DISH
2.5 of 5 1,468 reviews
www.dishnetwork.com Denver, CO 5000+ Employees

DISH Reviews

Updated Apr 16, 2014
All Employees Current Employees Only

2.5 1,468 reviews

                             

50% Approve of the CEO

DISH Director, President and CEO Joseph Clayton

Joseph Clayton

(925 ratings)

36% of employees recommend this company to a friend
1,468 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Pay is good: a lot of sales reps are doing very well in Roseland"
    in 63 reviews
  • "Other pros include living in Denver and a good work/life balance (I work 830 - 6pm usually)"
    in 29 reviews
Cons:
  • "Unless your friends with upper management, you have no chance of advancement"
    in 92 reviews
  • "As far as the work life balance they change schedules dissolve schedules for all types of reasons"
    in 34 reviews
  • Show more review highlights

Reviews

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1 person found this helpful  

Steady job, good pay, long hours

Installer (Current Employee)
Denver, CO (US)

I have been working at DISH for more than 3 years

ProsAfter going through training, this job is pretty steady. Unless you really mess up, you'll slowly be promoted and get the occassional raises. The place most people mess up is on their metrics. Stick with rules, keep an eye on your metrics, and that's pretty much it. Besides picking up the van and dropping it off, the rest of you day will be driving or at a customer's doing installation / service work. Most techs don't mind spending the majority of their day alone. 4 day work week is great and so is the free TV.

ConsBe prepared for long days of physical labor. Most shifts are 12-13 hours and occasionally 14-15.
Sometimes customers can be difficult to deal with and occasionally you end up seeing some crazy things inside the subscriber's house! I can't believe people don't cleanup before having a service person come over!?

Advice to Senior ManagementLet techs take trucks home. It will save us a little time, but a lot of energy!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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All around great job

Inside Sales Associate (Current Employee)
Denver, CO (US)

I have been working at DISH full-time for more than 5 years

ProsI've been working at Dish in sales now for 5 years in the Riverfront call center. Though I've always liked my job, it's improved drastically over the last few years:
- more metric based evaluations
- commissions structures are more favorable to sales reps
- health insurance plans are better
- removed some paper pushers from the bottom of management

The best thing about this job is that the income depends soley on myself. If I do sales well, then I make a good income. I like this self-reliance and and self-driven approach to a job. It's been a great fit for me. Other perks include working with a great team and free programming.

ConsSales at Dish have to be honest, because they'll penalize you (and eventually fire you) if your new ads churn. You have to sell to subscribers who won't disconnect. The products and packages of Dish can be complex and a sales rep has to know them by heart.

Advice to Senior ManagementSimplify product offering and packages. This will make it easier to sell and will reduce customer service calls as well.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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great experience working at Dish

Call Center Supervisor (Former Employee)

I worked at DISH full-time for more than a year

ProsI worked for Dish for 2 years and it was really a good experience for me. The work environment was pleasant and my coworkers were friendly and helpful. This was my first job in a call-center, but the training was thorough and initially a supervisor frequently checked up on me. I guess it depends on the trainer, but I found that our classroom training was actually pretty complete. The first call I answered was still a little bit nerve-racking, but soon I got over it.

I've found that management (managers, coaches, supervisors, and trainers) treat us with respect and as responsible adults. Even as a call-center newbie, I was promoted after 12 months and think that this experience helped me get a management position in a call-center (where I work today)

ConsThere's a high employee turnover. I think that's largely because HR doesn't clearly set expectations for what it's like in the call-center. But it affects all of us in the call-center because we're constantly having to train new people. The health care options are pretty bad and I ended up just opting out of it.

Advice to Senior ManagementTry to retain employees longer. It's costs the company a lot of time and money to train so many people.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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great technology, strong team

Front End Developer (Current Employee)
New York, NY (US)

I have been working at DISH full-time for more than 3 years

ProsWork on the newest platforms and with the best equipment
Build best in class video applications for mobile, tablet, desktop, and TV
Learn from coworkers who were industry pioneers with Move Networks and Sling Media
Occasional travel to California or Utah
Upper management seems to have a longterm vision for growing the company
Good work life balance: people in our office arrive around 10am and leave by 7pm
Office is in West Soho and near the subway. Coworkers live in Manhattan, Brooklyn, and NJ
Pay is good though promotions are slow

ConsBeing away from the corporate HQ certainly takes its toll in terms of efficiency and communication. Sometimes our office can feel isolated from the rest of Dish

Advice to Senior ManagementThe NYC office has a lot of talent, but internal communication needs to be improved so that we are working better with the HQ.

Yes, I would recommend this company to a friend

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fun place to work

Graphic Designer (Current Employee)
Denver, CO (US)

I have been working at DISH full-time for more than 3 years

ProsGreat co-workers led by strong management. There's a real positive momentum right now because our products are winning awards and selling well. Plus, Charlie Ergen has a strategy to take us out of the mature pay TV market and into the wireless market.

My coworkers get on well and we sometimes do events together. Even as a designer, I sometimes get invited to events put on by the programmers like HBO or Starz.

All-in-all: this has been a great job.

ConsSometimes there's a culture class between old-school pay television people and more forward thinking team members who focus on tech, apps, and OTT. But I guess that's normal since most of our money comes from pay television still.

Advice to Senior ManagementHire more people who are "Digital Natives"

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Grass is always greener

Customer Service (Former Employee)

I worked at DISH full-time for more than 3 years

ProsAfter looking for a new job for the last few months, my perspective of Dish has changed:
- Professional work environment
- Management always treated me well and with respect
- Over time was mandatory (but it's better than no OT, right?)
- Pay was competitive

ConsThe reason I quit was because of the vacation time. My in-laws offered to let us stay at their place in Florida for 2 months. I asked off, and Dish said no. You usually only get 2 weeks of PTO a year after working there for at least 12 or 18 months.

Advice to Senior ManagementHire me back?

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Call center in Flushing

Anonymous Employee (Current Employee)
Flushing, NY (US)

I have been working at DISH full-time for more than a year

ProsI work in the South-Asian group at the call-center in Flushing. My favourite part of this job are my coworkers. The team here is close and fun. We often go to lunch and have dinner for coworkers' birthdays.

Despite being such an international city, New York City doesn't offer a lot of jobs that pay multi-lingual people well. Since I started working at Dish, I feel like my language abilities are valued by my employer. It's great! In addition to taking calls, I also help out with translating scripts and other materials. The culture is very diverse and international in our office. Training is paid.

Day-to-day work is interesting because no 2 customers are the same. It's generally pretty easy to know if you're performing well because of the metrics that are used to benchmark and compare employees.

My family is now insured and enjoys watching free Dish with all the channels in the south asian packs.

ConsLong hours can be a drain if you're on the phone all day. On the other hand, the hours go every slower when there aren't any calls
Supervisors can micromanage especially if your metrics aren't very good.

Advice to Senior ManagementRemove some of the lower levels of management. I don't see them contributing much and in some cases they just add bureaucracy

Yes, I would recommend this company to a friend

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The Times, they are a'Changing

Front Line Agent/Field Support/TE41 (Current Employee)
Alvin, TX (US)

I have been working at DISH full-time for more than 5 years

ProsThis is my 2nd review: The 1st one was before the axe dropped on upper management. Things in the Alvin CSC were strained, oppressive, nerve racking, loud, micro-managed.

Since we've gotten all new managers, life here has gotten much better. New management has a lot better attitude towards their agents. Open doors, smiling faces, great personalities. Lots of creative incentives.

It was good to see Joe make an appearance. He has a great sense of humor, some really good ideas where this company is and should be heading.

I have no complaints about my schedule. We finally got our Saturdays back! Merlin is true to his word.

Consit's still a juggle to keep your numbers up to get a bonus payout. It's do-able, but you can't count on customers following simple tasks or even understand the survey and how to grade the call.

SALES: I understand bottom line, I really do, but come on now, Loyalty is bleeding us dry. And we, the Frontline, have to make up for the excessive credits applied to questionable accounts. (one customers bill was only $4.99 per month, 3*, she pays less then me, and I get the AEP FREE!!)

Hourly pay could/should be better. I understand starting pay, but someone, such as myself with years of experience and doing well, should not be given a few cents annual PA raise. With attaining the PAW award, most valued employee of the month, QA record holder, P4P 6 months (or more) in a row, back to back to back 5's in C-Sat, only to be given a slight increase....

Advice to Senior ManagementKeep up the Good Work!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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not so bad

Installer (Current Employee)
Denver, CO (US)

I have been working at DISH full-time for more than 5 years

ProsDish gets a bad rap, but today it's not so bad. Good and honest coworkers, steady paycheck, paid training, all your equipment is provided, a lot of OT, performance based bonuses, promotions are available.

ConsShifts start early in the morning as a tech. Usually at the shop by 7am or 730am and don't get off till almost 6pm.

Advice to Senior ManagementOffer better health plans. A lot of employees have families and frankly the current plans are some of the worst I've heard about.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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it has been nice and but little stagnant

Traffic Coordinator (Current Employee)
Englewood, CO (US)

I have been working at DISH full-time for more than a year

Prosthe managers are awesome and the team is great

Consraises are a joke

Advice to Senior Managementplease consider a good raise to keep the good employees

No, I would not recommend this company to a friend

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