Blue Cross and Blue Shield of Texas

www.bcbstx.com
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Helpful (4)

Poor employer

  • Comp & Benefits
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Claims Examiner in San Angelo, TX (US)
Former Employee - Claims Examiner in San Angelo, TX (US)

I worked at Blue Cross and Blue Shield of Texas

Doesn't Recommend
No opinion of CEO
Doesn't Recommend
No opinion of CEO

Pros

Excellent benefits. Great flexible hours. Plenty of OT at time and a half

Cons

Poor management leadership. Favortism from site director down to supervisors. So called quality programs are not beneficial. Racial issues abound in all departments.

Advice to Management

Learn to be professional and not one sided when issues arise. If you are senior management you cannot show favortism to your employees. Get a handle or the racist supervisors before a lawsuit happens. Stop RIFFing people and then having a month long hiring spree

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  1. awesome and demanding w/o consideration of employee's needs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Fort Worth, TX (US)
    Former Employee - Anonymous Employee in Fort Worth, TX (US)

    I worked at Blue Cross and Blue Shield of Texas full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    If overall company performance did well, certain level employee's get bonus!

    Because of Obama care, multiple changes happening in insurance arena- great opportunities for advancement

    Co looks for and encourages new ideas

    Once stable & meet requirements, great work from home program
    Place heavily importance on work-life balance & ethical behavior

    Cons

    BCBS infrastructure very separated from it's subsidiaries, such as HCSC Services, which cause inconsistency with overall management, different products managed by diff states, you can work there and still not be aware of all resources or customers, So because of that there are no consistency in management/policies

    Frequently demanded OT x2hrs per day for weeks at a time

    Lack of communication at even the local office & upper offices, a director may tell a manager to chg a process, the manager may tell the supervisor, but seemed to be no communication to worker bee's and it goes on daily basis, very disruptive

    Promote individuals with lack of experience for there management roles

    Computer systems are ones they developed and it's so difficult to get productivity, crashes weekly and you can work another task while waiting screen to change

    Ethics & Work life balance go by the wayside, management does not practice ethical behavior nor provide any time or encouragement of work life bal, its only in theory

    Advice to Management

    Improved processes with some level of consistency, Improved automation & computer systems used for areas productivity demands, Employ upper managers with experience, if you have non-experienced senior management, sup's and team leads, how can appropriate decisions be made and they must have critical thinking ability not a bullying/brow beating philosophy

  2. Master Clerk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Master Clerk/Provider Administration in Richardson, TX (US)
    Former Employee - Master Clerk/Provider Administration in Richardson, TX (US)

    I worked at Blue Cross and Blue Shield of Texas full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great Benefits, Workout Facility , Awesome Credit union and Nice building

    Cons

    Poor Management, Overtime during week and Saturdays , While on maturity leave my job was filed one week before I was to return after 15 years of service. When I reported concerns I was told I was being malicious. In a department meeting management told everyone " if you don't like your job then find a new one" horrible experience

    Advice to Management

    Listen to your employees concerns . Be more loyal to those who put in hard work everyday.

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