Bank of the West

  www.bankofthewest.com
  www.bankofthewest.com
There are newer employer reviews for Bank of the West

 

A great place to learn proper skills and grow in the banking/finance industry.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Anonymous Employee in Menlo Park, CA (US)
Current Employee - Anonymous Employee in Menlo Park, CA (US)

I have been working at Bank of the West

Pros

Bank of the West offers great benefits and incentives to their employees. Plus you get to interact with new and returning clients every day.

Cons

Sometimes it seems more of a sales job than working towards a career as a CSR. Also, you can encounter days when you have hard to deal with clients.

Advice to ManagementAdvice

Teach the CSR's more tools needed in order to grow within the company (on the corporate end) rather than just within the branch.

Recommends
Approves of CEO

232 Other Employee Reviews for Bank of the West (View Most Recent)

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  1. 6 people found this helpful  

    Leadership? Get some!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Vice President in San Ramon, CA (US)
    Former Employee - Vice President in San Ramon, CA (US)

    I worked at Bank of the West

    Pros

    * HQ in CA
    * Good training classes available through Learning & Development
    * Annual increases (although usually 2% or below)
    * Comparable employee programs to larger banks

    Cons

    * Human Resources department is totally "pro-management" and is non-responsive to employee feedback or concerns; most employees don't even bothercontacting them anymore because they know they won't be taken seriously or acted upon
    * It is nearly impossible to advance within this company because external hires at the senior and executive levels continually bring in their friends and former colleagues from other institutions to fill desirable positions, making it a very "incestuous" environment
    * Slow to replace open positions, causing remaining employees to pick up the slack and work ridiculously long hours
    * Ineffective managers with poor people management skills are allowed to remain in their positions (sometimes even promoted) in spite of high employee turnover and complaints
    * Favoritism is rampant--promotions and titles are given under the table to favored individuals while employees with far more experience or longevity remain at lower grades and titles. People are given positions because of who they know, not because they are skilled for the position they are promoted to.
    * Executives (like President and CEO) are generally invisible to the overall employee base; they operate in the shadows; there are no town halls, no recurring or standard communications from these individuals on a regular basis
    * Company has grown very fast within the last 5 years but is struggling to move from small bank practices to effectively deal with the growth

    Advice to ManagementAdvice

    Executives need to set the pace: Establish company-wide goals that are communicated down so that all departments and employees are marching to the same drummer. Also, take a serious look at Human Resources to ensure that it is responsive to employee concerns and is dealing fairly with all issues brought to their attention. Finally, promote internal candidates instead of bringing in so many executives from other banks--create your own culture and values instead of emulating those of other banks.

    Doesn't Recommend
    Disapproves of CEO
  2. 5 people found this helpful  

    Incompetence is a high mark at Bank of the West

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Assistant Customer Service Manager in San Leandro, CA (US)
    Former Employee - Assistant Customer Service Manager in San Leandro, CA (US)

    I worked at Bank of the West

    Pros

    If you're used to working in a fast food environment and can brush off the high school drama that comes with that culture then working at the branch level is tolerable.

    Cons

    Human resources doesn't help with your problem, but they do a good job at turning the situation against you. I've seen more whistleblowers forced out of the job once HR came in to investigate their complaint.
    You're not rewarded for not using sick leave if you're lucky enough to be full time and get it. They also cap the hours you accumulate for sick leave even though they have many constraints for the use.
    Training doesn't exist for products they expect you to sell.
    Goals aren't attainable and instead of gearing the workers to wok together for mutual goals you're expected to compete. This lead to many duplicitous tactics.

    Advice to ManagementAdvice

    If Starbucks can afford proper training for it's baristas why can't a bank?
    Have group goals instead of individual goals for your branches.
    Recognition is not shown through occasional pizza parties the CSRs are expected to pay for.
    Retrain your human resource department to help improve the work environment instead of being used as witch hunters.

    Doesn't Recommend
    Disapproves of CEO
There are newer employer reviews for Bank of the West

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