Dixons Retail
3.0 of 5 50 reviews
www.dixonsretail.com Hemel Hempstead, United Kingdom 5000+ Employees

Dixons Retail Reviews

Updated Apr 20, 2014
All Employees Current Employees Only

3.0 50 reviews

                             

77% Approve of the CEO

Dixons Retail Group CEO Sebastian James

Sebastian James

(22 ratings)

52% of employees recommend this company to a friend
50 Employee Reviews
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Overal a reasonable employer

Accountant (Current Employee)
Hemel Hempstead, England (UK)

I have been working at Dixons Retail full-time for more than 8 years

ProsStaff discount, pension, options etc

ConsA large company - small cog in large wheel.

Advice to Senior ManagementThe customer experience is everything.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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An excellent company who are true market leaders providing great services to its customers

Group Service Director (Current Employee)
London, England (UK)

I have been working at Dixons Retail for more than 3 years

ProsHas a real customer focus

ConsOften criticized because it is the largest

Advice to Senior ManagementPay greater attention to the quality and profile of shop floor staff

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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1 person found this helpful  

Dsg

Category Manager (Former Employee)
Hemel Hempstead, England (UK)

I worked at Dixons Retail full-time for more than 5 years

ProsDsg are a powerful company with certain categories often with over 50% market share. Former CEO was very strong implementing much needed change.

ConsAn environment exists in Dixon where those who have the ability to put the best spin on a situation were likely to do well. This was improving but still not enough focus on wider performance.

No, I would not recommend this company to a friend

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Getting Better, but a lot of work to do

Supervisor (Former Employee)
Leeds, England (UK)

I worked at Dixons Retail full-time for more than 3 years

ProsIf you are in the right store, with the right management team then it can be enjoyable. Otherwise, head office don't care too much about those on the ground.

ConsLots of mis-communication to the store staff from head office both from a sales target and merchandising point of view.

Advice to Senior ManagementTrust the staff more, rather than worry about if they are going to do something bad.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Head office manager

Anonymous Employee (Current Employee)

I have been working at Dixons Retail

ProsA business that encourages change and innovation. It has made an enormous amount of change in the last few years and mostly for the better.

ConsThe company has had some challenges financially and as result it has not invested in developing the colleagues and this now needs to be done as it appears to be more financially stable.

Advice to Senior ManagementRemember the colleagues are very important to the success of the business

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Not honest company

Customer Advisor (Current Employee)
Brno (Czech Republic)

I have been working at Dixons Retail part-time for more than 3 years

ProsGood for students to get some experience, young environment, social events, decent salary for students.

ConsPromised benefits never paid, promised opportunities for further development never came true, some of the branches are purely recruiting only certain nationalities

Advice to Senior ManagementImprove! It doesn't matter that you are dealing mostly with students you should act as professionals.

No, I would not recommend this company to a friend

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Some good people, a lot of inefficiency and far too much politics

Manager (Former Employee)
Sheffield, England (UK)

I worked at Dixons Retail full-time for more than a year

ProsThe people are mercurial; I worked with some of the best people I have ever met in their fields. The senior leadership team talk to the people on the front line in terms of customer experience and doing the right thing.

ConsUnfortunately, far too many are average at best, and there's a lot of incompetence and lack of accountability. Despite talking a good game, with their customer plan, the focus is consistently on reducing cost base. During times of unprecedented sales demand, costs continue to be cut driving a poor customer experience and lost revenue.

Advice to Senior ManagementConsider budgets beyond single fiscal years. You lose revenue through over promised cost base cuts, which means you cut into flesh rather than trimming fat.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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DSG International (Dixons Retail) Hempstead, United Kingdom

Anonymous Employee (Former Employee)

I worked at Dixons Retail part-time

Prosgood part time career opps

Consnot much as of this moment

Advice to Senior Managementnone

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Poor culture

Anonymous Employee (Former Employee)

I worked at Dixons Retail

ProsIt is place to get some experience and leave.

ConsVery low salary for he job you do.

Advice to Senior ManagementThey need to change hole system in the organisation.

No, I would not recommend this company to a friend

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4 years of retail operations experience

Operations Specialist (Current Employee)
Istanbul (Turkey)

I have been working at Dixons Retail full-time for more than 3 years

Prosfew of the best colleauges I've worked with, in a casual environment. part of Dixon's group which is well known internationally.

Consthe worst part of this job is the low salary, and that there are not many opportunities for promoting. with a fairly monotonous work schedule.

Advice to Senior ManagementThey should try harder to keep their employees satisfied, especially the ones who have out in a lot of years and effort.

No, I would not recommend this company to a friend

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