Embarq
3.4 of 5 37 reviews
www.embarq.com Overland Park, KS 5000+ Employees

Embarq Reviews

Updated Feb 03, 2014

Be The First To
Add Photos

All Employees Current Employees Only

3.4 37 reviews

                             

25% Approve of the CEO

Embarq CEO Tom Gerke

Tom Gerke

(12 ratings)

59% of employees recommend this company to a friend
37 Employee Reviews
Relevance Date Rating
in
  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

WAS a great place towork

Vice President Ops (Former Employee)
Kansas City, KS (US)

I worked at Embarq full-time for more than 10 years

ProsLegacy EQ was a great place to work. Changes have been made, purchases, mergers.

ConsLost personalization, company sold, good people gone

Advice to Senior ManagementBack off, listen.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Great place to work

Customer Care Specialist I (Current Employee)
Mansfield, OH (US)

I have been working at Embarq full-time for more than 3 years

ProsGreat people, great supervisors, very good training, benefits, bonuses, pay, you get your own cubical! Staff will make sure you feel comfortable before assigning you to any tasks.

ConsTalking to angry customers is never fun, job can be stressful and overwhelming at times.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

Embarq is no more and that's a good thing

Billing Representative (Former Employee)
Overland Park, KS (US)

I worked at Embarq

Prosgood benefits, especially tuition assistance.

Consapathetic management who don't want to get involved to solve issues.

Advice to Senior Managementget involved with your employees and listen to them.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Acceptable

Anonymous Employee (Current Employee)

I have been working at Embarq

Prosopportunity to advance is limited, but if you do your job you are rewarded financially. Management is not always responsive to requests and follow up is needed

Consvery corporate, call center work can be boring and supervisors can be erratic in their style and expectations of employees

Advice to Senior Managementstandardize the management style, personality issues can create a poor work environment and can ceated unnecessary tension between co-workers and peers

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

Too bad EQ was purchased to the planation owners from Louisiana

Anonymous Employee (Former Employee)
Overland Park, KS (US)

I worked at Embarq

ProsEmbarq was a great place to work. The people were wonderful. Leadership (except for the CEO) was top notch.

ConsThe CEO and BOD sold out the employees to CenturyLink. CL culture was a sweat-shop where employees are not valued.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

It was a great learning experience, growth opportunity and opportunity to excel financially.

Retail Sales Consultant (Former Employee)

I worked at Embarq

ProsEmbarq offers many different avenues for personal and professional growth. If you stretch beyond your comfort zone you may have the opportunity to be a part of managament, continued education, customer interaction and community events, to name a few.

ConsEmbarq is a large company, so like most large enterprises, C-level vision can get skewed or miscommunicated throughout the organization.

Advice to Senior ManagementI believe that Embarq is a great company to work for and should continue to hone the skills of talented, dedicated individuals through challenging goals and keeping lines of communication open down to the 'ground level'.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

A fast-paced, dynamic and challenging work environment made every day a new adventure.

Product Development Manager (Former Employee)
Overland Park, KS (US)

I worked at Embarq

ProsCompensation
Job flexibility
Opportunities to rotate throughout the business
Management support
Collaborative teamwork

ConsHard to advance to management level
Long hours
People constantly trading jobs can make things difficult to implement

Advice to Senior ManagementCommunicate

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

it is an ok place to work but not the best by any means.

Internet Help Desk (Current Employee)
Johnson City, TN (US)

I have been working at Embarq

ProsThey have work at home possitions for many departments.

ConsVery poor pay and supervisor support.

Advice to Senior ManagementINCREASE PAY

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Good Friends

Sales Engineering (Former Employee)

I worked at Embarq

ProsGreat Pay
Great Job
Low Turn Over
I met many Customers and liked 99% of them
Good feed back on doing a Good Job

ConsTowards the end Upper management spent more time covering thier own butts and just not caring about any of their own workers

Advice to Senior ManagementA lot of the new management was just moved when doing a bad job and not fired Please review better

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

Has turned into a bad place to work

Anonymous Employee (Current Employee)

I have been working at Embarq

ProsThe job itself is fun and challenging. Lots of various products to work on and support. Some training is provided allows professional growth.

ConsSince the merger with CenturyTel it has been downhill. Management seems clueless about how the organization should be run and how the new organization structure be created.

Advice to Senior ManagementPick an organizational model and stick to it. Some parts of the company are still working in a regional model and other parts are on a national model and it's causing a lot of confusion. Select managers based on their skills and ability to lead.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for Embarq? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Embarq reviews and ratings - including employee satisfaction and approval ratings for Embarq CEO Tom Gerke. All 37 reviews are posted anonymously by Embarq employees.