Dillard's Reviews

Updated 14 September, 2014
Updated 14 September, 2014
1,036 Reviews
2.3
1,036 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dillard's Chairman and CEO Bill Dillard II
Bill Dillard II
627 Ratings

Review Highlights

Pros
  • the employee discount was good especially during additional discounts (in 136 reviews)

  • Great starting pay that lasted exactly 6 months till first review period (in 66 reviews)


Cons
  • Forced to resign before being "let go" due to outrageous daily sales goals (in 115 reviews)

  • The pay starts of decent but when you don't meet your sales goals you can get a pay cut or fired (in 75 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great career opportunities in a friendly work place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AREA SALES MANAGER  in  Cincinnati, OH (US)
    Current Employee - AREA SALES MANAGER in Cincinnati, OH (US)

    I have been working at Dillard's full-time for more than a year

    Pros

    Support from management with recognition for great results and effort are the best with Dillards. The culture is one of creativity and willingness to try new things. Great service to its customers really stands out as a leading core value to this company.

    Cons

    Technology updates continue to challenge all companies. Dillards is working hard to keep up, but more needs to be done at a faster pace. The best technology provides employees with the best tools for their success

    Advice to ManagementAdvice

    Keep up the great work. I am proud to work at Dillards!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Customer Service/Cash Office

    • Career Opportunities
    Former Employee - Customer Service Representative/Cash Office  in  Temple, TX (US)
    Former Employee - Customer Service Representative/Cash Office in Temple, TX (US)

    I worked at Dillard's part-time for less than a year

    Pros

    Good job and a lot of support when I needed it.

    Cons

    No room for advancement in the position. If there was, it was never made clear. Also, I was put on the schedule and always worked the hours given/asked (usually about 35 hours, unless people called in), but then got in trouble for "working over my time" when corporate talked to my store manager. He said he had talked to me about my hours before, but he didn't, and that since he was getting written up, I was getting written up. The next week, I was scheduled for 17 hours.

    Advice to ManagementAdvice

    Talk to everyone, even the ones who aren't on the sales floor. The store's goal is to make money, yes, but it isn't just the sales associate who see and talk to the customers. All employees have some kind of ideas for improvement, it might help to pay attention. Even if you can't do everything, people feel values when they are given the chance to share their ideas.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    VERY stressful

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager Area  in  Frisco, TX (US)
    Former Employee - Sales Manager Area in Frisco, TX (US)

    I worked at Dillard's full-time for more than 3 years

    Pros

    Only reason to work here is money. Make as much as you can as fast as you can and get out while you are still alive...

    Cons

    As a manager there is no such thing as time off. You are required to put you email on your personal phone and answer it at all times. Being called in on your day off is not only common but required

    Advice to ManagementAdvice

    Be prepared at all times for anything. If the customer does not want a chunk of you your boss will..

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Positive experience if store is making plan, terrible place to be if store hits a tough stretch.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dillard's full-time for more than 5 years

    Pros

    Great chance to take advantage of some wonderful prices on nice merchandise. Possibility of moving up quickly through the ranks but without the training that will help you suceed there.

    Cons

    Training for all positions from sales associate to business managers to sales managers is non-existent. The work atmosphere is one of fear, fear of not making your goals, fear of being let go, fear of corporate visits. This feeling of dread starts with the Store Manager and trickles down into the rank and file. Not a very happy place to work. Terrible benefits package, insurance is frightfully expensive with equally frightful deductibles.

    Advice to ManagementAdvice

    Put resources back into the store to make it a great place for people to shop. Don't let the physical building deteriorate to the point where people no longer want to shop there. Lighten up the atmosphere and make it a place where people want to come to work. Show more appreciation for associates, they work very hard for you.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    decent pay no vacation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Tucson, AZ (US)
    Former Employee - Sales Associate in Tucson, AZ (US)

    I worked at Dillard's part-time for less than a year

    Pros

    Decent pay and lucked out with lovely coworkers, perfect if you're a student and only working part time

    Cons

    They push you to make sales goals even on days when absolutely nobody is even in the store

    No opinion of CEO
  7.  

    The management is reasonable and supportive, creating a positive work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Dillard's part-time for less than a year

    Pros

    There is good communication and ease of relationship among all employees from the top down.

    Cons

    Quotas are difficult to meet, especially when you have no control of the number of customers who come in.

    Advice to ManagementAdvice

    Make quotas more achievable.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Could be worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Selling Specialist  in  Louisville, KY (US)
    Former Employee - Selling Specialist in Louisville, KY (US)

    I worked at Dillard's full-time for more than 3 years

    Pros

    Great pay. With the right area manager, there's plenty of freedom on the floor and with scheduling. Fairly exciting place to work if you consider yourself a self-starter who doesn't need much direction in tasks.

    Cons

    The current modified commission system is antiquated at best. Tasks like markdowns and shipment aren't scheduled well, so there are weeks where you feel like you're constantly playing catch-up followed by weeks where you have literally nothing to do. Coaching from above is almost non-existent. There's very little upward mobility as I was told that they rarely promote associates to area managers, and even then it's only if you're a shoe department specialist.

    Advice to ManagementAdvice

    You need area managers who are more hands-on and who are good cheerleaders and coaches. Fix the sales-per-hour system so that you reward the hard workers and not just the best sales people, as the two rarely are the same person.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Retail.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  South Houston, TX (US)
    Current Employee - Sales Associate in South Houston, TX (US)

    I have been working at Dillard's part-time for less than a year

    Pros

    Big name to work for.

    Cons

    Big challenge to make the numbers.

    Advice to ManagementAdvice

    Where is TLC.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    No appreciation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Scottsdale, AZ (US)
    Current Employee - Anonymous Employee in Scottsdale, AZ (US)

    I have been working at Dillard's full-time for more than a year

    Pros

    I liked the job that I did; they gave me the tools to excel at selling top end brands and newest/trendiest footwear. The pay was decent and I was able to work full time, even with a school schedule. My boss was very accommodating. I was allowed to use my special skills in customer service to keep customers happy and keep them coming back to me.I was able to work alone and had the ability to move things around and be creative if I wanted.

    Cons

    Whenever I moved things around, my boss never told me that I had done a good job. Sometimes, she moved them back to the way they were. There is no solid appreciation to those that do grunt work and display new stock. There are too many lazy people that work there that don't have the proper training to do a good job, but are just there to sell and make money for themselves and the company. The top sales people didn't have to do much and there was no discipline. Other employees were rude and pushy, but nothing was done when complaints were made.

    Advice to ManagementAdvice

    Show some appreciation to full-time employees, enforce equal rules. My boss was very good at her job, but very lenient and I suspect that's because she didn't have back up from upper management. Our store is very corrupt and caters to the employees that bring them money, not keep their customers coming back. If small things were changed, like discipline, they would have more business and their employees would stay longer. When Bill Dillard, Sr., was in charge, there was no SPH and Dillard's was a lot more lucrative and friendly.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    This is a decent job for the pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Specialist  in  Fort Myers, FL (US)
    Current Employee - Sales Specialist in Fort Myers, FL (US)

    I have been working at Dillard's full-time for more than 3 years

    Pros

    Easy work with avgerage pay, pay increases based on sales performance, flexible schedule.

    Cons

    Standing for long periods of time, rediculous sales goals, having to work weekends and holidays.

    Recommends
    Positive Outlook
    Disapproves of CEO

Worked for Dillard's? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.