Dell

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Dell Reviews

Updated 26 August, 2014
Updated 26 August, 2014
3,651 Reviews

3.3
3,651 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dell Chairman and CEO Michael S. Dell
Michael S. Dell
2,256 Ratings

Review Highlights

Pros
  • work life balance; flexible work hours; empowered individual contributors (in 468 reviews)

  • They give you a very nice laptop and dock so you can work from home when needed (in 158 reviews)


Cons
  • Work-life balance can become a challenge; frequent reorganizations affect work quality (in 146 reviews)

  • The senior management reporting to Michael is very uneven with a couple of real bozos (in 75 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great work life balance and benefits, attrition rate is high

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive  in  Toronto, ON
    Current Employee - Account Executive in Toronto, ON

    I have been working at Dell full-time for more than 8 years

    Pros

    If you're an outside sales rep, you reap the benefits of being able to work from home and can schedule your own day.

    Cons

    If you work for sales on the inside, you have overbearing metrics like call stats, log in/log out, too many training sessions, useless middle management
    Attrition rate is high with going from public to private and cost cutting

    Advice to ManagementAdvice

    With the attrition rate so high, it's never been a better time to really hold on to your top talent or they will continue to join the competition and you will left with nothing else than Dell Sales Robots who can't add value nor handle their workload

    Recommends
  2.  

    Expereience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer  in  Vancouver, BC
    Former Employee - Software Developer in Vancouver, BC

    I worked at Dell as an intern for less than a year

    Pros

    high salaries, flexible schedules

    Cons

    very hard work, time commitment, strong dedication

    Advice to ManagementAdvice

    Be ready to take hard core works

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Nice people, awful management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Montreal, QC
    Former Employee - Anonymous Employee in Montreal, QC

    I worked at Dell full-time for less than a year

    Pros

    Most people are very nice, very good work life balance, and good compensation.

    Cons

    No career growth for employees. Very weird team management.

    Advice to ManagementAdvice

    The way managing people has to be changed. High management need to switch their mind from hardware company to software/service company.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    US Centric

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Marketing Manager
    Former Employee - Marketing Manager

    I worked at Dell full-time for more than 8 years

    Pros

    Dell encourages remote workers which helps with work/life balance

    Cons

    Very US centric culture does not take local nuances into consideration

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Good when I started, downhill after that.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales  in  Toronto, ON
    Former Employee - Sales in Toronto, ON

    I worked at Dell full-time for more than 3 years

    Pros

    Dell is into many lines of business, the Dell name helps to open doors, overall good technology.

    Cons

    If you are not part of the inner circle then expect to be let go at any time- no stability, difficult to move up in the company, work may not be challenging enough, pay is below market.

    Advice to ManagementAdvice

    Get to know your employees, focus on employee development, show some interest in your employees. Don't contact your employees only when you think something is wrong.

    Doesn't Recommend
    Negative Outlook
  7.  

    turmoil

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dell full-time for more than 5 years

    Pros

    founder owned company, good and growing brand

    Cons

    shortsight everywhere, no long term sticky strategy. changing every quarter or half. mid management is pressured to act in contradictory to the company's long term goal. focus on cutting cost but increasing value

    Advice to ManagementAdvice

    streamline the operation. don't get over ambitious on products and solutions. as long as stick to one direction (not the current one, sorry, it is suicidal now) and will wait like Michael Dell publicly said, the future is good.

    Recommends
    Negative Outlook
  8.  

    number centric

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dell full-time for more than 5 years

    Pros

    work life balance - if you choose to
    salary comparatively good to other companies marketing positions
    lots of resource to learn / grow

    Cons

    bureaucracy
    slow to adopt changes
    low morale, excess works after the lay off

    Advice to ManagementAdvice

    more attention on the contribution instead of politics

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Started off great, but slowly degraded.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Tech Support Agent, Linux SME  in  Ottawa, ON
    Former Employee - Senior Tech Support Agent, Linux SME in Ottawa, ON

    I worked at Dell full-time for more than a year

    Pros

    Training and people were great. Nice to have access to all the hardware to model customer problems!!

    Cons

    Made promises they didn't keep, and the local management was wacko...talked to other Dell employees on their intranet, and found out our site was the weirdest of the weird in their policies. They wouldn't allow people who wanted to work predominately weekends to work weekends, and forced *everyone* to work at least one weekend shift over the two week schedule, which screwed the people who had kids and family, and only wanted to work weekdays, and those who only wanted to work weekend for whatever reason.

    Advice to ManagementAdvice

    KEEP YOUR PROMISES! Don't pull out of a site after a couple of years and millions in tax breaks.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    OK large Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dell full-time for more than 8 years

    Pros

    Well known. Decent pay and excellent work Life Balance. Get in, get experience and get out. You can learn a lot and looks good on a resume but limited opportunity to move up.

    Cons

    Limited opportunity for career development.

    Advice to ManagementAdvice

    Pay more than lip service to long term employees. Proactively develop them.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great Work/Life Balance, but get ready for the speed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative  in  Toronto, ON
    Former Employee - Inside Sales Representative in Toronto, ON

    I worked at Dell full-time for more than 3 years

    Pros

    Excellent way to learn 'what not to do' in large organization.
    Dell technology roadmap and strategy is exciting.
    You can get paid very well if you are an excellent sales rep.

    Cons

    Your training will be self-instructed. If you do not know your stuff, you will drown.
    Employees that lack skills or qualifications seem to get promoted (hard work doesn't always pay off?)
    Talk time does not equate to more sales! Please embrace the social media communication age.
    Blocking career growth is absolute negative. It is happening and people are leaving.
    Frustrating processes, tools and sales policies

    Advice to ManagementAdvice

    There is a large divide between management and sales.
    You need to bridge this gap and listen to your sales teams.

    Recommends
    Positive Outlook

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