Claire's Stores Reviews

Updated 28 August, 2014
Updated 28 August, 2014
304 Reviews

2.6
304 Reviews
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Claire's Stores CEO James D. Fielding
James D. Fielding
62 Ratings

Review Highlights

Pros
  • Awesome employee discount- although it made spending money within the store easy (in 35 reviews)

  • Will hire you as a keyholder as long as you have previous retail experience, 50% discount on everything (in 27 reviews)


Cons
  • district manager doesn't care about individuals, just how we make her look (in 30 reviews)

  • Too much tasking without the help of a staff because you are usually working alone (in 28 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Interesting Job.... some pros but many cons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Nashua, NH (US)
    Former Employee - Sales Associate in Nashua, NH (US)

    I worked at Claire's Stores part-time for more than a year

    Pros

    Awesome employee discount- although it made spending money within the store easy.

    Cons

    Ear-piercing babies was awful... The management used fear rather than reward. Minimum wage job with inflexible hours as well as not enough hours. Another downside is having to work during holidays- especially Christmas, long hours on the days leading up to Christmas- until 11pm some nights and all shifts you stay standing the whole time.

    Advice to ManagementAdvice

    N/A

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Typical Retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Claire's Stores part-time for less than a year

    Pros

    The work environment was fun at times. The employee discount was great, 50% off! We also received an end of the year bonus.

    Cons

    Management was horrible. Ear piercing babies is soul-crushing. The pay was minimum wage. The hours were sparse and all over the place. Inventory...

    Advice to ManagementAdvice

    Treat your employees with a shred of decency... Being condescending is not appreciated nor is it helpful.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    No opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Claire's Stores full-time

    Pros

    Nice people, nice enviroment, good SMT

    Cons

    No training, no career prospects

    Doesn't Recommend
    Neutral Outlook
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  5. 4 people found this helpful  

    Fun but not a life decision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Claire's Stores full-time for more than 3 years

    Pros

    Employee discount. Fun staff. Happy atmosphere. Ear piercings. Celebrate parties. Working with all types of people every day.

    Cons

    Working alone for as long as 8 hours. Not always getting clear direction from upper management. Company expecting everything to be the same not taking into account different shapes, volumes, sizes, and demographic of stores.

    Advice to ManagementAdvice

    Pay your people. If you expect us to work always alone, with a huge list of tasks, and customer service, and sales....and only give us the bare minimum of allocated hours to do so, pay us more. I was given a 16 cent raise after turning my store from a total hole to one people come to for a reason. And I can't hire more people because then I'll have 5 hours to give each employee and who wants to stay with a company that only pays them 5 hours a week?

    Save money on all that unnecessary marketing, go electronic with CNNs, and stop sending us moldy merchandise to later destroy and pay your people what they deserve. If you pay us more, our quality of work will improve.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    I grew to really like it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Cincinnati, OH (US)
    Former Employee - Assistant Manager in Cincinnati, OH (US)

    I worked at Claire's Stores full-time for more than a year

    Pros

    Fun atmosphere, great manager and people to work with.

    Cons

    Single coverage, stressful workload,

    Advice to ManagementAdvice

    More sales floor coverage please!

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good for a first time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  San Antonio, TX (US)
    Former Employee - Sales Associate in San Antonio, TX (US)

    I worked at Claire's Stores part-time for more than a year

    Pros

    This is a wonderful first job to have. You learn a lot about customer service and how to keep a store organized. They have one of the best employee discounts I've ever heard off which was 50% off at the time. There is no such thing as training. They just showed me a video while I sat on the floor and then they just showed me how to work the register and that was it.

    Cons

    There are no benefits, at least for sales associates there aren't. There is a lot of work to do and you have to keep moving even when there is no one in the store. There is always something to do. The pay is not great at all.

    Advice to ManagementAdvice

    Appreciate your sales associates more. They're the ones that do all the work.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    if you have to work retail don't work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  West Nyack, NY (US)
    Former Employee - Sales Associate in West Nyack, NY (US)

    I worked at Claire's Stores part-time for less than a year

    Pros

    good pay if you've never had work experience
    flexible hours
    half off everything in the store

    Cons

    screaming babies from ear piercings
    bad management
    kids running through the store all the time
    putting back the items on the shelf (it's like where's waldo except worse)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Third key

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Third Key Holder
    Former Employee - Third Key Holder

    I worked at Claire's Stores full-time for more than 3 years

    Pros

    Meeting new people
    Enjoyed the team members
    Helping others
    Opportunity for promotions

    Cons

    In the store alone for long periods of time
    Low pay

  10. 1 person found this helpful  

    Kicking you when your Down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Claire's Stores full-time for more than 5 years

    Pros

    Discounts only, that is about it

    Cons

    Vacation and personal days are rarely able to use due to always expecting to be in the buisness. Having way to many jobs to complete, paperwork to do, keeping up with frieght, hopeing that todays workers will actually show up for there jobs, recruit on a DAILY basis not just weekly, Throwing new things at employees on a weekly basis's as well, update mall websites, host one ear piercing princess event a month, must host one celebrate party a month with not contributions from company. Set up secret shops on store everyweek, use your off time to wait and do night checks. Expect unreliable employees to actually fallow through with what there tought when they dont and your not there you have to do it, Have conversation with said employee when you actually see them next week since there is not enough payroll to have two people on at once. Why turnover takes so long to fill positions because others get sick of having to work days that they work at other jobs because there isn't enough hours to train so they just walk out and leave. When you hold people accountable the way the company wants they turn and walk out no two week notice. Leaving Managers to not have a personal life.

    Advice to ManagementAdvice

    Allow management a set monday through sunday set schedual improving the management moral, allow third keys set scheduals to allow for much easier and quick fillment of positions that become vacant to part time management to equire other employement or schooling objectives to help compinsate the lack of hours recieved due to payroll cuts. Stop the negativity don't say one thing then turn and say another in a form of a paper. Cut out the extra junk, Some things just don't matter and are a waste of time that cause more of a headache and Anxiety. If the customer is top priority then don't make additional reaports mandatory, we understand there usage but when you add too many its overwhealming. Stop trying to change things to Stream line, When i first started with this company things were more predictable on changes which allowed for a quicker promo changes and stocking. Sometimes oldschool is the way to go, RM coming in and harping on managers for DORs not completely rolled out usually is due to things they can't handle all the other paperwork why add more to them untill they reach that level. A jobs should not cause mental and exhaustion to ones health. When employees start to have panik attacks at work because the transactions arent meeting goals and your can see a decline in mall traffic and are doing everything in you posistion possible with all the responsibilites given is a joke. Emails coming daily saying you pretty much suck daily doesn't help a stores moral specially at the start of the buisness day. NOT ENOUGH HOURS IN THE DAY TO REACH EVERY EMPLOYEE. Store managers consistantly giving up holidays un aware if stores will open. Lack of qualified applications coming through the door, Other stores recruitting your employees offering more money and more hours. Can't get other to come work for you as they would always be taking a pay cut. Take a walk through malls LOOK AT THE NOW HIRING SIGHNS THERE IS A REASON EVERYONE IS LEAVING RETAIL, YOUR BLAMING THE WRONG PEOPLE AND PUTTING MONEY INTO THINGS THAT WONT MAKE YOU MONEY. IF YOUR RM ARE SITTING THERE SAYING THAT WE ARE REPLACEABLE AFTER BRINGING THE MORAL DOWN TO BEGIN WITH MAKING OUR HOPES ONE DAY BECOMING A DM NO LONGER POSSIBLE AND EXPECTING RESULTS WE QUESTION WHY ARE WE GIVING UP OUR TIME FOR LESS PAY THEN OTHER STORES MANAGERS, MISSING IMPORTANT LIFE CHANGING FAMILY EVENTS, NOT BEING ABLE TO FURTHER OUR EDUCATION HAVING TO BE AT THE STORE AT ANY GIVEN SAID MOMENT. HOPE YOUR HOLIDAYS ARE NICE OURS ARE ALWAYS PUT ON HOLD. IF WE CANT FURTHER OUR CAREER WHY DO WE WANT TO CONTINUED TO BE TREATED LIKE CRAP IN A JOB WE CAN'T EVEN AFFORD TO BUY HOMES OR FEEL WE ARE ACTUALLY LIVING OUR LIFE. GIVE MANAGERS OFFICE HOURS TOO WITH ALL THE REPORTS AND BOOKS HAVING TO BE LOOKED OVER WE NEED A PLACE THAT IS UNDISTRACTING TO COMPLETELY ACKNOWLEGE THESE TO BE ABLE TO ANSWER ALL QUESTIONS AND FIX EMPLOYEE ERRORS..

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Don't get your ears pierced here...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Destin, FL (US)
    Former Employee - Store Manager in Destin, FL (US)

    I worked at Claire's Stores full-time for less than a year

    Pros

    none whatsoever. It's a horrible work environment.

    Cons

    Your insurance sucks. You pay by salary. Employees working alone with no assistance. I'm trying tofigure out how Claire's stays in business.

    Advice to ManagementAdvice

    Don't give everyone 18+ a set of keys to the store. Raise your level of shrink. 30% loss of yearly profits shows that you know every tween/teen steals from you. ACTUALLY TRAIN YOUR PIERCERS!!! 2 videos and adult sized practice ears sure HELL doesn't properly train you for a 6 month old BABY. Figure out some other way to organize your backrooms. Tupperware bins ain't working people

    Doesn't Recommend
    Neutral Outlook

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