Dixons Retail

  www.dixonsretail.com
Work in HR? Unlock Free Profile

Dixons Retail Reviews

Updated Jul 25, 2014
All Employees Current Employees Only

3.0 64 reviews

69% Approve of the CEO

Dixons Retail Group CEO Sebastian James

Sebastian James

(32 ratings)

52% of employees recommend this company to a friend

Review Highlights

Pros
  • You get a 10% discount on products and 20% on staff promotions at Xmas(in 5 reviews)

  • Worked with some really good people (staff), and they did pay on time(in 4 reviews)


Cons
  • Head office rather dated but that is being addressed(in 4 reviews)

  • Needs to recognise the hard work of the workforce(in 3 reviews)

64 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    A creative and fun place to work and learn

    Sales Colleague (Former Employee) London, England (UK)

    Pros-work environment
    -Company software (Eclipse) very user friendly
    -Good pay

    Cons-Sales figures are very important

    Advice to Senior Management-reduce the online training

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Enter at your own risk

    Anonymous Employee (Former Employee)

    ProsTo be honest, there are none. It is a shadow of the place it once was. Glad to be out before the merger goes through.

    ConsManagement structure is awful. No communication and disregard of people. Mass redundancy programme in place, and diminishing enjoyment had in working there

    Advice to Senior ManagementThe people still sitting there on fat pay, fat bonus and no accountability will be the Achilles Heel. Having quality staff leave due to incompetent managers will not help you

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    You get out, what you put in.

    Store Manager (Current Employee)

    ProsI am lucky, I work for a visionary regional manager who knows how to truly lead
    Challenging where needed, and always there for support without micro managing. I can truly say through his leadership I have grown as a store manager incredibly over the last three years. Every day is different, and with a great team around you it can be an incredible job

    Consdecreasing unit numbers make career growth harder without relocation

    Advice to Senior ManagementContinue the current vain of colleague training and role model some of the true leaders we have in our business across the estate and enjoy the rewards

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    challenging and fast moving atmosphere

    Sales Colleague (Former Employee) London, England (UK)

    Prosevery day was different, better than other reatial jobs where its very boring. great team aspect amongst staff.

    Consmanagers can be too pushy, you're only as good as you're last sale.

    Advice to Senior Managementbe more leniant

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Challenging but enjoyable

    Retail Support Centre (Current Employee) Hemel Hempstead, England (UK)

    ProsCan be an exciting and challenging place to work with constant change throughout the business to combat the competition. Benefits are fairly good with plenty of opportunity to move into different roles if you have the right aptitude. Leadership team are working hard to make it a better place to work, focussing on results of colleague engagement surveys.

    ConsIf working in a store role, you need to be customer focussed first and foremost and able to deal with challenging targets. So if this isn't you, Dixons is not for you. Starting pay is just above minimum wage but as you progress through training, pay gets much better. In the Support Centre, it can be tricky to move between functions and work needs to be done on the available development / training.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great work environment. Tough and loads of change during downturn, out the other side now!

    Social Media Role (Current Employee) Hemel Hempstead, England (UK)

    ProsI like that this company is based out of London (albeit in Hemel Hempstead!). A real positive that this company is changing, and fast, all for the better. And now that we are 'back' after some difficult times, great to be the retailer that gets the exclusives and the product launches, so good fun if you like technology. Great new stores coming through and nice to work for senior management that genuinely care about a) customers and b) bringing colleagues from across the business closer together

    ConsHemel Hempstead is great geographically but not chock full of entertainment in itself. Head office rather dated but that is being addressed

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Cool tech, but high staff turnaround due to unprofessionalism

    Sales Colleague (Current Employee)

    Pros-Great people
    -Pay increase opportunities are easily obtained
    -Hands on with new tech

    Cons-Low expectation of promotion
    -Pay increases although frequent, are miniscule
    -Huge pressure to sell warranties
    -Huge pressure on "numbers" and fixing of customer sales
    -Threat of termination of contract from managers at every level
    -Culture of avoiding customers to fix numbers
    -Snake oil merchants with products and policies
    -After working with them for 6 months it is no wonder they are frequently on consumer advice shows
    -The company is designed around trying to impress unseen and unheard shareholders, NOT the workers or public.
    -Praise for good work is awful, the company has created a computer system where colleagues can send a "thank you" and "well done" message to each other.
    There is no need for this and is seen by most staff as a replacement for basic human contact.

    Advice to Senior ManagementPound note & margin sales are just as important (if not more) as playing the numbers game with Solution Quotient.
    Sales=margin=profit
    Improvement of customer service needed, colleagues are expected to be trained in customer service, this is not true of all staff however.
    There is no need to threaten colleagues with dismissal after missing only small targets.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great people

    Technical Support Advisers (Current Employee) Sheffield, England (UK)

    ProsThis is an amazing place to work, full of colleagues you can learn from. Good people, a mixture of long term service and new bodies, therefore there a good mixture of competencies and skills you could take advantage of for your own development. Recognition for achievements. Professionals working together to develop great colleagues.

    ConsBetter benefits would make a great deal of difference.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Most interesting work experience of my life so far!

    Human Resources Specialist (Current Employee) Hemel Hempstead, England (UK)

    ProsBeing part of a business that is totally Customer centric.
    Made immense changes to become stable in the Retail landscape.
    Great people to work with in a fast paced but friendly culture.
    Really passionate about what we do.

    ConsLocation could be better and more up to date.
    Not much recent training and development available but this is changing now.

    Advice to Senior ManagementKeep sharing the plans you have for your colleagues and the business like you have been over the last 3 years.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Decent job if you can sell and enjoy tech

    Customer Adviser (Former Employee) Stevenage, England (UK)

    ProsBeing around technology everyday
    Flexible shifts, usually long which is good if you have to travel
    Can be a friendly work environment

    ConsTargets are demanding and can be difficult to achieve
    Customers can be difficult
    Internal systems could be more efficient
    Training could be better

    Advice to Senior ManagementListen to shop floor staff more

    – I'm optimistic about the outlook for this company

Worked for Dixons Retail? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.