AT&T

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management not fair

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Comm Tech
Former Employee - Comm Tech

I worked at AT&T full-time for more than 10 years

Pros

good pay, ok benefits, good hours

Cons

upper management stunk, lets some people get away with things

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Other Reviews for AT&T

  1. 1 person found this helpful  

    Experience the wonders of awful leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  Fort Lauderdale, FL (US)
    Current Employee - Account Manager in Fort Lauderdale, FL (US)

    I have been working at AT&T full-time for more than a year

    Pros

    Benefits are decent, pay is rather median for the industry, and discounts on UVerse and cell phone service are obviously a plus

    Cons

    Leadership is so beyond out of touch that at times it's laughable. Level 3 management and above know nothing about the front line work life as they're generally busy shopping on the internet during the work day. Initiatives to improve customer service are hilarious when AT&T applauds itself and is rated dead last in service by almost every major third party surveyor.

    Advice to ManagementAdvice

    If you want customers to be happy, make sure your employees are happy first. Also throw out NPS ratings as it is only around to ensure undeserved bonuses.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Unrealistic sales quotas and micro-managed to death

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Representative  in  Chicago, IL (US)
    Current Employee - Retail Sales Representative in Chicago, IL (US)

    I have been working at AT&T full-time for more than 3 years

    Pros

    Salary and benefits. And that is about it

    Cons

    No work/life balance. Have to schedule a month in advance to take a day off and you have to use your vacation days to get it. If you like having weekends off then don't apply. You will never see a weekend off. NEVER! Sales quotas are inflated and moving to incentive pay instead off commission. Micromanaged to death. Constantly a manager behind you with a clipboard telling you how bad you are at your job.

    Advice to ManagementAdvice

    Set realistic expectations. And stop micromanaging your senior sales reps.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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