AT&T

  www.att.com
  www.att.com
There are newer employer reviews for AT&T

 

Overall, much to be desired and not very team friendly

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Marietta, GA (US)
Former Employee - Customer Service Representative in Marietta, GA (US)

I worked at AT&T full-time

Pros

Opportunity for growth is huge

Cons

A lot of back-biting and supervisors or team leaders who are only concerned with themselves and not the team as a whole

Advice to ManagementAdvice

As huge as your company is, you can reduce high turnover with true incentives to attain.

Doesn't Recommend

6090 Other Employee Reviews for AT&T (View Most Recent)

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  1.  

    Good job until we were outsourced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist in Fairhaven, MA (US)
    Former Employee - Customer Service Specialist in Fairhaven, MA (US)

    I worked at AT&T full-time (more than 8 years)

    Pros

    Good pay
    Great benefits
    Decent vacation time
    Union representation

    Cons

    Work day monitored down to the second
    Company focus on quantity rather than quality care
    Pay raises based on seniority rather than performance
    Management slow to change with the times

    Advice to ManagementAdvice

    Listen to employees who are on the front lines of the business and have daily contact with your customer base.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Experience the wonders of awful leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Fort Lauderdale, FL (US)
    Current Employee - Account Manager in Fort Lauderdale, FL (US)

    I have been working at AT&T full-time (more than an year)

    Pros

    Benefits are decent, pay is rather median for the industry, and discounts on UVerse and cell phone service are obviously a plus

    Cons

    Leadership is so beyond out of touch that at times it's laughable. Level 3 management and above know nothing about the front line work life as they're generally busy shopping on the internet during the work day. Initiatives to improve customer service are hilarious when AT&T applauds itself and is rated dead last in service by almost every major third party surveyor.

    Advice to ManagementAdvice

    If you want customers to be happy, make sure your employees are happy first. Also throw out NPS ratings as it is only around to ensure undeserved bonuses.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for AT&T

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