Convergys Reviews

Former Employee – worked at Convergys full-time

Pros – Good company to work for and get experience working in a call-center environment. Solid training and great for a first time role in a call-center.

Cons – Building was a bit dated and drafty. Limited opportunities locally. Business focus moving to other locations.

Yes, I would recommend this company to a friend

Former Employee – worked at Convergys full-time for less than a year

Pros – Pay, Shift and holiday bonuses, training, peers,

Cons – Software and systems are too slow, you need to come in 10-15 minutes earlier so you can start on time
Calls keep coming in so no time to breathe;
Constant criticism on your calls when being evaluated;
If you're having a bad day things just get messy;
Hours are bad, if you're just starting out
If you're a university grad you can go do better than this!

Advice to Senior Management – Some of the managers are just too good and some are just the opposite

No, I would not recommend this company to a friend

Current Employee – been working at Convergys full-time for less than a year

Pros – - paid training
- individual training for each of Convergy's clients (AT&T, Blackberry, etc)
- diverse employees
- tuition coverage
- fairly solid benefits (health insurance, etc)
- internal growth opportunities and overseas transfers available

Cons – - low hourly wage, relatively speaking
- strict work policies and inefficient work performance measures
- poor lower management, with little Human Resources skills

Yes, I would recommend this company to a friend

Former Employee – worked at Convergys full-time for more than 3 years

Pros – Everyone acts as being in a good mood whether they are or aren't. The company does sometimes upgrade computers and replace chairs which is good for the employee's.
They also give a lot of training to help reps be knowledgeable
Clean environment
Good benefits package after 3 months

Cons – Poor Management
Even when claiming they are implementing coaching to point out good things, they never do it and if you are ever called up, you know you are in trouble because its always for criticism, or to be written up for something.
Bonuses are getting smaller and smaller, and harder and harder to earn.

Advice to Senior Management – The biggest thing is simply,, make a little time to give positive coaching rather than constant criticism, it kills morale and enthusiasm.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Convergys full-time for more than a year

Pros – A full-time paycheque and the ability to work from home (a mixed blessing).

Cons – Atmosphere that treats professional adults as if they were elementary school students.

Advice to Senior Management – Fix it or resign.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Convergys full-time for more than a year

Pros – 1. I always was paid.
2. There were some nice co-workers.

Cons – 1. So many levels of management, all of whom were clueless.
2. You are not treated as a human being for the most part.
3. Supervisors knew less about the job than the phone agents.
4. Silly, childish "team-building" just wasted time.
5. Too many more to list.

Advice to Senior Management – Phone agents are not only your workers, but also your product. Don't treat them like slaves or kindergarten kids.

No, I would not recommend this company to a friend

Current Employee – been working at Convergys full-time for more than a year

Pros – I am able to work from home

Cons – They value their clients more then their employees!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Convergys

Pros – you can learn a great deal

Cons – working for convergys was the worst 2 years of my life. answering the phone all day long for $8 an hour. I was harassed regularly by other associates. they monitor your every move. you have to wear business attire all the time.a lot of the customers are total a.........s

No, I would not recommend this company to a friend

Former Employee – worked at Convergys

Pros – co-workers are awesome and kind to one another.

Cons – Management will create a hostile work environment to reach targets ..

Advice to Senior Management – Management will never admit they are wrong and is not accountable for their actions.

No, I would not recommend this company to a friend

Current Employee – been working at Convergys

Pros – Able to take a lot of time off

Cons – Have to stay on calls, even if they keep you there for 4 hours past time to go home. Not likely for promotion unless you have a lot of experience and have worked at Convergys 2-8 years

No, I would not recommend this company to a friend