Dillard's Reviews

Updated 23 October, 2014
Updated 23 October, 2014
1,109 Reviews
2.3
1,109 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dillard's Chairman and CEO Bill Dillard II
Bill Dillard II
674 Ratings

Review Highlights

Pros
  • the employee discount was good especially during additional discounts (in 150 reviews)

  • Great starting pay that lasted exactly 6 months till first review period (in 74 reviews)


Cons
  • Forced to resign before being "let go" due to outrageous daily sales goals (in 150 reviews)

  • The pay starts of decent but when you don't meet your sales goals you can get a pay cut or fired (in 81 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    absolutely worse job anyone could ever have to work terrible ceo's terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loss Prevention Camera Operator in Fort Worth, TX (US)
    Current Employee - Loss Prevention Camera Operator in Fort Worth, TX (US)

    I have been working at Dillard's part-time (more than 5 years)

    Pros

    the only possuble reason i could come up with is employee discount and new friends u make, fellow employees

    Cons

    your constantly ridiculed and treated like you're stupid, micro management they look down their nose at you like your nothing constantly threatened with your job understaffed and under paid

    Advice to ManagementAdvice

    sell let someone run the place that knows what their doing noone wants to work for you everyone is miserable here

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Good experience to learn how a retail store operates!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern in Tucson, AZ (US)
    Current Employee - Intern in Tucson, AZ (US)

    I have been working at Dillard's full-time (less than an year)

    Pros

    -Great learning experience
    -Shadowed management
    -No sales goals (unlike associates)
    -Generous pay for not very hard work

    Cons

    -Some times it was very boring and there wasn't a lot for me to do as an intern
    -Sometimes forced to do dirty work like markdowns
    -Not offered a full time immediately after internship (must wait until closer to graduation)

    Advice to ManagementAdvice

    Intern should have more assignments and the program should be more organized.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Overall Good Job. Great Retail Experience. Pay is good plus they offer benefits.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dillard's full-time

    Pros

    Great starting pay, friendly work place, gain retail experience

    Cons

    If you don't meet sales goals you can be terminated regardless of slow business

    Advice to ManagementAdvice

    Be more understanding

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Great company for part-time or second job, decent for full-time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Oklahoma City, OK (US)
    Current Employee - Sales Associate in Oklahoma City, OK (US)

    I have been working at Dillard's part-time (more than 3 years)

    Pros

    The pay is above average for big box retail. Get paid every Thursday like clock work. Don't really have to use your brain much, it's retail. Provides a basic level of financial stability.

    Cons

    The business model for the sales staff turns most people into back stabbing sharks due to management complacency. The pay is hourly but there is a sales quota that must be met, otherwise you will literally get a pay cut. The result is that, actual sales professionals have to deal with people who call themselves sales professionals but lack the courtesy, ethics, integrity, and overall etiquette associated with being a "professional". What makes it so demoralizing is that management will not enforce the employee code of conduct and will actually discourage complaints from employees. This is because documented employee issues leads to bad stats and grief for store and department management from corporate. Whoever complains, loses. It is so sad because after a short time you either give in and become like them, or you dread going to work like the plague, or you find a job elsewhere, if you can.

    Advice to ManagementAdvice

    Treat your employees half as well as you say you do and get rid of the people who only show up to get a paycheck. Their presence leads to dissatisfied customers and drives away quality employees. This could be a great company again if you would value your employees as much as you do the customers. Your employees are also your best and most loyal customers.

    In the beginning, I was highly motivated and have been a Pace Setter since my first full year and remained so even after I switched to part-time. I thought I found a career opportunity and started looking to the future. That motivation was short-lived due to the store manager's concern for himself over the store as a whole. I see the potential, but store management fiefdoms get in the way of progress. Rotate store managers no matter how well they perform and they will have less incentive to work the little guy to death just to stay at that particular location. Improved morale leads to increased production and performance which maximizes profit and increases market share.

    Unfortunately it's too late for me, I have already made the decision and investment in switching industries so there's no turning back, but, please take this review to heart for the future of the company and the dedicated employees who are depending on you for their livelihoods.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Selling Manager in Albuquerque, NM (US)
    Current Employee - Business Selling Manager in Albuquerque, NM (US)

    I have been working at Dillard's full-time (more than an year)

    Pros

    The greatest pro would be Advancement.

    Cons

    The one con I can think of is Turnover.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great learning experience in retail management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AREA SALES MANAGER in Dothan, AL (US)
    Former Employee - AREA SALES MANAGER in Dothan, AL (US)

    I worked at Dillard's full-time (more than an year)

    Pros

    The atmosphere and co workers were like family to me.

    Cons

    The hours are long. Sometimes 13 hour days 6 days a week.

    Advice to ManagementAdvice

    Pull for one another. Stand by each other when one of you need help or advise. Don't watch someone fail just to make yourself look better.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Management Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management in Kansas City, MO (US)
    Former Employee - Management in Kansas City, MO (US)

    I worked at Dillard's as an intern (less than an year)

    Pros

    -Revamped internship program, learned alot more and really felt like apart of the management team
    -Hand's on experience in every aspect of being in management (scheduling, visual merchandising, leading a team, etc.)
    -Great pay for internship and great employee discount

    Cons

    -Overwork salaried employees
    -Some of the internship training felt rushed/haphazardly put together
    -Company is very set in its "ways", some practices outdated/need to be changed.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Stressful

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dillard's

    Pros

    The pay is decent and the sense of personal freedom is a pro. If you don't mind hard work you can find some level of satisfaction in this company.

    Cons

    When it's slow it's very boring. Some associates are freaking crazy about their numbers and scream at you if they think you took their sale. Everyone needs to lighten up and learn to share and team play. It would be more enjoyable for everyone including the customer( now there's a concept).

    Advice to ManagementAdvice

    There is no advice that can help this hierarchical mess. It starts at the top and no one there really seems to care.

  10.  

    Great environment and learning culture. Looks out for their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lingerie Business Manager in Newport News, VA (US)
    Former Employee - Lingerie Business Manager in Newport News, VA (US)

    I worked at Dillard's full-time (more than 3 years)

    Pros

    none at this time to review

    Cons

    nothing at this time to review

    Advice to ManagementAdvice

    N/A

    Recommends
  11.  

    Pass employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fragrance Expert in Columbus, GA (US)
    Current Employee - Fragrance Expert in Columbus, GA (US)

    I have been working at Dillard's full-time (less than an year)

    Pros

    You will have a great discount more than most department stores 25% they work well with your schedule if you are in school or work another job.

    Cons

    Very strict policies. They have unrealistic sales goals and if you fail to meet them you may be fired.

    Advice to ManagementAdvice

    Look out more for your employees.

    Recommends
    Positive Outlook
    Disapproves of CEO

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