Capita Reviews

Updated 29 August, 2014
Updated 29 August, 2014
187 Reviews

2.4
187 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Capita CEO Paul Pindar
Paul Pindar
58 Ratings

Review Highlights

Pros
  • good work/life balance, plenty of activities and Summer/Winter events organised (in 10 reviews)

  • Not minimum wage, fairly easy to change working hours as long as the department has availability, and also has some decent people working there (in 5 reviews)


Cons
  • No support from senior management when dealing with operational staff (in 8 reviews)

  • Sometimes acts like a new company rather than an established one and career progression is confusing (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    large multi-d consultancy but slightly over confident

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - APM
    Former Employee - APM

    I worked at Capita full-time for more than 3 years

    Pros

    innovative in their business development practices, get interesting projects and that is valuable experience for someone in the early stages of their career

    Cons

    remuneration is not competitive, there is a slight degree of overconfidence when it comes to their own ability, coming from management and filtering right down to lower staff.

    Advice to ManagementAdvice

    pay better!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    A company continually restructuring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita full-time for more than 3 years

    Pros

    Flexible working hours, flexible working conditions

    Cons

    Siloed working divisions, poor training opportunities, poor communications from senior management within divisions

    Advice to ManagementAdvice

    Up the communication, focus on creating greater staff engagement

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Awesome work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Test Engineer  in  Pune (East Timor)
    Current Employee - Senior Test Engineer in Pune (East Timor)

    I have been working at Capita full-time for more than 3 years

    Pros

    Good environment to work in

    Cons

    Policies not satisfactory need to improve and be more employee centric

    Recommends
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  5.  

    Balance of everything as long as one plans to stay at the base level,if u want to grow then this is not the place to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Insurance Executive  in  Mumbai (India)
    Former Employee - Senior Insurance Executive in Mumbai (India)

    I worked at Capita full-time for more than 5 years

    Pros

    Balance of Work,Personal space,Salary youll be able to work here for a very long time,can work here if u dont plan to get promoted

    Cons

    Too much politics,applying for IJPs is Hell. Most managers are WOMEN,Not employee friendly at all

    Advice to ManagementAdvice

    Control politics, focus to be employee friendly

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Capita

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita

    Pros

    Some absolutely excellent people. Fairly relaxed working environment.

    Cons

    No career opportunities and recognition of hard work.

  7.  

    Too much cost cutting and not enough investment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita

    Pros

    People I worked with were great and helpful. I learned a lot

    Cons

    Poor salary and general unwillingness from the top down to promote or keep anyone good

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Mumbai (India)
    Former Employee - Anonymous Employee in Mumbai (India)

    I worked at Capita full-time for more than 5 years

    Pros

    Good leave policy and good transport facility.

    Cons

    Compensation not as per the performance and no growth opportunities.

    Doesn't Recommend
    No opinion of CEO
  9.  

    Graduate surveyor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Graduate Surveyor  in  London, England (UK)
    Current Employee - Graduate Surveyor in London, England (UK)

    I have been working at Capita as a contractor for less than a year

    Pros

    Good working environment
    Easy going

    Cons

    Can get boring at times

    Advice to ManagementAdvice

    work needs to be organized

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    A highly dynamic work structure.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita

    Pros

    The size of the organisation means there are plenty of opportunities to develop your career.

    Cons

    Pay is generally less than the market industry average.

    Advice to ManagementAdvice

    Ensure that everybody has an equal chance.

  11.  

    Terribly disorganised and they rip off their own staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant  in  London, England (UK)
    Current Employee - Consultant in London, England (UK)

    I have been working at Capita full-time for more than a year

    Pros

    There is such a lack of visibility of who is doing what that you can get away with not doing much work.

    Cons

    10% bonus described in contracts is never given to anyone except directors and above who usually get more than that. No pay rises. No personal or professional development. Completely unstructured. Almost non-existent communication from senior people. Clients choose Capita because they are cheap (and therefore rubbish). Senior positions are only given to chartered accountants, regardless of relevancy. The whole company is run by accountants who are bean counters and who place zero value on the employees. Only work for these ungrateful idiots if you like to be viewed as a "productivity unit" on a spreadsheet. Expect nothing in return for hard work. As an example: just before Christmas each year we receive an email telling us to do between 12 and 20 hours of mandatory online training that is non-billable and must be completed in our own time. Not doing it is a sackable offence. Work 20 hours one day and expect to be given some slack the next day? No way. You must bill 7.5 hours each day or face disciplinary action. Any work over 7.5 hours is a free gift to Capita and they write this into the contracts.

    Advice to ManagementAdvice

    You need to re-evaluate the whole way your company is run by putting an emphasis on employee satisfaction. It wouldn't take much effort or money. Happy employees do good work. As it stands pretty much all of my colleagues openly hate Capita and specifically you, the upper management.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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