There are newer employer reviews for Barnes & Noble

 

Good Company, Low Pay, Few Hours If You're Not Full-Time

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Community Relations Manager
Former Employee - Community Relations Manager

I worked at Barnes & Noble full-time (more than 5 years)

Pros

Usually fun, like-minded co-workers; good discounts; great for people who like interaction and being up on their feet.

Cons

Minimal hours available to part-timers; stores frequently understaffed due to lack of hours; may become repetitive or boring to some.

Advice to ManagementAdvice

In store management is typically doing their best with what they've got to work with, and the organization doesn't seem too top heavy.

Recommends
Negative Outlook
Approves of CEO

1128 Other Employee Reviews for Barnes & Noble (View Most Recent)

Sort: Rating Date
  1. 1 person found this helpful  

    Neutral going on Dissatisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Bookseller
    Former Employee - Lead Bookseller

    I worked at Barnes & Noble full-time (more than 5 years)

    Pros

    Individual stores can create positive workplace, flexible hours (as long as you're prepared to work weekends), decent retail environment

    Cons

    Lack of full time openings as they've actually removed a lot of these positions, lack of hours (be prepared to work with fewer people than you should be), and every other con that goes along with any retail position

    Advice to ManagementAdvice

    Company needs to work on allowing for more hours, customers get mad when they can't find help, and it gets frustrating having to work with too few people. Customer service requires customers being able to GET service.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    This has been a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Barnes & Noble full-time (more than 10 years)

    Pros

    Working with books is the best type of retail. In so many ways you can change someone's life by recommending a particular book. The majority of customers are book lovers,making it a great place to engage in intelligent conversation, something you may not get by recommending a shirt or shoes to someone. The employees are my FAVORITE part of the job. These people are like family & in the years I've worked for Barnes & Noble I've developed friendships & relationships I value immensely. In fact I met my spouse working for them! There's a great sense of ownership from the entire staff & in my experience the majority of employees work hard to do their share of the work. There's a variety of jobs to do & a motivated employee is likely to get training in any area he or she wants to try. Selling books is generally easy & the expectations (at least at the bookseller level) are not that unrealistic or unattainable.

    Cons

    Lack of consistent communication which creates frustration;
    Inconsistencies with the philosophy of promoting from within, especially with the influx of management candidates from other companies;
    Inconsistent message with being sales/customer focused while simultaneously reducing hours;
    Relatively unstructured training;
    HUGE issue with theft;
    Not great pay or hours for p/t employees & no benefits for them either.

    Advice to ManagementAdvice

    We're a very bottom line oriented company like so many others. We continue to trim costs & this often comes at the cost of effectively staffing. There needs to be a balance to cost cutting & payroll needs. More communication to help booksellers understand why we do things would be good too. We're decent at telling Store Managers what's going on & why but booksellers rarely get a complete picture. Pay more attention to what's going on in your stores. We don't work in perfect stores so your theoretical perfect operation strategies don't always work. Have your District Managers spend more time working alongside managers as partners, not brow beaters.

    Recommends
    Positive Outlook
    No opinion of CEO
There are newer employer reviews for Barnes & Noble

Work at Barnes & Noble? Share Your Experiences

Barnes & Noble

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.