Bank of America

  www.bankofamerica.com
  www.bankofamerica.com
There are newer employer reviews for Bank of America

1 person found this helpful  

Excellent opportunity for hard workers

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Personal Banker in Canyon Country, CA (US)
Former Employee - Personal Banker in Canyon Country, CA (US)

I worked at Bank of America full-time (more than an year)

Pros

Competitive Pay, Steady Hours and Holidays, Upward Mobility, Recognition for Success, Good Benefits, Tuition Reimbursement

Cons

Strict Goals, Little Room For Error, Simple Mistakes can cost you your job

Advice to ManagementAdvice

A workers past efforts and success should be considered more when making changes.

Recommends
Negative Outlook
Disapproves of CEO

7151 Other Employee Reviews for Bank of America (View Most Recent)

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  1. 1 person found this helpful  

    Work for Penuts! Unless you are management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Concord, CA (US)
    Former Employee - Customer Service Representative in Concord, CA (US)

    I worked at Bank of America full-time (more than 5 years)

    Pros

    Benefits are very competitive compared to other banks.

    Cons

    They don't pay enugh to their front line associates, such as tellers, customer service reps, etc.

    Advice to ManagementAdvice

    Pay a decent wage, happy employee equals happy customer.

    Doesn't Recommend
    Neutral Outlook
  2. 2 people found this helpful  

    Bank of America most horrible company to work forPlease read

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service and Sales Specialist II in Scranton, PA (US)
    Current Employee - Customer Service and Sales Specialist II in Scranton, PA (US)

    I have been working at Bank of America full-time (more than an year)

    Pros

    Benefits are okay, health benefits a bit expensive, sick/vacation time generous.

    Cons

    Was told when I interviewed for this position there were no aggressive sales involved, you get an annual raise, and you also can post out after 6 months from hire date. IT is opposite as it is an aggressive sales environment , people have been fired for not meeting their quota, you get written up for every little thing and if you are on a written warning, you cannot post out for 90 days. You also have to wait a year to post and the annual raises are given if you make your sales goals. You do not get a raise for trying. Attendance policy is on a point system from 1 to 8. Being absent is one occurrence and leaving early or being a few minutes late is a half occurrence regardless of the excuse. Management will hinder every move you make to try to advance, except their "favorites." I made a huge mistake accepting to work for this company, please do not make the same one! The work environment is horrible and management walks up and down the floor with a red clip board, with the employees as just a body in a chair. IT is like a prison where the managers are the wardens and the employees are the prisoners because they watch every move you make. The calls are back to back and you do not have time to breathe. If you put yourself in after call work for thirty seconds to take a breath, a manager is running to you demanding why are you in after call work. You get written up for every little thing, hard to advance or transfer out of this department known as customer marketing in Scranton PA. IF you see the title of customer service and sales specialist II as a job posting as they have a training class starting April 2013, do yourself a favor and do not apply, you will be preventing a disastrous mistake.

    Advice to ManagementAdvice

    Instead of walking up and down the aisles with your red clip boards in the call center, try and see your subordinates as human beings with feelings rather than just a number, a body in a seat taking calls and made to sell. Also listen to your reps if they offer advice about the customer's needs and desires. The rep is the front line employee and since they are interacting with your customers, they know what the customer needs. I can tell you in customer marketing, the customer's tone, attitude and just their demeanor the minute that call comes in, shows they are tired of being offered products. IT angers the customer that they can't simply call to make a payment or activate a card without some rep trying to ram a product/sale down their throat all because they have to make the sale or lose their job.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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