Dillard's Reviews

Updated 28 July, 2015
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2.5
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Dillard's Chairman and CEO Bill Dillard II
Bill Dillard II
896 Ratings

Pros
  • the pay is good the holiday hours or regular not crazy (in 63 reviews)

  • the employee discount was good especially during additional discounts (in 155 reviews)

Cons
  • The pay starts of decent but when you don't meet your sales goals you can get a pay cut or fired (in 157 reviews)

  • I can't imagine working there for so long to get pay cut after (in 83 reviews)

More Pros and Cons

1,637 Employee Reviews

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  1. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Ottawa, ON
    Former Employee - Sales Associate in Ottawa, ON

    I worked at Dillard's (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It was fun. I liked the atmosphere.

    Cons

    It would sometimes get slow.

    Advice to Management

    Hire more


  2. Extremely hostile environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cosmetic Counter Manager in Vancouver, BC
    Former Employee - Cosmetic Counter Manager in Vancouver, BC

    I worked at Dillard's

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    expected to teach oneself how to do job expectations so it allows for independence

    Cons

    no support with learning new skills, management not accessible or supportive

    Advice to Management

    create management training program


  3. Helpful (1)

    sale associated

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Sierra Vista, AZ (US)
    Current Employee - Retail Sales Associate in Sierra Vista, AZ (US)

    I have been working at Dillard's full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Dillard's is the best retail the I work they give a good discount they will give a bonus if open credit card the store management there good for me experience

    Cons

    The only downside at working at Dillard's sales if the store slow we can't make sale

    Advice to Management

    I work hard and team work person


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  5. Process refunds, sales, shipping, gift wrap, online orders and answering multi line phone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dillards Department Store Customer Service Representative in Wichita, KS (US)
    Current Employee - Dillards Department Store Customer Service Representative in Wichita, KS (US)

    I have been working at Dillard's part-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Most co-workers are fun to be around, great pay for retail, discount is valid even on additional clearance items.

    Cons

    High turnover, much is learn as you go, working nights and weekends are mandatory- though always one full weekend off a month

    Advice to Management

    Authoritative and demeaning ASM's will crush the spirit of any department as well as bring down the morale of anyone around them. It's like an infection that will cause sepsis. Either have them take their medicine or cut off the rot.


  6. Sales associate

    Former Employee - Sales Associate in Sachse, TX (US)
    Former Employee - Sales Associate in Sachse, TX (US)

    I worked at Dillard's (More than a year)

    Pros

    you can make Good commission working there

    Cons

    poor schedule and working hours


  7. Helpful (1)

    Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dillard's part-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The pay is great. They work with my school schedule decently. There is opportunity for growth.

    Cons

    Old people. Old people are everywhere. Their system for running a department store is trash, in my opinion. The quota system causes employees to have conflict about sales.

    Advice to Management

    Fix your quota system. Pay by commission or something. Also, lock fitting rooms and install security chips on product.


  8. Good benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Auditor in Manhattan, KS (US)
    Current Employee - Store Auditor in Manhattan, KS (US)

    I have been working at Dillard's full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Benefits and discounts great with full time employment

    Cons

    Competitive on floor due to commission structure. Sometimes nasty

    Advice to Management

    Restructure wage incentives


  9. Money money money

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Womens Department Area Sales Manager in Prescott, AZ (US)
    Former Employee - Womens Department Area Sales Manager in Prescott, AZ (US)

    I worked at Dillard's full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Management makes great money, great salary great maternity leave. I was able to get 6 months paid. So, 21k to sit with my son for his first 6 months of life.

    Cons

    Having Salaried managers was used to their advantage. 60 hour work weeks easily. 1) to 12 our days and if 8 hour days then a 6th or 7th day was required to work. 33 days was my longest stretch with no day off.

    Advice to Management

    Love your employees appreciate them. Acknowledge them they are tired too.


  10. Helpful (1)

    Dillards.com

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Women Shoes Sales Associate in Las Vegas, NV (US)
    Current Employee - Women Shoes Sales Associate in Las Vegas, NV (US)

    I have been working at Dillard's

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Pay is great and if your sph is high it really great

    Cons

    Really need to explain commissions to employees before hiring. Because of the SPH system stand for Sells Per Hour and draw pay also deficit if you get in deficit it's over for unless you sell your butt off,

    Advice to Management

    Train Train Train


  11. Helpful (2)

    One of my favorite jobs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ladies Shoes Sales Associate
    Current Employee - Ladies Shoes Sales Associate

    I have been working at Dillard's

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    I absolutely love this job and the people I work with. It is an awesome experience for sure. Good pay as well!

    Cons

    Corporate is the worst. The entire set up of the company is outdated and there is a high turn over rate.

    Advice to Management

    Make some changes to the SPH system. It's ridiculous that the hardest workers are cut because we are given an impossible quota to meet.



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