Comcast

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Comcast Reviews

Updated 28 February, 2015
Updated 28 February, 2015
2,513 Reviews
3.1
2,513 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
1,279 Ratings

Review Highlights

Pros
  • The ONLY pro to working at Comcast is the super cheap cable and Internet (in 172 reviews)

  • You get free cable service and free internet service with reduced rates on equipment (in 356 reviews)


Cons
  • It is very apparent why Comcast is consistently in the bottom of customer service (in 153 reviews)

  • The nature of the business makes it hard for work-life balance to be created (in 46 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    A good place to build your supervisory skillset

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Supervisor in Knoxville, TN (US)
    Former Employee - Customer Service Supervisor in Knoxville, TN (US)

    I worked at Comcast full-time (more than 3 years)

    Pros

    - If you take care of your team, they'll take care of you.
    - An honest and genuine approach to the job pays off.
    - Never say you'll take care of something then not follow through. This is the quickest way to lose respect among your peers and within your team.

    Cons

    This con really only applies to someone who shouldn't be doing this: The customer service industry in general can be soul sucking if you're not the right person. What is the right person? Someone who's genuinely passionate about helping others. You can't fake that. I've watched many people try, it never ends well.

    Advice to ManagementAdvice

    Value feedback, regardless of tenure. Some of the best ideas come from fresh eyes.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Review of time working at Comcast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast

    Pros

    Fantastic vacation and health benefits. I find my salary very competitive to others. Won't find a better company to work for in Philadelphia. Work-life balance is good. Training abundant.

    Cons

    Can be hard to navigate the political landscape of such a big company. Sometimes find management doesn't have a grasp on day-to-day operations.

    Advice to ManagementAdvice

    Be more involved with the intricacies of you team, big or small. More clarity on using systems.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Tons of Opportunity, in your Hands

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager in Philadelphia, PA (US)
    Current Employee - Marketing Manager in Philadelphia, PA (US)

    I have been working at Comcast full-time (more than 3 years)

    Pros

    Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

    Cons

    Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door?

    The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    It's the best customer service I've had with a cable and Internet provider

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Installation Technician in Sacramento, CA (US)
    Former Contractor - Installation Technician in Sacramento, CA (US)

    I worked at Comcast as a contractor (more than a year)

    Pros

    Helpful honest and well maintained company that makes sure that customers are satisfied and get what they pay for regardless if they are wrong.

    Cons

    Nothing bad but need more fiber optic line in suburban areas. But other then that Internet speed is well maintained but does slow down after awhile.

    Advice to ManagementAdvice

    Keep up the great work

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Collections

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Comcast full-time (more than a year)

    Pros

    Flexible schedule, no weekends, great benefits, easy to make lateral moves, excellent benefits package, especially tuition reimbursement

    Cons

    low pay, morale, inconsistency, lack of training, difficult call matrix, abuse from customers, no organization

    Advice to ManagementAdvice

    stop favoritism, lack of knowledge, increase morale and budget

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Great company to work for; Working hard to change image

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Philadelphia, PA (US)
    Current Employee - Senior Manager in Philadelphia, PA (US)

    I have been working at Comcast full-time (more than a year)

    Pros

    Great work/life balance
    Heavy focus on growing and enabling employees
    Empowered to deliver

    Cons

    Great empowerment and respect for the employees requires that one be focused to get things done in a timely fashion.

    Advice to ManagementAdvice

    Be more focused and concise on the strategy and tactics of the company and how it directly relates to them. Ambiguity wastes time.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    As bad as company is with customer service is how good they are with employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern in Philadelphia, PA (US)
    Current Employee - Intern in Philadelphia, PA (US)

    I have been working at Comcast

    Pros

    Actually diverse company, good work-life balance, accepting office culture

    Cons

    Bad reputation, hard to transition to full time employee

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Customer Account Executive 2 (IP)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Comcast

    Pros

    Receiving constant training to improve on job requirements and job skills. Making sure each employee understands and has knowledge of company, job requirements and expectations.

    Cons

    Challenges are opportunities to learn a new way of dealing with unexpected situations.

    Advice to ManagementAdvice

    Making sure employees understand Comcast vision and vision statement.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great place to work .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast

    Pros

    a lot of perks. 401k match, free cable, great people. huge work place - room for growing.

    Cons

    none. this is a great place to wkr.

    Recommends
    Positive Outlook
    Approves of CEO

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