Department for Work And Pensions

  www.dwp.gov.uk
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Department for Work And Pensions Reviews

Updated Jul 10, 2014
All Employees Current Employees Only

3.1 33 reviews

64% Approve of the CEO

Department for Work And Pensions Permanent Secretary Robert Devereux

Robert Devereux

(11 ratings)

52% of employees recommend this company to a friend
33 Employee Reviews
Relevance Date Rating
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Good to work with DWP, with usual challenges and very little rewards, but helping general public is main motivation.

    Administrative Officer (Current Employee) Stockport, England (UK)

    ProsSatisfaction of helping general public. Security of job, Flexi hours with weekly structure of hours can help me organise my personal life around it.

    ConsVery little appreciation and next to nothing financial reward for the work we carry out on daily basis. Constant changes in the way we deliver the services and operate the system. Outdated IT systems and inefficient management .Biased process of selection for any higher management posts.

    Advice to Senior ManagementListen to real life experiences and use common sense when implementing any new policy/legislation or operating system. Always have good and working contingency plans ready before hand rather then preparing contingency plan once faced with the failure implementation, because failure of giving public service can prove very fatal to general public who are relying on our service for their daily needs.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great place to work

    Team Leader (Current Employee) Middlesbrough, England (UK)

    ProsThere are great benefits working there, decent pension scheme, annual leave allowance is excellent and flexible working hours are a god send

    ConsIt's a challenging job sometimes and staff have very high expectations on them to hit benchmarks constantly as well as maintaining accuracy.

    Advice to Senior ManagementBe more visible to staff

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Personal Advisor

    Personal Adviser (Current Employee) London, England (UK)

    ProsTime off, HR policies, team work

    ConsToo target led, inadequate staffing at front of house level

    Yes, I would recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    DWP is a great organisation to work for because they help and support staff to reach their true potential.

    Disability Employment Adviser (Current Employee) Brighton, England (UK)

    ProsI have worked for DWP for 33 years and I have greatly improved my Customer Service knowledge and skills. I have been given the opportunity to work on various teams and I really enjoy my current job as a Disability Employment Adviser. I was diagnosed with a LT health condition in 1990 & the DWP were very supportive and made reasonable adjustments to help me continue my employment.

    ConsThe reduction in staff numbers and certain managers not recognising staff suffering from stress/anxiety/depression

    Advice to Senior ManagementPlease revisit the ESA process as we feel let down by the PCA assessment (Atos Origin) and pay specially trained GPs to conduct the tests. Claimants with mental health and learning difficulties are being treated very badly at their PCA appointments as realistically they can't actively seek work without the Supported Employment Teams and they have a waiting list of over 12 months. I hope the Gov. puts more money into these teams and the local welfare advice organisations who are struggling to help claimants with their benefit claim forms....I hope that these services for vulnerable people will be improved!

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Worked a long time have only got a small pension to look forward to now

    Full Tme Administrative Public Facing (Former Employee) Nottingham, England (UK)

    Pros37hrs a week outside London. Paid holidays. Used to be helping people more than it is now.

    ConsVictim of creeping privatisation and political correctness. Fast change in practices. Over regulated. Uncertain future

    Advice to Senior ManagementBring back the old ideal of all senior management outstationed with the public for 2 weeks a year! You did it in the 70's why not now?

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Its a very progressive and learning environment to work in

    Office Administrative (Former Employee) London, England (UK)

    ProsIt feel good to work for the government and the work environment is full of opportunity to learn and grow. Job satisfaction level is high with all the perks.

    ConsThe only challenge which i see is sometime we get some potential violent customers which i see as a good opportunity to use the skills of customers service and handle that kind of customers

    Advice to Senior ManagementI believe we should have a dress code, which will enhance the working environment.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    A very mixed experience, but bop really not good.

    Senior A Executive A Officer (Former Employee) Sheffield, England (UK)

    ProsHR policies and the Departments commitment to family-friendly flexible working and the development opportunities of staff

    ConsPoor middle and senior management, lack of corporate direction, continuous change often for the worse, unaddressed bullying, racism and harassment culture

    Advice to Senior ManagementRecognise and utilise leaders and managers from within the business, understand how negative constant change is to the business, stop turning a blind eye to unacceptable management behaviour

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • Approves of CEO

     

    Working for Jobcentre Plus

    Crisis Loan Decision Maker (Former Employee) Bristol, England (UK)

    ProsWe received 2 weeks of solid training which was excellent and the pay is relatively good at around £21kpa. The company values are very fixed and absolute integrity is expected. It is very easy to change working hours to suit changes in personal circumstances if you have children and term-time only or school hour contracts are quite easy to switch to. It is also one of the few places where you can still obtain a career break of several years and expect to return to a job when you are done at the same pay as when you left. 25 days holiday a year is pretty average but employees also get bank holidays and privilege days such as the Queen's birthday and Christmas Eve as additional perks. You are also fully compensated for any travel and accommodation out of normal work. It is very useful to find out about things that may affect you in your personal life such as benefit systems and this is as close to a job for life as you can get these days. If the office closes they will find you an alternative place of work and new role. Transfers are quite hard to get if your job is short-staffed but if you are an excess member of staff you can easily transfer and applying for promotion is very straightforward.

    ConsIf you are used to working independently the DWP can be quite challenging. Every employee has their own small role which works as part of a larger system and you are not expected to step outside the limits of that role. Nor are you expected to know anything about any one else's role and strict procedures and rules are in place for every situation you could come across limiting autonomous working. If you like strict structure it is a very good place to work but if you want freedom to pass comment on the organisation the DWP is not the place to work. You are expected to wholeheartedly support the DWP in all they do and make no negative comments even in your personal life regarding their policies, social media is strictly controlled. Systems can be quite dated, especially ICT systems which often still work on old DOS-type screens and security is VERY strictly controlled. If you are looking for fast promotion the DWP can be a good place to work but only if you are willing to tip your hat to "the man"! It is very much an old boys club and if you don't conform to the ideas of management getting promoted is unlikely. If working face to face it can be challenging as many customers are in very stressful situations and may have already had conflicts with the Department which you represent.

    Advice to Senior ManagementPerhaps looking at methods of offering staff more autonomy in their job roles. Security of face to face staff is much improved since the change to jobcentre layouts and the places have much more relaxed atmospheres. I would recommend looking again at promotion methods and interviews to check they are unbiased and less open to abuse.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • Approves of CEO

     

    OK

    Administrative Assistant (Current Employee) Saint Austell, England (UK)

    ProsCompany does adhere to rules laid down by Government, probably because they are the government

    ConsAs an Admin assistant in the DWP, there are no promotions, they are trying to get rid of this role

    Advice to Senior ManagementDon't loose your AA cover, staff that are processing will have to do the work we do, this will take them away from their work

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Sinking ship

    Anonymous Employee (Current Employee)

    ProsAnnual leave entitlement and flexi time (where available)

    ConsPoor training. Nepitism is rife.

    No, I would not recommend this company to a friend

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