Community Health Plan of Washington

  www.chpw.com
  www.chpw.com

Community Health Plan of Washington Reviews

Updated 15 October, 2014
Updated 15 October, 2014
21 Reviews
2.8
21 Reviews
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Recommend to a friend
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Lance Hunsinger
14 Ratings

Employee Reviews

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  1.  

    Great Mission, that's about all.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA (US)
    Current Employee - Anonymous Employee in Seattle, WA (US)

    I have been working at Community Health Plan of Washington full-time (more than an year)

    Pros

    The company's mission and values are wonderful and generally drive people to the company and keep them there against their better judgment. At the end of the day, however, the mission and values are merely meaningless words not even practiced within the walls of the corporate office.

    Cons

    An out-of-touch executive leadership team that is happy to quietly cash their paychecks and avoid any sort of accountability, innovation, or corporate or cultural politics. Poorly led management that has no direction from leadership and no value for low-level employees, who generally are doing the majority of the work. There's no growth opportunities or autonomy at any level.

    Advice to ManagementAdvice

    I've lost hope that anyone with any clout there will do anything to change the meandering leadership or the dismal employee engagement. The majority of the leadership team, directors, and mid-management need to be replaced. The lack of accountability, autonomy, and communication has left the company in complete and utter disrepair.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Great Mission, Great People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Community Health Plan of Washington full-time

    Pros

    Work-live balance is great with flexible hours, significant PTO, and community service benefit (40 hours per year). Opportunity to drive your own career (no national office that oversees or mandidates everything you do). Colleagues who enjoy each other as professionals and friends. Great downtown location.

    Cons

    Not having a national office means there are no mandidates or corporate policies. As a result, CHPW must invent the wheel itself. If you need more structure or don't like challenge, you won't enjoy working here.

    Advice to ManagementAdvice

    Communicate challenges, solicite feedback and input regarding challenges, recognize hard work, and celebrate success.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    A lovely little fixer upper

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PROVIDER Services in Seattle, WA (US)
    Former Employee - PROVIDER Services in Seattle, WA (US)

    I worked at Community Health Plan of Washington full-time (more than an year)

    Pros

    People here are truly passionate about the mission and values of the company. They never forget that they're bringing healthcare to underserved communities, and they feel the responsibility to take care of their members. They're open to new ideas about better ways to do things, even from someone new or low level. They encourage you in learning and growth opportunities.

    Cons

    They've had high turn over across the company for a long time, so nothing is very consistent long term. There is still clean up happening from people setting up a system 7 years and leaving, and that system has been abandoned and forgotten for 3 years. If you don't mind doing a little research and getting your hands dirty, this means there's great opportunity to keep busy and problem solve. It can also be extremely frustrating though, and add some extra steps to any project as you sift through old files in an attempt to get the information you need.

    Also, upper management is largely out of touch with what is actually going on at the lower levels.

    Advice to ManagementAdvice

    Listen to the staffing needs from low and mid level employees. They're not unmotivated. Many are doing the jobs of multiple people.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Controller in Sea Cliff, NY (US)
    Current Employee - Assistant Controller in Sea Cliff, NY (US)

    I have been working at Community Health Plan of Washington part-time (more than an year)

    Pros

    -the enviroment
    -great co-workers
    -wonderful staff
    -office culture
    -training

    Cons

    the pay, promotions, benefits, policies,leadership

    Advice to ManagementAdvice

    Great management

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Great environment for Work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reporting Business Analyst in Seattle, WA (US)
    Former Employee - Reporting Business Analyst in Seattle, WA (US)

    I worked at Community Health Plan of Washington as a contractor (less than an year)

    Pros

    Great place to work, employees are friendly, work life balance really well, great benefits

    Cons

    changes occur slowly, office culture is good

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accountant in Seattle, WA (US)
    Former Employee - Accountant in Seattle, WA (US)

    I worked at Community Health Plan of Washington as a contractor (less than an year)

    Pros

    Good work/life balance. Work hours were a bit flexible. Great culture. People are nice. Compensation is mid-range.

    Cons

    Pay is okay, mid-range. Sometimes a bit low, depends on the job title.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Going downhill very fast and selling out hard working and committed employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Management in Seattle, WA (US)
    Former Employee - Medical Management in Seattle, WA (US)

    I worked at Community Health Plan of Washington full-time (more than 3 years)

    Pros

    It was a great company at one time. Telecommuting and transportation subsidy.

    Cons

    CHPW just sold their entire medical management team to Health Integrated. This has resulted in the previous 6% 401K match being reduced to 1% match for 67 dedicated and committed people. Prior to the transition, the employees were threatened by administration and the executive team that if they did not have a "good attitude" they would be terminated. This was a good company, now it is a very sick and unhealthy company! My advice would be to stay away from this sinking ship. This company no longer values their employees. I would suspect that within a year or so, it will be bought out/taken over by a larger "big fish" insurance company. Or the stakeholders including the clinics and board of directors, Healthcare Authority, Washington State Insurance Commissioner and NCQA will drive it out of business.

    Advice to ManagementAdvice

    If you do not treat your hard working, long term committed employees well, then there is no doubt; you will not treat your health insurance members and patients any better. Example, if I ride up the elevator with the CEO once or twice a week for nearly three years and we exchange small chit-chat each time, we have established a working relationship. I basically want good for him and the company, as I am vested in this company and given them a portion of my life on this earth. Likewise, I thought he would want the same for those in his employ. That is not the case. Management is doing some very cagey and dishonest activities.

    It really was a good company for a time.

    ....then something went wrong and they sold out their staff. Management should be ashamed of how they have treated their employees and their attempt to mislead staff into believing they have no option but to make the transition. Should anyone of these single mother employees decide they can not make the hour long extended commute to Lynnwood due to family and childcare obligations. Administration including Jane Daughenbaugh and CEO Lance has told the employees that they will not qualify for unemployment as CHPW will cite their unwillingness to transfer up north as insubordination and misconduct. Mr. Lance knows he is lying in this case and is deliberately misleading his former employees. He knows that a run on unemployment of nearly 30 - 40 people could be the very action that topples CHPW. So, he is blatantly lying to his previous hard working and committed employees. Unless, they have a significant change in management, it is only a matter of time until the great CHPW company that was.........falls.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Community Health Plan of Washington full-time (more than 3 years)

    Pros

    Good work/life balance and benefits. Compensation is mid-range, higher than some places, lower than others. People are nice. A good stopping place on your way to someplace else.

    Cons

    No real leadership. Decisions are made by committee to avoid individual accountability. Increased competition in the Medicaid marketplace is turning this into a serious liability.

    Advice to ManagementAdvice

    I would give you advice, but I don't think you are capable of change.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Worst of the worst when it comes to health plans - stay away!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Community Health Plan of Washington full-time (more than 3 years)

    Pros

    Benefits are average, transportation subsidy makes it easier for staff who are not provided parking to commute to work.

    Cons

    There are no leaders amongst the executive team in this organization. All of the executives care more about their own corporate turf then about either the stated mission, or customer experience. The executives in charge of operations are particularly notorious for not wanting to address the real operational problems that exist; both have a long history with other health plans where their reputation was also reflective of their incompetence. Proof of this is in their downgraded NCQA rating which can be viewed online. The original NCQA effort was done to get it done; not to improve quality for customers. This approach to business does not work in the long term.

    The lack of planning for major projects like a new payroll/time keeping system and new employee benefits result in ongoing problems and glitches that could have been mitigated with appropriate project management and planning.

    This community-based health plan should have the most comprehensive and cost-effective option on the new Washington Health Plan exchange but they do not.

    Staff turnover is extraordinarily high, and for good reason. Once hired, it is pretty clear this organization is chaotic and mismanaged.

    Mid-level managers struggle daily under the weight of their incompetent executive leadership team.

    Salaries are less than average which they justify by their not-for-profit, mission-oriented corporate culture.

    The CEO is blind-by-design to what is going around him; he refuses to engage with anyone below his executive team who are all doing an excellent job of hiding the real operational problems in this organization.

    Advice to ManagementAdvice

    This organization needs a clean sweep from the CEO down through each Director. Hire leaders who have demonstrated success in changing stagnant and dying corporations.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Just don't go there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Community Health Plan of Washington full-time (more than 3 years)

    Pros

    Paycheck? But not an overly large one. Decent benefits.

    Cons

    Poor senior leadership, poor mid level management, no long term plan or strategic direction. Fiscal mismanagement. Very poor communication. Secrecy. Snap decisions. Chaos reigns. Just don't go there.

    Advice to ManagementAdvice

    If you know how, show some leadership ability. Do some long term planning. Get some leadership training. Change your business model to one that will actually allow you to control your operation and generate profit, instead of letting the board and the CHC's eat your lunch.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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