Convergys Reviews

Updated 28 August, 2014
Updated 28 August, 2014
1,316 Reviews

2.9
1,316 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
275 Ratings

Review Highlights

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work (in 83 reviews)

  • Great training job to work in a high busy work environment (in 51 reviews)


Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area (in 65 reviews)

  • There is no work life balance, since schedule is often very incosistant (in 19 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Constant change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys

    Pros

    Great experience because you can learn a lot.

    Cons

    Terrible pay and constant changes to company structure and policies.

    Advice to ManagementAdvice

    Give changes a chance to work before making even more changes! Appreciate your good people more.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    You're a number, not a person

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent  in  Ottawa, ON
    Former Employee - Technical Support Agent in Ottawa, ON

    I worked at Convergys full-time for more than 5 years

    Pros

    Convergys offered a full time job and a pay cheque.

    Cons

    Employees are treated like numbers, not people. Scheduling considerations were based entirely on business needs with no real attempt made to create a good work / life balance for employees. The attitude from management was "take it or leave it" and the result was very high employee attrition. The pay was also sub standard and agents were moved around between team leads / supervisors frequently. There was no focus on building relationships with their employees or training and development. Convergys only cares about having butts in the seats to answer phone calls.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Been very trying over the years but have not been able to find other work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Evaluator  in  London, ON
    Current Employee - Quality Evaluator in London, ON

    I have been working at Convergys full-time for more than 5 years

    Pros

    Very friendly co-workers, inviting atmosphere. There is some recognition for a job well done from immediate managers. Very thorough training and are willing to give second chances.

    Cons

    No recognition for support departments, such as trainging and quality, no bonuses either. Pay is at the bottom of the scale for jobs being done, even with years of service. Hard to go to upper management about these issues as there is a fear of being fired. I have seen them just look for reasons to fire people just because they disliked them.

    Advice to ManagementAdvice

    There needs to be more recognition and incentives to support departments. They are apart of the company as well and help with the growth of the business, not just the on phone agents.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    International customer service call center (outsourcing)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader  in  Ottawa, ON
    Former Employee - Team Leader in Ottawa, ON

    I worked at Convergys full-time for more than 5 years

    Pros

    Good new employee training program, good benefits. Convergys had helped many new grads to start their careers in Ottawa, On

    Cons

    Very strict call center rules and metrics; many agent did not feel that company treats their employees right. Convergys finally decided to close their business in Ottawa back in 2010 and moved operations to other countries outside of NA.

    Doesn't Recommend
    Disapproves of CEO
  6.  

    Convergys is terrible company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telephone Service Agent  in  St. John's, NL
    Former Employee - Telephone Service Agent in St. John's, NL

    I worked at Convergys full-time for more than 5 years

    Pros

    I met some great people, the work is easy

    Cons

    They encouraged me to lie to customers to get sales, promotions werent based on merit, but on who had out of work relationships with the boss. Unsanitary working conditions. HIgh stress, too much pressure to make sales, at the expense of thei clients and at expense of agents. benefits of teh job have been steadily decreasing. Only pays minimum wage. Employees dont feel valued. Working at Convergys these days is considered by most to be a joke, lower on the scale then working for McDonalds. I miss the days when intelligence, integirty and skills were valued assets.

    Advice to ManagementAdvice

    Start showing employees you care, monitor chats for harassment, and inapropriate behaviour by supervisors. Ease up on the sales pressure, thats the biggest reason you are one of the most hated employers around here. Review the upper management of your centres for corruption on a regular basis. Your company USED to be a place of pride, its a shame you let it go.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Call Centre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Ottawa, ON
    Former Employee - Customer Service Representative in Ottawa, ON

    I worked at Convergys full-time for more than a year

    Pros

    ok pay and flexible hours

    Cons

    Typical call centre with few breaks or perks

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    It's a paycheque - but that's about it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Account Executive  in  St. John's, NL
    Current Employee - Customer Account Executive in St. John's, NL

    I have been working at Convergys full-time for more than a year

    Pros

    It's a regular paycheque if you find yourself suddenly laid off or otherwise out of work. They're usually always hiring.

    Cons

    They're usually always hiring because of the staggeringly high turnover rate, primarily due to poor pay, poor hours, poor management, and complete lack of opportunities for advancement, despite promises.

    Advice to ManagementAdvice

    Quit.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    csr

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys full-time for more than 3 years

    Pros

    very good company value and management

    Cons

    It is a low pay job

    Recommends
    No opinion of CEO
  10.  

    Good first time experience in the call-center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TSR  in  Kamloops, BC
    Former Employee - TSR in Kamloops, BC

    I worked at Convergys full-time

    Pros

    Good company to work for and get experience working in a call-center environment. Solid training and great for a first time role in a call-center.

    Cons

    Building was a bit dated and drafty. Limited opportunities locally. Business focus moving to other locations.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    If you're a University Grad, you can do better than this!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Trusted Advisor  in  Welland, ON
    Former Employee - Trusted Advisor in Welland, ON

    I worked at Convergys full-time for less than a year

    Pros

    Pay, Shift and holiday bonuses, training, peers,

    Cons

    Software and systems are too slow, you need to come in 10-15 minutes earlier so you can start on time
    Calls keep coming in so no time to breathe;
    Constant criticism on your calls when being evaluated;
    If you're having a bad day things just get messy;
    Hours are bad, if you're just starting out
    If you're a university grad you can go do better than this!

    Advice to ManagementAdvice

    Some of the managers are just too good and some are just the opposite

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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