Convergys
2.9 of 5 1,062 reviews
www.convergys.com Cincinnati, OH 5000+ Employees

Convergys Reviews

Updated Apr 15, 2014
All Employees Current Employees Only

2.9 1,062 reviews

                             

65% Approve of the CEO

Convergys President & CEO Andrea Ayers

Andrea Ayers

(206 ratings)

50% of employees recommend this company to a friend
1,062 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "I just accepted a position and think it is great to be able to work from home"
    in 69 reviews
  • "Clean work environment, pretty sweet break room"
    in 41 reviews
Cons:
  • "You are doing the same job AT&T reps are doing from a call center yet make less than half the salary"
    in 53 reviews
  • "High turnover rate of management and personnel"
    in 19 reviews
  • Show more review highlights

Reviews

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  • Approves of CEO

 

Constant change

Anonymous Employee (Former Employee)

I worked at Convergys

ProsGreat experience because you can learn a lot.

ConsTerrible pay and constant changes to company structure and policies.

Advice to Senior ManagementGive changes a chance to work before making even more changes! Appreciate your good people more.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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International customer service call center (outsourcing)

Team Leader (Former Employee)
Ottawa, ON

I worked at Convergys full-time for more than 5 years

ProsGood new employee training program, good benefits. Convergys had helped many new grads to start their careers in Ottawa, On

ConsVery strict call center rules and metrics; many agent did not feel that company treats their employees right. Convergys finally decided to close their business in Ottawa back in 2010 and moved operations to other countries outside of NA.

No, I would not recommend this company to a friend

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Convergys is terrible company to work for

Telephone Service Agent (Former Employee)
St. John's, NL

I worked at Convergys full-time for more than 5 years

ProsI met some great people, the work is easy

ConsThey encouraged me to lie to customers to get sales, promotions werent based on merit, but on who had out of work relationships with the boss. Unsanitary working conditions. HIgh stress, too much pressure to make sales, at the expense of thei clients and at expense of agents. benefits of teh job have been steadily decreasing. Only pays minimum wage. Employees dont feel valued. Working at Convergys these days is considered by most to be a joke, lower on the scale then working for McDonalds. I miss the days when intelligence, integirty and skills were valued assets.

Advice to Senior ManagementStart showing employees you care, monitor chats for harassment, and inapropriate behaviour by supervisors. Ease up on the sales pressure, thats the biggest reason you are one of the most hated employers around here. Review the upper management of your centres for corruption on a regular basis. Your company USED to be a place of pride, its a shame you let it go.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Call Centre

Customer Service Representative (Former Employee)
Ottawa, ON

I worked at Convergys full-time for more than a year

Prosok pay and flexible hours

ConsTypical call centre with few breaks or perks

No, I would not recommend this company to a friend

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It's a paycheque - but that's about it.

Customer Account Executive (Current Employee)
St. John's, NL

I have been working at Convergys full-time for more than a year

ProsIt's a regular paycheque if you find yourself suddenly laid off or otherwise out of work. They're usually always hiring.

ConsThey're usually always hiring because of the staggeringly high turnover rate, primarily due to poor pay, poor hours, poor management, and complete lack of opportunities for advancement, despite promises.

Advice to Senior ManagementQuit.

No, I would not recommend this company to a friend

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csr

Anonymous Employee (Current Employee)

I have been working at Convergys full-time for more than 3 years

Prosvery good company value and management

ConsIt is a low pay job

Yes, I would recommend this company to a friend

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Good first time experience in the call-center

TSR (Former Employee)
Kamloops, BC

I worked at Convergys full-time

ProsGood company to work for and get experience working in a call-center environment. Solid training and great for a first time role in a call-center.

ConsBuilding was a bit dated and drafty. Limited opportunities locally. Business focus moving to other locations.

Yes, I would recommend this company to a friend

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If you're a University Grad, you can do better than this!

Trusted Advisor (Former Employee)
Welland, ON

I worked at Convergys full-time for less than a year

ProsPay, Shift and holiday bonuses, training, peers,

ConsSoftware and systems are too slow, you need to come in 10-15 minutes earlier so you can start on time
Calls keep coming in so no time to breathe;
Constant criticism on your calls when being evaluated;
If you're having a bad day things just get messy;
Hours are bad, if you're just starting out
If you're a university grad you can go do better than this!

Advice to Senior ManagementSome of the managers are just too good and some are just the opposite

No, I would not recommend this company to a friend

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Quit after training

Technical Support Representative (Current Employee)
Welland, ON

I have been working at Convergys full-time for less than a year

Pros- paid training
- individual training for each of Convergy's clients (AT&T, Blackberry, etc)
- diverse employees
- tuition coverage
- fairly solid benefits (health insurance, etc)
- internal growth opportunities and overseas transfers available

Cons- low hourly wage, relatively speaking
- strict work policies and inefficient work performance measures
- poor lower management, with little Human Resources skills

Yes, I would recommend this company to a friend

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Great people, poor management

Customer Services Representative (Former Employee)
Welland, ON

I worked at Convergys full-time for more than 3 years

ProsEveryone acts as being in a good mood whether they are or aren't. The company does sometimes upgrade computers and replace chairs which is good for the employee's.
They also give a lot of training to help reps be knowledgeable
Clean environment
Good benefits package after 3 months

ConsPoor Management
Even when claiming they are implementing coaching to point out good things, they never do it and if you are ever called up, you know you are in trouble because its always for criticism, or to be written up for something.
Bonuses are getting smaller and smaller, and harder and harder to earn.

Advice to Senior ManagementThe biggest thing is simply,, make a little time to give positive coaching rather than constant criticism, it kills morale and enthusiasm.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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