Cheesecake Factory

www.thecheesecakefactory.com
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Cheesecake Factory Reviews

Updated 2 March, 2015
Updated 2 March, 2015
515 Reviews
3.6
515 Reviews
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Recommend to a friend
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Cheesecake Factory Chairman and CEO David Overton
David Overton
279 Ratings

Review Highlights

Pros
  • Extremely flexible schedule (Valuable for a college student like myself) (in 42 reviews)

  • Servers make good money because people usually buy dessert (in 34 reviews)


Cons
  • Long hours (10 - 15 hours, my coworker almost did a twenty hour shift once) with no breaks (in 34 reviews)

  • There is also little to NO employee appreciation with the exception of a holiday cheesecake (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Positive, supportive atmosphere that makes coming to work a plus.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory full-time (more than a year)

    Pros

    Work-Life balance is encouraged. Activities for employees are vast and the atmosphere is fun.

    Cons

    There are so many snacks and parties that you may gain 10 lbs in your first year of employment if you are not careful.

    Advice to ManagementAdvice

    On-Site Gym or fitness classes and a cafeteria might be highly desirable and competitive.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    The Cheesecake Factory Headquarters.
    This is truly a fun, enriching, family enviornment!
    Fantastic.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources
    Current Employee - Human Resources

    I have been working at Cheesecake Factory

    Pros

    Recognition for a job well done. Celebration of milestones and achievements. The company lives up to it's Mission, Vision and Values. The Value," People - Our Greatest Resource", is exhibited everyday.

    Cons

    Heavy workload with minimal staff. However, very engaging and everyone is dedicated to a job well done.

    Advice to ManagementAdvice

    More real-time communication. It sometimes feels as if there is a delay while information is reviewed by 50 people. The delay makes it seem as if the company is trying to hold back information, or may not have a plan of action.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Fun & fulfilling corporate environment!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory full-time (less than a year)

    Pros

    Everyone is very nice and supportive, robust culture, founder is still on-site and involved, incredible number of tenured staff, your voice is heard, snacks and food are out all the time, fun events, restaurant discounts and employee cake sales!

    Cons

    Low glass ceiling, fear of making the wrong decisions is widespread, only 2 weeks of vacation to start, small incremental raises, no bonus plans for Managers on down.

    Advice to ManagementAdvice

    Bonus plans and stock for more of the corporate staff. A staff member with a monetary bonus, along with company ownership = a very hardworking, focused, loyal staff member that will go above and beyond.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Love the Cheesecake - stay for your career!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Support Center
    Current Employee - Corporate Support Center

    I have been working at Cheesecake Factory full-time (more than 5 years)

    Pros

    Great company culture that supports a brand you can feel great about! The executives are approachable and truly understand the business. The campany does what it says which is rare in todays employment market. Meaning almost all companies have vision and values but few uphold them when there is a choice between doing the right thing and making an extra buck.
    Here at the Cheesecake Factory - you will become part of an extended family that puts relationships and how we do things ahead of everything else. The culture here is one that supports everyone, while challenging you to always be your best.
    By the way - if you love food - no one does it better! The care and passion behind our food is amazing! The CEO is hands on most days in the kitchen working with a fantastic culinary team to provide a contemporary amazing menu.
    This is a great palce to stay for a long time as the company stays true to its history. We have many peopel that have been here for over 20 years and with our global expansion there is a ton of opportunity and growth in the future!
    Fianlly a paid sabbatical at 5 years is amazing!

    Cons

    We are very conservative at investing in support roles / administration. While this is a prudent financial decision, we are often asked to do a lot with limited resources. Again - if you like be challenged and stretched - this is great for you. I should also say that when a project is critical to the companies success - it receives the funding required.

    Also being lean on the support staff limits the opportuntiy for career growth at the Corp Support Center. Many roles are very specailized and this limits the opportunity for cross training and growth.

    Advice to ManagementAdvice

    Keep listening to the staff and be as transparent as possible. Continue to invest in your people and know that one great Cheesecake staff or manager is worth many potential hires. Give them the opportuntiy to continue to learn and grow!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Very Happy I came Here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory

    Pros

    This Company, while pretty large, still have a smaller, family centric feeling to it. The people who work here are passionate about the Company, the customers (guests), and truly are service oriented. The Senior Management Team is very collaborative, and are very accessable. This is not a beaurocratic or political company...there is a common vision and mission to be the best company we can be. Benefits are very good, and overall work environment is great (fun, collaborative, and a place you can grow).

    Cons

    Being a smaller company and a restaurant company, margins are narrow and there is not always large budgets to get the work done...sometimes you have to be creative. Vacation and holidays are not as robust as some other companies, but they did just put in a sabbatical program with helps.

    Advice to ManagementAdvice

    Continue to focus on the great things that are provided and definitely do everything possible to keep the great culture alive. There is so much passion and integrity in the Comapny.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    The Cheesecake Factory is a great place to work and to be a part of a fantastic team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Calabasas Hills, CA (US)
    Current Employee - Anonymous Employee in Calabasas Hills, CA (US)

    I have been working at Cheesecake Factory

    Pros

    Everyone is focused on making the guest experience as exceptional as it can be.

    Cons

    It is high pressure from time to time.

    Advice to ManagementAdvice

    Continue our mission and goals

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Everyday is a joy to come to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory full-time (more than a year)

    Pros

    Fun, challenging, exciting, passionate people and everyone is always smiling and willing to go the extra distance to help.

    Cons

    Promotions are sometimee take longer than wanted.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    The Cheesecake Factory has a family oriented culture, internal growth opportunities and offer many training workshops.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory

    Pros

    I like working for TCCF because of the benefits offered.

    Cons

    TCCF is a large company so if you want to advance your career, it's a really good ideal to build relationships so you don't get lost in the crowd.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    After 15 years I still love it as much as I did when I started...it's a GREAT PLACE TO WORK!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Talent Acquisition
    Current Employee - Talent Acquisition

    I have been working at Cheesecake Factory

    Pros

    I love the culture of passion, commitment to excellence, service mindedness and quality in everything we do.

    Cons

    We work hard to support our busy restaurants, but that's OK...we are the corporate support center.

    Recommends
    Positive Outlook
    Approves of CEO

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