Convergys

  www.convergys.com
  www.convergys.com

Convergys Reviews

Updated 18 December, 2014
Updated 18 December, 2014
1,492 Reviews
2.8
1,492 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
340 Ratings

Review Highlights

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work (in 89 reviews)

  • Fairly consistent work environment, good exposure to a unique industry (in 59 reviews)


Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area (in 75 reviews)

  • Poor work life Balance, they expect work to be your life with not much time for anything else (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Convergys in Edmonton, 2005

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Agent in Edmonton, AB
    Current Employee - Call Center Agent in Edmonton, AB

    I have been working at Convergys full-time (more than an year)

    Pros

    Respect Culture, Team work, good parking location,

    Cons

    Very low pay. Have cap or top wages limit up to $15, so a lot of agents quit the company

    Recommends
    No opinion of CEO
  2.  

    technical support profession

    Current Employee - Technical Support Profession in Abbotsford, BC
    Current Employee - Technical Support Profession in Abbotsford, BC

    I have been working at Convergys full-time (less than an year)

    Pros

    Nice people, good entry lever job for persons graduated other than computer science.

    Cons

    low payment. work shift changed, little chance for promotion

    Advice to ManagementAdvice

    don't ask for so many requirement of job since pay is not decent enough for people devoting in.

    Doesn't Recommend
  3.  

    Good First Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSR-Senior in Chilliwack, BC
    Current Employee - CSR-Senior in Chilliwack, BC

    I have been working at Convergys full-time (more than an year)

    Pros

    Friendly management team
    low stress on body
    lots of internal promoting
    Teaches responsible work habits

    Cons

    Under a constant microscope/micro managed schedule
    Your value is based on numbers
    Low wages
    You always feel like your about to get fired

    Advice to ManagementAdvice

    Allow more individuality and freedom in the work place. Having your policies based on the idea that everyone has ill intentions creates a bad relationship with your employees.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    You're a number, not a person

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent in Ottawa, ON
    Former Employee - Technical Support Agent in Ottawa, ON

    I worked at Convergys full-time (more than 5 years)

    Pros

    Convergys offered a full time job and a pay cheque.

    Cons

    Employees are treated like numbers, not people. Scheduling considerations were based entirely on business needs with no real attempt made to create a good work / life balance for employees. The attitude from management was "take it or leave it" and the result was very high employee attrition. The pay was also sub standard and agents were moved around between team leads / supervisors frequently. There was no focus on building relationships with their employees or training and development. Convergys only cares about having butts in the seats to answer phone calls.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Been very trying over the years but have not been able to find other work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Evaluator in London, ON
    Current Employee - Quality Evaluator in London, ON

    I have been working at Convergys full-time (more than 5 years)

    Pros

    Very friendly co-workers, inviting atmosphere. There is some recognition for a job well done from immediate managers. Very thorough training and are willing to give second chances.

    Cons

    No recognition for support departments, such as trainging and quality, no bonuses either. Pay is at the bottom of the scale for jobs being done, even with years of service. Hard to go to upper management about these issues as there is a fear of being fired. I have seen them just look for reasons to fire people just because they disliked them.

    Advice to ManagementAdvice

    There needs to be more recognition and incentives to support departments. They are apart of the company as well and help with the growth of the business, not just the on phone agents.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Constant change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys

    Pros

    Great experience because you can learn a lot.

    Cons

    Terrible pay and constant changes to company structure and policies.

    Advice to ManagementAdvice

    Give changes a chance to work before making even more changes! Appreciate your good people more.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    International customer service call center (outsourcing)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Ottawa, ON
    Former Employee - Team Leader in Ottawa, ON

    I worked at Convergys full-time (more than 5 years)

    Pros

    Good new employee training program, good benefits. Convergys had helped many new grads to start their careers in Ottawa, On

    Cons

    Very strict call center rules and metrics; many agent did not feel that company treats their employees right. Convergys finally decided to close their business in Ottawa back in 2010 and moved operations to other countries outside of NA.

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Convergys is terrible company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telephone Service Agent in St. John's, NL
    Former Employee - Telephone Service Agent in St. John's, NL

    I worked at Convergys full-time (more than 5 years)

    Pros

    I met some great people, the work is easy

    Cons

    They encouraged me to lie to customers to get sales, promotions werent based on merit, but on who had out of work relationships with the boss. Unsanitary working conditions. HIgh stress, too much pressure to make sales, at the expense of thei clients and at expense of agents. benefits of teh job have been steadily decreasing. Only pays minimum wage. Employees dont feel valued. Working at Convergys these days is considered by most to be a joke, lower on the scale then working for McDonalds. I miss the days when intelligence, integirty and skills were valued assets.

    Advice to ManagementAdvice

    Start showing employees you care, monitor chats for harassment, and inapropriate behaviour by supervisors. Ease up on the sales pressure, thats the biggest reason you are one of the most hated employers around here. Review the upper management of your centres for corruption on a regular basis. Your company USED to be a place of pride, its a shame you let it go.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Call Centre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Ottawa, ON
    Former Employee - Customer Service Representative in Ottawa, ON

    I worked at Convergys full-time (more than an year)

    Pros

    ok pay and flexible hours

    Cons

    Typical call centre with few breaks or perks

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    It's a paycheque - but that's about it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Account Executive in St. John's, NL
    Current Employee - Customer Account Executive in St. John's, NL

    I have been working at Convergys full-time (more than an year)

    Pros

    It's a regular paycheque if you find yourself suddenly laid off or otherwise out of work. They're usually always hiring.

    Cons

    They're usually always hiring because of the staggeringly high turnover rate, primarily due to poor pay, poor hours, poor management, and complete lack of opportunities for advancement, despite promises.

    Advice to ManagementAdvice

    Quit.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

Work at Convergys? Share Your Experiences

Convergys

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.