There are newer employer reviews for CSG International

Helpful (5)

Not the right place for anyone who is a professional with integrity

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Software Tester in Omaha, NE (US)
Former Employee - Software Tester in Omaha, NE (US)

I worked at CSG International

Doesn't Recommend
Disapproves of CEO
Doesn't Recommend
Disapproves of CEO

Pros

Free popcorn. Given early out on the eve of holidays. Not a horrendous amount of overtime. Interesting and challenging work. Some very nice smart coworkers.

Cons

People there are frightened of making a mistake, frightened of offending "the ear", and afraid to trust each other. Example: small group of developers discussed a laborious paper process that could be replaced by file compare, sounded like they have wanted this for a long time. I'm not a developer but I thought I'd bounce the idea off a developer from another team. Other developer quickly looked around to be sure we were alone, dropped voice to a whisper and said "You HAVE to be careful what you say! There are people who have been here a long time and don't want things to change." The good news is I see they are advertising for an internal auditor so maybe the cloak and dagger era of process improvement will end soon.

Advice to Management

Empower the technical staff to make changes, they know what isn't working and how to fix it. Support the technical staff instead of treating them like they cannot be trusted. Figure out which people are refusing to allow change and figure out what is causing the fear in the technical staff. Maybe an anonymous hotline for whistle-blowers would help. Train the managers on how to be managers.

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  1. Little information-sharing between team members and other departments. Seems to be no rhyme or reason to layoffs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSG International

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Certain locations seem to be more protected from constant layoffs. Acceptable benefits, 401k, pay.

    Cons

    Good old boy network. People live in fear of losing their jobs, making staying of task difficult.

    Advice to Management

    When you acquire a company, do not try to completely alter the direction of it. That has not been successful.

  2. Helpful (2)

    Great place to work but don't count on a long tenure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Business Analyst in Omaha, NE (US)
    Former Employee - Business Analyst in Omaha, NE (US)

    I worked at CSG International

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Relaxed Atmosphere, Challanging Work, Great People To Work With. New buidings in 2012.

    Cons

    The more tenure you have, the less job security
    Morale low due to long work hours

    Advice to Management

    Focus on your people and watch how well they perform. You have some talented people working at CSG that are overworked and under appreciated.

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