Dell
3.3 of 5 3,115 reviews
www.dell.com Round Rock, TX 5000+ Employees

Dell Reviews

Updated Apr 16, 2014
All Employees Current Employees Only

3.3 3,115 reviews

                             

70% Approve of the CEO

Dell Chairman and CEO Michael S. Dell

Michael S. Dell

(1,938 ratings)

59% of employees recommend this company to a friend
3,115 Employee Reviews
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Review Highlights

Pros:
  • "Work/life balance is amazing - remote/telecommute work is a huge part of the company culture"
    in 398 reviews
  • "That means I can sometimes attend kid's functions or work from home if needed"
    in 158 reviews
Cons:
  • "great work life balance with no hard driven ambitious people around"
    in 128 reviews
  • "If you are looking for a position, stick to a senior management position"
    in 70 reviews
  • Show more review highlights

Reviews

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Great work life balance and benefits, attrition rate is high

Account Executive (Current Employee)
Toronto, ON

I have been working at Dell full-time for more than 8 years

ProsIf you're an outside sales rep, you reap the benefits of being able to work from home and can schedule your own day.

ConsIf you work for sales on the inside, you have overbearing metrics like call stats, log in/log out, too many training sessions, useless middle management
Attrition rate is high with going from public to private and cost cutting

Advice to Senior ManagementWith the attrition rate so high, it's never been a better time to really hold on to your top talent or they will continue to join the competition and you will left with nothing else than Dell Sales Robots who can't add value nor handle their workload

Yes, I would recommend this company to a friend

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Good when I started, downhill after that.....

Sales (Former Employee)
Toronto, ON

I worked at Dell full-time for more than 3 years

ProsDell is into many lines of business, the Dell name helps to open doors, overall good technology.

ConsIf you are not part of the inner circle then expect to be let go at any time- no stability, difficult to move up in the company, work may not be challenging enough, pay is below market.

Advice to Senior ManagementGet to know your employees, focus on employee development, show some interest in your employees. Don't contact your employees only when you think something is wrong.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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number centric

Anonymous Employee (Current Employee)

I have been working at Dell full-time for more than 5 years

Proswork life balance - if you choose to
salary comparatively good to other companies marketing positions
lots of resource to learn / grow

Consbureaucracy
slow to adopt changes
low morale, excess works after the lay off

Advice to Senior Managementmore attention on the contribution instead of politics

No, I would not recommend this company to a friend

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turmoil

Anonymous Employee (Current Employee)

I have been working at Dell full-time for more than 5 years

Prosfounder owned company, good and growing brand

Consshortsight everywhere, no long term sticky strategy. changing every quarter or half. mid management is pressured to act in contradictory to the company's long term goal. focus on cutting cost but increasing value

Advice to Senior Managementstreamline the operation. don't get over ambitious on products and solutions. as long as stick to one direction (not the current one, sorry, it is suicidal now) and will wait like Michael Dell publicly said, the future is good.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Started off great, but slowly degraded.

Senior Tech Support Agent, Linux SME (Former Employee)
Ottawa, ON

I worked at Dell full-time for more than a year

ProsTraining and people were great. Nice to have access to all the hardware to model customer problems!!

ConsMade promises they didn't keep, and the local management was wacko...talked to other Dell employees on their intranet, and found out our site was the weirdest of the weird in their policies. They wouldn't allow people who wanted to work predominately weekends to work weekends, and forced *everyone* to work at least one weekend shift over the two week schedule, which screwed the people who had kids and family, and only wanted to work weekdays, and those who only wanted to work weekend for whatever reason.

Advice to Senior ManagementKEEP YOUR PROMISES! Don't pull out of a site after a couple of years and millions in tax breaks.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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OK large Company to Work For

Anonymous Employee (Current Employee)

I have been working at Dell full-time for more than 8 years

ProsWell known. Decent pay and excellent work Life Balance. Get in, get experience and get out. You can learn a lot and looks good on a resume but limited opportunity to move up.

ConsLimited opportunity for career development.

Advice to Senior ManagementPay more than lip service to long term employees. Proactively develop them.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great Work/Life Balance, but get ready for the speed.

Inside Sales Representative (Former Employee)
Toronto, ON

I worked at Dell full-time for more than 3 years

ProsExcellent way to learn 'what not to do' in large organization.
Dell technology roadmap and strategy is exciting.
You can get paid very well if you are an excellent sales rep.

ConsYour training will be self-instructed. If you do not know your stuff, you will drown.
Employees that lack skills or qualifications seem to get promoted (hard work doesn't always pay off?)
Talk time does not equate to more sales! Please embrace the social media communication age.
Blocking career growth is absolute negative. It is happening and people are leaving.
Frustrating processes, tools and sales policies

Advice to Senior ManagementThere is a large divide between management and sales.
You need to bridge this gap and listen to your sales teams.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Worked for the Toronto office for 5 years.

Inside Sales (Former Employee)
Toronto, ON

I worked at Dell full-time for more than 5 years

ProsOverall good culture, typically high young and employees tend to stay a lengthy amount of time.

ConsHighly process oriented not able to change quickly hence making your job more cumbersome.

Advice to Senior ManagementMost middle to senior management were promoted from within so the message and communication is a direct trickle down effect from the SVP and Directors you report to. Learn to take and accept ideas as well as criticism when processes and current tactics are no longer working

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Fun until we were sold out for cheaper labour

Anonymous Employee (Former Employee)

I worked at Dell full-time

ProsGreat team environment, great technology. Good salary for high end technical support. Lots of ability to move up. Good career options. Management was open to new idea's and less about a cookie cutter approach

ConsSold out to out sourcing. It was a poor decision to farm out it's high end technical support. Already the customers were complaining about out sourced technical support from outside the US, they went and sent off their upper tech support to another off shore company.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Not a great place to work

Senior Marketing Manager (Current Employee)

I have been working at Dell full-time for more than a year

ProsBig company, opportunities great if you are a B player

ConsCelebrates the B employees. Way too much bureaucracy and there are way too many decision makers. The direction is to BEAT HP and there is no direction or plan on how to do that. Just get up in the morning and look in the mirror and tell yourself to do it. Goofy.
I hear Canadian benefits are terrible.

Advice to Senior ManagementLet people do their jobs and get out of the way

No, I would not recommend this company to a friend

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