There are newer employer reviews for Big 5

 

Great work environment

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Cashier in Palmdale, CA (US)
Former Employee - Cashier in Palmdale, CA (US)

I worked at Big 5 part-time (more than 5 years)

Pros

Very much a team environment and everyone gets along really well. Upper management is fantastic and always willing to help out their employees.

Cons

Retail in itself is a hard job. Customers, for the most part, aren't that great.
Sometimes management takes a while to give reviews and raises.

Recommends
No opinion of CEO

165 Other Employee Reviews for Big 5 (View Most Recent)

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  1.  

    A Great Learning Experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - First Assistant Manager in San Francisco, CA (US)
    Current Employee - First Assistant Manager in San Francisco, CA (US)

    I have been working at Big 5 full-time (more than 3 years)

    Pros

    -Management Training
    -Fun atmosphere
    -Location Transfers
    -Discounts
    -Corporate hires from the ranks
    -Seminars

    Cons

    -Retail Hours
    -Over 40 hours/ week
    -No Bonuses
    -No Commission
    -Very small bonuses for Store Managers
    -Tight payroll
    -Not enough employees
    -Many part time employees that are young and there for a little spending money and nothing more

    Advice to ManagementAdvice

    -Spell Check is your friend
    -Better technology is available than what is being used
    -Buyers are getting better, but really a handset for a cell phone is going to sit on the shelf...forever

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Employees viewed as a 'necessary evil'

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - First Assistant Manager in Seattle, WA (US)
    Former Employee - First Assistant Manager in Seattle, WA (US)

    I worked at Big 5 full-time (more than 3 years)

    Pros

    Very flexible scheduling, if not in management. No knowledge or experience necessary for hire. Very affordable and very good health benefits.

    Cons

    No wage or salary negotiation. No employee initiative, creativity, or empowerment. Very little Employee input is not considered when making decisions. Poor quality products. Poor employee discount. Anti technology. Poor training programs for both employees and managers. Very little opportunity for advancement and/or raises and promotions. Little employee and customer trust (bag checks, video review of policy, large bills (over $20) must be checked by manager or very experienced cashier). Out of date grooming standards (only facial hair allowed is mustache) and dress code (tie required). The company believes a shirt and tie give more credibility to the salespeople, but they are not willing to invest time into actually training the employees in customer service and product knowledge, it is very much an after thought.

    Advice to ManagementAdvice

    Even part-time employees have fantastic ideas, be open to those ideas. Let employees make mistakes. Allow employees to have their own style when it comes to selling product. Empower employees to make decisions involving customer experience, not just managers. Auditing every action should really be limited to activities that could result in legal problems (such as firearms sales, not bag and bill checks). High employee turnover, especially of the best candidates, should be an indicator of poor management choices. This was the biggest problem I observed during my time at Big 5. I worked with over 50 members of management, I honestly believe that only 2 of those managers were worthy of their positions.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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