CNA Reviews

Updated 12 September, 2014
Updated 12 September, 2014
202 Reviews
2.7
202 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CNA Chairman and CEO Tom Motamed
Tom Motamed
97 Ratings

Review Highlights

Pros
  • Work life balance - everyone leaves by 5 (in 20 reviews)

  • Good work life balance and can easily work from home occasionally (in 8 reviews)


Cons
  • Senior management talks about work life balance but does not follow throughr (in 12 reviews)

  • Current senior management does not understand how specialty underwriting and claims functions (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Denver, CO (US)
    Former Employee - Anonymous Employee in Denver, CO (US)

    I worked at CNA full-time for more than a year

    Pros

    A solid group of co-workers who really gave their all to help the organization.

    Cons

    I have never seen a company with a worse culture. The Denver site changed for the worse after the Chicago brain trust sent in its proxies to run the operation.

    Advice to ManagementAdvice

    Clean house, particularly the managers and executives in World Wide Operations and the Western Service Center. The approach they take is far out of line with modern expectations of what a leader should be.

    Doesn't Recommend
    Negative Outlook
  2. 1 person found this helpful  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tax Consultant  in  Chicago, IL (US)
    Current Employee - Tax Consultant in Chicago, IL (US)

    I have been working at CNA full-time for less than a year

    Pros

    Nice people. Great benefits. Mid-pace environment.

    Cons

    Too much laid-offs, fire every quarter

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Chaotic but good opportunity for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant  in  New York, NY (US)
    Current Employee - Consultant in New York, NY (US)

    I have been working at CNA full-time for more than 3 years

    Pros

    Lots of opportunity to move into different areas. Management promote from within.

    Cons

    Constant turnover. Inflexible work from home.

    Advice to ManagementAdvice

    Try working at a desk level before making major decisions.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    senior system engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CNA

    Pros

    good life-work balance, some great talented people.

    Cons

    re-organization, employees have fear of outsourcing.

    Advice to ManagementAdvice

    keep keep away from mass outsourcing.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 6 people found this helpful  

    A return to "Mad Men"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Chicago, IL (US)
    Former Employee - Anonymous Employee in Chicago, IL (US)

    I worked at CNA full-time for more than 10 years

    Pros

    Salary and PTO, some nice co-workers

    Cons

    CNA used to be a great place to work, but over time, culture became an episode of "Mad Men." It is a "one size fits all" management approach to every issue. The company has a rigid, top down management style without much room for innovation or creativity. This can be rather stifling and suffocating at times. The company has become overly process driven thinking this will somehow make them profitable. All that happens is more work for employees who are struggling with myriad vendors - many whom are incompetent. It's a daily battle to get positive results when outside vendors control so many things and can make or break results. The fix? Hire another vendor. There is high employee turnover and no senior female leaders - they're all men. Until the older generation of senior leaders exit, I see no positive changes on the horizon. Every day you walk into the office, you are working with a skeleton crew of people who actually do the work, and then you open up the intranet page to see yet another SVP or President hired usually in Underwriting. It grew old.

    Advice to ManagementAdvice

    Stop "processing" employees to death as a desperate measure to try to become profitable. Hiring ten more vendors to do what employees should be doing is not going to make CNA profitable and just creates more frustration and stress for employees. Every senior leader needs to sit at an adjuster's and/or claim support desk for 2 weeks as a prerequisite to keep his job. Stop having meetings to talk about meetings and let people actually work for a change. Come back to the 21st century and allow employees to work from home occasionally and wear business casual attire as well. Stop taking perks away.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Great Place to Start Out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CNA full-time

    Pros

    Salary and Location Downtown Chicago

    Cons

    Culture, Work Life Balance, Management

    Advice to ManagementAdvice

    Innovate

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Will always struggle to be a consistent, stable place for employees and customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President  in  Chicago, IL (US)
    Former Employee - Vice President in Chicago, IL (US)

    I worked at CNA full-time

    Pros

    Competitive pay and benefits. Many good and knowledgeable people.

    Cons

    Toxic culture among key leaders, making it difficult for quality leaders to drive a positive culture. Very political and difficult to get things done due to "turf wars". Work-life balance is not a valued trait in the culture. This is not the place for those who seek to drive innovation, creativity and who have an entrepreneurial spirit. An "old school" approach to management. Senior management will change every 5-8 years historically as do the strategy and values making it a challenged to maintain the consistency that is important to Agents, Clients and definitely to Employees.

    Advice to ManagementAdvice

    If you are going to compete for top talent (attracting and retaining), the leadership view and culture needs to change.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Working at CNA is like being in a Mad Men episode. You just cannot believe your eyes and ears.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Dallas, TX (US)
    Former Employee - Anonymous Employee in Dallas, TX (US)

    I worked at CNA full-time for more than 3 years

    Pros

    Standard benefits available to insurance professionals.

    Cons

    Where to start...top-heavy management structure, good ole boy's attitude in the workplace, limited promotion opportunities for internal candidates, culture of negativity as regards employee development.

    Advice to ManagementAdvice

    The CEO's justification of CNA's high turnover percentage and poor employee retention statistics shows their anti-employee attitude. People do not always leave for more money or because they don't want to do the work. They leave to find better working environments and managers who are competent and professional.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    CNA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Chicago, IL (US)
    Current Employee - Project Manager in Chicago, IL (US)

    I have been working at CNA full-time for more than a year

    Pros

    location, downtown Chicago, close to CTA

    Cons

    low pay, no upward mobility

    Advice to ManagementAdvice

    none

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Continues to head in a good direction (but can still be a grind)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New York, NY (US)
    Current Employee - Anonymous Employee in New York, NY (US)

    I have been working at CNA full-time for more than 10 years

    Pros

    Good turn around story over past 5+ years driven by much better risk selection. Some grumble about CEO Motamed's style and the grind, but he has steered and focused the company well, and employees are more optimistic and on board with him compared to when he first became CEO.

    Cons

    Still too much emphasis on the grinding process and procedure, and, processes are frustrating and hampered by systems that need upgrading and investment, and the company could benefit by investing in additional key support staff to handle more of the process/admin stuff so that higher level folks responsible for putting business on the books aren't overly bogged down in admin/file maintenance tasks.

    Some edicts come down from Chicago that seem out of touch with what is really happening on the ground at the local level.

    Still a little top heavy i.e. too many chiefs and not enough foot soldiers.

    Claims still has some room for improvement, and still tend to pay claims too easily.

    Turnover is becoming a problem in underwriting with some good talent and experience leaving because they are frustrated by process and other issues that take away from the job of underwriting the risk and maintaining their agency relationships.

    Advice to ManagementAdvice

    Be mindful of the talent drain. Listen to them, and do what needs to be done to retain them, and, as they move towards retirement, start thinking of ways to leverage their talent on a part time/consultant basis. Otherwise, by sheer demographics (esp in some departments), in the next 5-10 years, you will be losing a ton of experienced talent (i.e. your top segment experts) that are not easily replaced.

    Recommends
    Positive Outlook
    Approves of CEO

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