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Support Engineer

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Support Engineer  in  Hyderābād (India)
Current Employee - Support Engineer in Hyderābād (India)

I have been working at Amazon.com full-time for more than 3 years

Pros

Flexibility
Good work culture
Chances of growth
Transportation

Cons

Package
Pressure at times
On-call
calls at night

Recommends
Positive Outlook
Approves of CEO

Other Reviews for Amazon.com

  1. 1 person found this helpful  

    Long-time Amazonian

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com full-time

    Pros

    The people that you will meet and closely work with are some of the most well-balanced intelligent people around. Amazon has grown systems internally, and operates at such a large scale, that solutions that other companies would not think of are built at Amazon.

    Cons

    With the recent growth of employees, there has been a huge addition of upper management brought in from other companies to help manage the growth. However, this has resulted in a degradation of internal systems, product and team knowledge, and new managers that make poor decisions and focus on reporting instead of problem solving.

    Advice to ManagementAdvice

    Better manage growth and training. Better understand the systems and problems staff are dealing with. Rely more on bottoms up feedback. Ensure that the Amazon culture remains intact.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Small Business Feel - Get a lot done but don't spend any money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com

    Pros

    Very collaborative environment, constructive meetings, serious customer focus, and amazing long term perspective. Nothing is done to make this quarter look better, it's allways for the long haul.

    Cons

    Engineers own software that is delivered as a service and they own every aspect from design to development to test to operate to firefight to maintain. This is largely a good thing, but being on a pager duty rotation can put a damper on home life.

    Advice to ManagementAdvice

    Foot the bill for ops folks that can resolve more tickets.

    Positive Outlook
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