Omaha, NE (US)

    I worked at CSG Systems International

    Pros

    The CSG culture has historically been one that promoted entrepreneurially behavior in its employees. It was an environment where employees could ask questions, challenge new inititatives and feel as though their voice was heard. The company's growth through acquisition strategy has provided great opportunities for the midwestern organization to learn about integration of corporate cultures.

    Cons

    CSG has attempted to broaden its product/service lines to decrease the pressure of having the majority of its revenue tied to a handful of clients. Unfortunately, the in-house 'blame game' is alive and well at CSG, from sales, to development, to product management. Executive management is busy 'counting beans' rather than leading and holding those responsible, accountable.
    Within the past 5 years there has been a significant shift in the culture that is a double standard. Management asks/requires employees to share their ideas and expand their skills (stretch goals) but do not provide the necessary support to help them achieve the goals and then wonders why employees are disenchanted and not motivated.

    Advice to ManagementAdvice

    Spend some time to personally understanding what mid-level managers and employees think of the most recent initiatives.

    Disapproves of CEO
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