Dealertrack Technologies

  www.dealertrack.com
  www.dealertrack.com

Dealertrack Technologies Reviews

Updated 13 December, 2014
Updated 13 December, 2014
95 Reviews
2.6
95 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dealertrack Technologies Chairman, President, and CEO Mark F. O'Neil
Mark F. O'Neil
69 Ratings

Review Highlights

Pros
  • management really seems to care about work life balance and attempts to listen to it's employees (in 7 reviews)

  • Remote opportunities, growing company, good benefits (in 6 reviews)


Cons
  • Senior management is micro managerial and often de motivational (in 7 reviews)

  • Overall Benefits below average compared to other companies of similar size in the Greater New York Area (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    One of the best companies to work for on Long Island

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Lake Success, NY (US)
    Current Employee - Anonymous Employee in Lake Success, NY (US)

    I have been working at Dealertrack Technologies full-time (more than 3 years)

    Pros

    Management is understanding of work/life balance.
    Benefits are better then most companies I have worked for.
    Management lets their staff get there work done with little opposition or micro-management.

    Cons

    Office Space needs to be revamped (2 years till new building)
    Some staff and management suffer from over analysis.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Good company if you are not in IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Dallas, TX (US)
    Former Employee - Software Engineer in Dallas, TX (US)

    I worked at Dealertrack Technologies full-time

    Pros

    Good benefits. Relaxed, casual atmosphere. Great coworkers. Pretty flexible with hours. If your field is not technologically based I would recommend Dealertrack.

    Cons

    Dealertrack is not a technology company. They acquire technology companies. Technological decisions are made by management and not by the engineers. Bad practices/solutions will be decided on by management and will be implemented by technology, Not a fun place if you like being creative or designing the best solutions.

    Advice to ManagementAdvice

    Leave the engineering to the engineers.

    Approves of CEO
  3. 2 people found this helpful  

    Extremely HORRIBLE! This is a "good old boy club" at the TOP! There are some original employees that RULE the business.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Lake Success, NY (US)
    Former Employee - Anonymous Employee in Lake Success, NY (US)

    I worked at Dealertrack Technologies full-time

    Pros

    DealerTrack has attracted some extremely good employees - They've also LOST a significant amount of these GOOD employees, due to the "work horse" style and burn out factor... This is the worst company to work for.

    Cons

    Senior Leadership - HORRIBLE!
    "DO AS I SAY, NOT AS I DO" mentality
    They will dismiss you at the snap of a finger --- Longevity (or a career) is NOT like to happen!
    Some SENIOR leaders are bow to the demands of other "LEADERS" because they too are fearful of losing their status.

    Advice to ManagementAdvice

    Change your leadership

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    much potential falls very short...hugely missed opportunity to be a great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate in Lake Success, NY (US)
    Former Employee - Corporate in Lake Success, NY (US)

    I worked at Dealertrack Technologies full-time (more than 8 years)

    Pros

    some work flexibility, good compensation

    Cons

    management very disconnected from staff. Appears many in management can't or don't understand the technology and/or what it takes to build it and attempt to have the bean counters manage it. They have missed the point entirely and seem to quantify their attempts at communication rather than actually communicate and listen and respond meaningfully. Not sure upper management has really been in the rank and file. Also, Terrible on-boarding of new or acquired personnel.

    Advice to ManagementAdvice

    do a role swap. make the attempt to understand both sides of the equation. It will be a true eye opener...that is if they really want to see. also try adding some cultural diversity at the C and sub C level.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    A job not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Sales Manager
    Current Employee - District Sales Manager

    I have been working at Dealertrack Technologies full-time (more than 3 years)

    Pros

    Dealertrack has cash and they are buying a number of companies. DT has had spotty success in making these acquisitions successful; however, the overall vision is sound.

    Cons

    *If you accept a position with DT be ready to embrace change or you will have a tough time. *DT recently began to focus on acquiring individuals from other companies which has left little room for upward movement.
    *Senior management is micro managerial and often de motivational. My advice here is to accept it and move on.
    *DT has struggled with the service aspect of the business and today service is a primary focus of the sales team.
    *DT roughly doubled their sales presence in the field with 2014. Their will be significant attrition due in part to the sheer numbers of new employees and the changing role of sales to sales/service.

    Advice to ManagementAdvice

    A CEO surrounds himself with a team of individuals who become a direct reflection of the CEO. If a CEO truly wants to understand their business they should seek to do that outside the scope of the filter of their direct reports.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Support Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Support Agent in Remote, OR (US)
    Current Employee - Client Support Agent in Remote, OR (US)

    I have been working at Dealertrack Technologies full-time (more than 3 years)

    Pros

    Remote opportunities, growing company, good benefits

    Cons

    Pay is a little low.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Fast-growing company with great benefits, grueling work schedule, no work/life balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Installer in South Jordan, UT (US)
    Current Employee - Field Installer in South Jordan, UT (US)

    I have been working at Dealertrack Technologies full-time (less than an year)

    Pros

    Rapid promotions, but considering the unpaid overtime, you are actually taking a pay cut to move to a lead position. Excellent 401k plan and employer contribution %, but contribution is limited to 40 hrs/week (you regularly work 60+ hrs/week). Excellent health/benefits plan that is almost impossible to use due to the demanding work schedule.
    Well organized and flexible travel dept. Frequent schools/training - unfortunately often inadequate/ineffective for real-world application. Strong bonus based on company performance (not individual contribution). Public recognition of top performers but no money to go with it.

    Cons

    Mediocre pay and small increases. Untenable work hours/expectation (consistently 60+/week). No respect for your personal time (you are expected to respond even when off duty), or needs (Dr/DDS appt, sick time, family, community service/volunteer work. etc). The company touts work/life balance but runs you 60+ hours a week, every week; Sunday travel nearly every week, usually returning home late Friday eve, you may get 36 hours at home before the next trip. The company has no concern for your health/stress or personal life/obligations/goals. Huge discrepancy between the treatment of home office personnel and field personnel. Overtime is paid at 1/2 time (not 1.5x) and you are expected to participate in after-hours webinars, meetings, and self-training without pay.

    Advice to ManagementAdvice

    Respect your people as human beings (just like you). They have lives outside of Dealertrack

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Team is amazing, Company Vision is Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Performance Engineer in Lake Success, NY (US)
    Current Employee - Senior Performance Engineer in Lake Success, NY (US)

    I have been working at Dealertrack Technologies full-time (more than an year)

    Pros

    Flexible and Understandable team, Self-Responsible so low stress, Better Benefits than most others.

    Cons

    Non-Technical Managers Managing, Being Partial, not enough top down communication.

    Advice to ManagementAdvice

    Agile completely wrongly practiced, please make sure enough space and time is given to all types of employees to perform their individual contribution, NOT just developers.

    Recommends
    Negative Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Exciting & Progressive Technology Company Ready To Take On The World

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - OUTSIDE SALES
    Current Employee - OUTSIDE SALES

    I have been working at Dealertrack Technologies full-time (less than an year)

    Pros

    A fantastic, ever-changing work environment where the brain power of the people is recognized as our greatest asset. Expansion and growth presents nearly unlimited opportunities to those willing to work for it.

    Cons

    A fantastic, ever-changing work environment which is not the place for anyone who does not embrace change while remaining cognizant of the challenges inherent in a fast moving technology company.

    Advice to ManagementAdvice

    Constantly seek improvement in yourselves and your ability to manage others through motivating and supporting your team. Some are better than others so keep the best and cull the rest.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 3 people found this helpful  

    They don't care about team members even though they say they do. Execs are the only ones paid well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cannot Disclose in Lake Success, NY (US)
    Current Employee - Cannot Disclose in Lake Success, NY (US)

    I have been working at Dealertrack Technologies full-time (more than 5 years)

    Pros

    Coworkers, friendly, balance, team work, fun

    Cons

    Very Low pay. Management is aware that we are under paid and do nothing, or say that it's out of their hands...but they're cashing out.

    Advice to ManagementAdvice

    You will continue to lose your best people because you don't pay market rate.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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