Dillard's Reviews

Updated 29 October, 2014
Updated 29 October, 2014
1,117 Reviews
2.3
1,117 Reviews
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Dillard's Chairman and CEO Bill Dillard II
Bill Dillard II
681 Ratings

Review Highlights

Pros
  • the employee discount was good especially during additional discounts (in 151 reviews)

  • Great starting pay that lasted exactly 6 months till first review period (in 78 reviews)


Cons
  • If you don't meet sales goals you can be terminated regardless of slow business (in 152 reviews)

  • The pay starts of decent but when you don't meet your sales goals you can get a pay cut or fired (in 82 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Overall Good Job. Great Retail Experience. Pay is good plus they offer benefits.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dillard's full-time

    Pros

    Great starting pay, friendly work place, gain retail experience

    Cons

    If you don't meet sales goals you can be terminated regardless of slow business

    Advice to ManagementAdvice

    Be more understanding

  2.  

    Inspire you to discover your imaginations and help you to create something awesome, great experience and knowledges.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Selling Specialist in Lexington-Fayette, KY (US)
    Current Employee - Selling Specialist in Lexington-Fayette, KY (US)

    I have been working at Dillard's full-time (more than 5 years)

    Pros

    Meeting all kind of people and knowing the best ways to make a good successful long time relations with them.

    Cons

    Never stop growing at some point , they always expect you to do even better in a good way that encourage you to really do better.

    Advice to ManagementAdvice

    Keep evaluating your associates in many different levels.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    For the most part it was good.

    Current Employee - Sales Associate in Pensacola, FL (US)
    Current Employee - Sales Associate in Pensacola, FL (US)

    I have been working at Dillard's part-time (more than 3 years)

    Pros

    Work in retail/fashion industry. Employee discount

    Cons

    Had to meet specific sales quota. Some employers would steal your customers so the could get a sale.

    Recommends
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  5.  

    Not a lot of opportunity for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ASM in Olathe, KS (US)
    Current Employee - ASM in Olathe, KS (US)

    I have been working at Dillard's full-time (more than 10 years)

    Pros

    Enjoyed the employee discount and extra discount near Christmas. Worked for a very fair manager. Fair salary. Work life balance was always fairly good. When we were slow they occasionally allowed management to leave early to make up for the days they worked extra hours when it was busy.

    Cons

    Dillards is a man's world. It is difficult to advance if you are not a man. I was an ASM. Male managers would get together outside of work and receive special treatment. When Dillards went through management layoffs a few years ago things became very difficult. Raises were nonexistent. The entire staff was tense because everyone was worried about their jobs.

    Advice to ManagementAdvice

    Hire and advance your staff based on the level of expertise and knowledge.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Opportunities based on performance, they pay for hard work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dillard's full-time (more than 8 years)

    Pros

    Many roads for advancement, great pay, fun environment, great discounts. You are in control of own business, no "red tape" for corporate. Strong managers. Family-like environment.

    Cons

    Training is sometimes lacking. Takes 10 years to earn 3 weeks of vacation. You have to be willing to move anywhere on the drop of a dime to be promoted into upper management.

    Advice to ManagementAdvice

    I love Dillard's but a few more perks would be appreciated.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Management intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Tulsa, OK (US)
    Former Employee - Sales Associate in Tulsa, OK (US)

    I worked at Dillard's as an intern (less than an year)

    Pros

    Work in a team. Paid internship. Get to work in several different areas of the store. Learned a lot. Good training program. Experience different aspects of the job such as on the floor selling, merchandising the store, learning how to manage other employees, etc.

    Cons

    Long hours. Other interns didn't work well in a team.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    The struggle is real..future looks bright.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Women's Shoe Specialist in Fort Myers, FL (US)
    Current Employee - Women's Shoe Specialist in Fort Myers, FL (US)

    I have been working at Dillard's full-time (more than 3 years)

    Pros

    Great people, great customers and great products. Flexible schedule, especially being a student. Management understands when things go wrong and you must go.

    Cons

    Management lacks support, lack of integrity with some coworkers. Management has different standards for different employees and typically looks the other way if you're selling well.

    Advice to ManagementAdvice

    Hold everyone accountable for their actions regardless of hierarchy.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Great company for part-time or second job, decent for full-time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Oklahoma City, OK (US)
    Current Employee - Sales Associate in Oklahoma City, OK (US)

    I have been working at Dillard's part-time (more than 3 years)

    Pros

    The pay is above average for big box retail. Get paid every Thursday like clock work. Don't really have to use your brain much, it's retail. Provides a basic level of financial stability.

    Cons

    The business model for the sales staff turns most people into back stabbing sharks due to management complacency. The pay is hourly but there is a sales quota that must be met, otherwise you will literally get a pay cut. The result is that, actual sales professionals have to deal with people who call themselves sales professionals but lack the courtesy, ethics, integrity, and overall etiquette associated with being a "professional". What makes it so demoralizing is that management will not enforce the employee code of conduct and will actually discourage complaints from employees. This is because documented employee issues leads to bad stats and grief for store and department management from corporate. Whoever complains, loses. It is so sad because after a short time you either give in and become like them, or you dread going to work like the plague, or you find a job elsewhere, if you can.

    Advice to ManagementAdvice

    Treat your employees half as well as you say you do and get rid of the people who only show up to get a paycheck. Their presence leads to dissatisfied customers and drives away quality employees. This could be a great company again if you would value your employees as much as you do the customers. Your employees are also your best and most loyal customers.

    In the beginning, I was highly motivated and have been a Pace Setter since my first full year and remained so even after I switched to part-time. I thought I found a career opportunity and started looking to the future. That motivation was short-lived due to the store manager's concern for himself over the store as a whole. I see the potential, but store management fiefdoms get in the way of progress. Rotate store managers no matter how well they perform and they will have less incentive to work the little guy to death just to stay at that particular location. Improved morale leads to increased production and performance which maximizes profit and increases market share.

    Unfortunately it's too late for me, I have already made the decision and investment in switching industries so there's no turning back, but, please take this review to heart for the future of the company and the dedicated employees who are depending on you for their livelihoods.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Good experience to learn how a retail store operates!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern in Tucson, AZ (US)
    Current Employee - Intern in Tucson, AZ (US)

    I have been working at Dillard's full-time (less than an year)

    Pros

    -Great learning experience
    -Shadowed management
    -No sales goals (unlike associates)
    -Generous pay for not very hard work

    Cons

    -Some times it was very boring and there wasn't a lot for me to do as an intern
    -Sometimes forced to do dirty work like markdowns
    -Not offered a full time immediately after internship (must wait until closer to graduation)

    Advice to ManagementAdvice

    Intern should have more assignments and the program should be more organized.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    absolutely worse job anyone could ever have to work terrible ceo's terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loss Prevention Camera Operator in Fort Worth, TX (US)
    Current Employee - Loss Prevention Camera Operator in Fort Worth, TX (US)

    I have been working at Dillard's part-time (more than 5 years)

    Pros

    the only possuble reason i could come up with is employee discount and new friends u make, fellow employees

    Cons

    your constantly ridiculed and treated like you're stupid, micro management they look down their nose at you like your nothing constantly threatened with your job understaffed and under paid

    Advice to ManagementAdvice

    sell let someone run the place that knows what their doing noone wants to work for you everyone is miserable here

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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