ChaseSource Reviews

Updated 11 January, 2015
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2.4
4 Reviews
Recommend to a friend
Approve of CEO
(no image)
Tony Chase
2 Ratings

Employee Reviews

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  1. ChaseSource

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at ChaseSource

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Staff is cool, employees are cool, organized and fast training, simple system to learn, good pay, good hours, off on weekends.

    Cons

    Nothing bad to say about the company really.

    Advice to Management

    Keep up the good work

  2. Lack of Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor in Austin, TX (US)
    Former Contractor - Anonymous Contractor in Austin, TX (US)

    I worked at ChaseSource as a contractor

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    This job offered me the opportunity to work from home and I did gain experience I did not have before.

    Cons

    Temp to permanent? job, hired by Chase Source to work for a company for a few months with the possibility of a permanent job. Start date got put off by 2 weeks. No support when I had questions about the work load (decreasing) and the fact that the hiring company is being sued. I found a permanent job and gave notice and they "released" me immediately making it sound like it was the company I was working for, not them..... The pay was on the low side, health insurance cheap but poor coverage.

    Advice to Management

    Don't be deceitful, people aren't stupid. Offer better health insurance. Support your staff.

  3. Miserable call center work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Line Representative in Austin, TX (US)
    Former Employee - Client Line Representative in Austin, TX (US)

    I worked at ChaseSource full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Two week training was great, pay was good.
    Per pay period stipend paid for being bilingual

    Cons

    Get micromanaged regarding lunch/breaks and on quality assurance; ridiculous pay formulary after probation period ends that depends on your number of calls rec'd so you never know what your paycheck will be; hard to get paid time off since never any available; no chance for advancement since they do not like to promote from within; very little interaction with management unless it is to let you know what you are doing wrong; deal with rude callers on a daily basis.

    Advice to Management

    Pay better, have more positive interactions with employees, and you will keep the good employees.

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  5. customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Austin, TX (US)
    Former Employee - Customer Service Representative in Austin, TX (US)

    I worked at ChaseSource

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    very young people you work with
    easy to get hired
    bonus $$ for being bilingual
    good training week where you learn about the company, product, and know your co-workers
    you get your own cubicle

    Cons

    they don't tolerate tardiness and very strict with break-time if you over a second they'll get back at you
    Too many rules. Changes on how to do things happen every week
    stressful job because of rude customers and the pressure to make your quote
    supervisors are always on the look out for mistakes you might make. This adds more stress to the job.
    very high turn over rate

    Advice to Management

    create a nicer environment. ask employees opinions

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