Claire's Stores

  www.clairestores.com
  www.clairestores.com

Claire's Stores Reviews

Updated 18 November, 2014
Updated 18 November, 2014
335 Reviews
2.5
335 Reviews
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Approve of CEO
Claire's Stores CEO James D. Fielding
James D. Fielding
75 Ratings

Review Highlights

Pros
  • Awesome employee discount- although it made spending money within the store easy (in 40 reviews)

  • Will hire you as a keyholder as long as you have previous retail experience, 50% discount on everything (in 30 reviews)


Cons
  • district manager doesn't care about individuals, just how we make her look (in 36 reviews)

  • Too much tasking without the help of a staff because you are usually working alone (in 32 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great and knowledgeable team of people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Claire's Stores

    Pros

    People, leader in accessory business, giving at the local and global levels

    Cons

    Less open to new ideas and new processes

    Approves of CEO
  2.  

    It was Sucky.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager

    I worked at Claire's Stores

    Pros

    50 % off employee discount was good. It's the most I have ever gotten before. And the dress code is fun.

    Cons

    I hated the management. The amount of sign changes are ridiculous. Way too many. Soo much tedious product. Just no.

    Doesn't Recommend
    Disapproves of CEO
  3.  

    I can't ever walk into a Claire's again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in New York, NY (US)
    Former Employee - Store Manager in New York, NY (US)

    I worked at Claire's Stores full-time (more than an year)

    Pros

    Great employee discount, opportunity for growth (in store only), fun merchandise, fast paced, never bored

    Cons

    Low payroll so mostly one on one coverage, no meal breaks and sometimes very hard to take a restroom break, conflicting direction from higher mgrs, staffing issues go overlooked for too long, high stress on Mgmnt team, high shrink, unprofessionalism on dm level including gossip and profanity

    Advice to ManagementAdvice

    Dm's shouldn't be allowed to text you past 10pm. There is too much money being wasted on unused marketing which only clutters our marketing station and damages the signs we really need. Markdowns should be done every two months with more payroll allocation to ensure completeness, because being behind on a task every month only hurts the business and store morale. Give more pog hours or make a new pog with more reasonable moves.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    A company that lacks professionalism as sever as this company is a company you DON'T want to be employed with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Third Key in Boca Raton, FL (US)
    Former Employee - Third Key in Boca Raton, FL (US)

    I worked at Claire's Stores part-time (more than an year)

    Pros

    I've met wonderful people through this job, including other employees and customers. Being an ear piercer was fun (I was trained correctly, in a Claire's located in Orlando, FL). The employee discount of 50% is a nice perk, along with cute merchandise. The job doesn't require a lot of physical toll. That's literally all this company has to offer.

    Cons

    The DM, store managers, etc, DO NOT care about their employees. All these people are looking for is someone to be there and making sure the store is open and the cashiers are going. I've had to miss classes countless times to cover shifts that need to be covered. Oh, and that's another thing, they're always embarrassingly understaffed, this makes the employees who do work there become overworked and underpaid for the toll it takes. Schedules are always changing, managers promise promotions with no intention of giving it, the DM I had would get in your personal space that can be considered as sexual assault, DM insults employees on appearances, store manager leaves an hour and half before their shifts end store managers who don't clean, do shipment, or anything at all and, this store does NOT actually train their ear piercers!! They just throw the new employees into it! I was trained back in Orlando, FL and I came to find out that this store did no type of training remotely close to what I was trained. Basically, all this says is Claire's needs to recheck themselves as a company. They treat their employees unethically!

    Advice to ManagementAdvice

    If your company had better managers and paid your employees better I'd guarantee you'd have happy employees and happy customers!! Even make better sales! How you treat your employees now shows when they work, maybe that's why your company is going down the hole this year!!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Atlanta, GA (US)
    Former Employee - Assistant Manager in Atlanta, GA (US)

    I worked at Claire's Stores part-time (less than an year)

    Pros

    I like the kids. That's it.

    Cons

    You don't get paid for overtime. They have you work on the clock! For such a small store they require so much of you

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Over-worked, under-paid, no work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Birmingham, AL (US)
    Former Employee - Store Manager in Birmingham, AL (US)

    I worked at Claire's Stores full-time (more than 3 years)

    Pros

    It's a job and you can gain retail experience if you don't already have any.

    Cons

    Compensation is about $10k less than what you'd make in another retail store. If you are looking for a work-life balance, this is not the place to look. I went to the hospital and was diagnosed with pneumonia and was still made to come to work with a 103 temp and a doctors excuse because the RSM was coming. The work environment is anything but pleasant. You are constantly reminded to avoid having shoplifters, but they don't give enough payroll to staff the locations.

    Advice to ManagementAdvice

    Be realistic with your expectations and your pay. How is a top producing store manager only paid $35k? How are they supposed to run a store with low payroll numbers?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    It was very stressful and exhausting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Third Key in Christiansburg, VA (US)
    Former Employee - Third Key in Christiansburg, VA (US)

    I worked at Claire's Stores full-time (more than an year)

    Pros

    You are able to act silly on the job and had 50 percent off on all merchandise.

    Cons

    Most of the time you will be the only one in the store.

    Advice to ManagementAdvice

    When someone follows company policy, they should not get a "talking" to. If it's policy then back it up management!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Plays Favorites, Too Demanding For the Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Sales Manager
    Former Employee - Store Sales Manager

    I worked at Claire's Stores full-time (more than an year)

    Pros

    50% Discount, Fun, Meet lots of great people, benefits package fair, vacation and personal hours awesome!

    Cons

    As a manager: no work/life balance-always expected to be "on-call", corporate doesn't respond to problems in a timely matter, district manager total moron, plays favorites, no time to do what is expected and then you are put down for not getting it done, h.r. department is a joke, have unrealistic goals to meet, no security cameras or mirrors and you are responsible for shrink (impossible in a busy store!), no payroll hours, too much paperwork, no team work

    Advice to ManagementAdvice

    Have one-on-one meetings with store teammates-find out how your district managers are running the district. Training could be greatly improved!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Good for a young person starting in management. Good work/life balance for a retail management position.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Claire's Stores full-time

    Pros

    Average growth potential. Promote from within. Great discount. Fun atmosphere.

    Cons

    Lack of support from corporate. High expectations with nothing provided to achieve them. You work by yourself most of the time. Can't leave the store during that time. No break room (microwave or fridge) provided. Have to deal with disrespectful kids a LOT. Materials needed for events required by the company are not provided.

    Advice to ManagementAdvice

    You have to spend money to make money

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    micromanaged

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Claire's Stores full-time (more than an year)

    Pros

    Employee discount
    Planograms are always fun to do

    Cons

    You have to work every weekend and close at least one of those days
    EXTREMELY micromanaged
    Competing with other managers for your time off, only 2/14-16 managers can be off at a time, plus there are so many black out periods you can barely pick time for your vacation
    Not every manager is treated fairly

    Advice to ManagementAdvice

    Take a look at how some of your district managers treat their people. Leading through fear is not an effective way of management . Also, give your store managers more freedom- we are all treated like glorified key holders. Majority of the senior management preach "work life balance" during recruiting, no way. We have to work every single weekend and being able to use our paid time off is nightmare. Also, you have to give at least FOUR weeks notice just to use a personal day There is no room for career advancement and it is not worth the stress or the hassle. Other retailers do not see us store managers as quality material and most of them wouldn't consider hiring us.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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