CNA Reviews

Updated 27 October, 2014
Updated 27 October, 2014
209 Reviews
2.6
209 Reviews
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CNA Chairman and CEO Tom Motamed
Tom Motamed
102 Ratings

Review Highlights

Pros
  • Great work-life balance, great people to work with (in 24 reviews)

  • Good work life balance and can easily work from home occasionally (in 8 reviews)


Cons
  • Senior management talks about work life balance but does not follow throughr (in 14 reviews)

  • Current senior management does not understand how specialty underwriting and claims functions (in 7 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    Leadership Sorely Lacking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Policy Service Representative in Reading, PA (US)
    Former Employee - Senior Policy Service Representative in Reading, PA (US)

    I worked at CNA full-time (more than 5 years)

    Pros

    There is a hard working body of workers. You might find yourself making a few good friends. Benefits are the usual but health coverage is subpar.

    Cons

    I worked at CNA for a pretty long time. I finally gave my notice and left. The reasons were numerous but mostly centered around the most over-used word at CNA -- Leadership. Does "Leadership" mean a supervisor who doesn't answer email, a manager who can't respond to a question about a job posting or a director who thinks it's appropriate to email me her goodbye when her desk is less than 10 steps away? I don't think so and neither do the 70 or so others I watched walk out during my time there. There is a great book called The 21 Indispensable Qualities of a Leader. In this book the author, John C. Maxwell, talks about those all too important qualities that great leaders must have. This is an excellent book for those that actually have these qualities to begin with and want to develop them more. Leaders must have CHARACTER. What does that mean? Doing the right things -- always. "Character is more than just talk. Followers do not trust leaders whose character they know to be flawed, and they will not continue following them." Probably one of the reasons why the turnover is so high at CNA. At CNA we wanted leaders to stand up for us but they didn't have the COURAGE. "If you don't have the ability to see when to stand up and the conviction to do it, you'll never be an effective leader." I could go on but the point is this: If you want to join the CNA team think long and hard about whether or not you will be able to stand the frustration that you must endure to work there. Luckily I'm at a company now that does a much better job.

    Advice to ManagementAdvice

    Have the foresight to realize that a baseball team does not consist of 9 pitchers. Quit surrounding yourselves with clones of yourselves and seek more diversity. You'll be able to build a stronger team. Concentrate on problem solving and IMPLEMENTING solutions. Don't know what to do? Ask your people and LISTEN but you MUST act too!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Petty Politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Nashville, TN (US)
    Current Employee - Anonymous Employee in Nashville, TN (US)

    I have been working at CNA full-time (more than 10 years)

    Pros

    Flexible Work Schedule
    Work From Home Opportunities

    Cons

    Too Much Focus on Personalities and not enough on the work at hand
    Leadership is absent most of the time
    No Home Work Life Balance
    Benefits are costly with large deductibles
    Systems are inadquate
    Too Many Chiefs and not enough Indians

    Advice to ManagementAdvice

    Change the Culture

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Used to be a good place to work; now the only thing that matters are the metrics.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CNA

    Pros

    Challenging work in specialty claims.

    Cons

    Current senior management does not understand how specialty underwriting and claims functions. Training is non-existent. Senior management talks about work life balance but does not follow throughr.

    Advice to ManagementAdvice

    Instead of just talking the talk about your employees being your most important asset, start showing them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    The worst job I ever had in my entire career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Something In the Accounting Department in Maitland, FL (US)
    Former Employee - Something In the Accounting Department in Maitland, FL (US)

    I worked at CNA full-time (less than an year)

    Pros

    I needed a job and I took this one because I was being laid off from my former job. I had to take a cut in pay of course, because the pay was lousy.

    Cons

    No training
    Poor management
    Poor morale
    Poor human resources department
    Very unprofessional environment
    Hated this job, every second was pure torture

    Advice to ManagementAdvice

    Fire everyone and start over. Oh, wait. They already did that, about a thousand times and they still have the same problems.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Ever-reorganizing, stale products, and reactionary leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Specialty Lines Underwriting Director in Chicago, IL (US)
    Former Employee - Specialty Lines Underwriting Director in Chicago, IL (US)

    I worked at CNA full-time (more than 3 years)

    Pros

    on-site health club. Friendly field employees (making the best of bad executive leadership by being nice to each other).

    Cons

    unresponsive, unreliable leadership (field and product). Product and field leaders are not in tune and leave the field employees confused and clueless. Ultimately paying the price by never being able to achieve their goals.

    Advice to ManagementAdvice

    Field and product need to proactively engage each other before delivering messages to the field. Be on the same page and help the field work with their distribution partners.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Not pleasant

    Former Employee - Project Manager in Chicago, IL (US)
    Former Employee - Project Manager in Chicago, IL (US)

    I worked at CNA as a contractor (more than an year)

    Pros

    There are a few good people in the company.

    Cons

    The bureaucracy and red tape is ridiculous. Nothing can be accomplished in the company. Every couple of years there is a round of layoffs.

    Doesn't Recommend
  8. 2 people found this helpful  

    Good mostly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CNA

    Pros

    Team.
    Excellent managers.
    Training.
    Ok salary

    Cons

    No work life balance. Upper level management took no measures to curb high attrition.

    Advice to ManagementAdvice

    Work on attrition. Set realistic high expectations.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Great company with focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Underwriter Specialist in Maitland, FL (US)
    Current Employee - Underwriter Specialist in Maitland, FL (US)

    I have been working at CNA full-time (more than 8 years)

    Pros

    Opportunities for growth in International company

    Cons

    It's not the largest insurance company but they do have a good and solid growth plan for the long term

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Denver, CO (US)
    Former Employee - Anonymous Employee in Denver, CO (US)

    I worked at CNA full-time (more than an year)

    Pros

    A solid group of co-workers who really gave their all to help the organization.

    Cons

    I have never seen a company with a worse culture. The Denver site changed for the worse after the Chicago brain trust sent in its proxies to run the operation.

    Advice to ManagementAdvice

    Clean house, particularly the managers and executives in World Wide Operations and the Western Service Center. The approach they take is far out of line with modern expectations of what a leader should be.

    Doesn't Recommend
    Negative Outlook
  11.  

    Very much enjoyed working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims
    Former Employee - Claims

    I worked at CNA full-time (more than 10 years)

    Pros

    Great teamwork; supportive senior management. Excellent pay and benefits. Many opportunities for all employees to be heard.

    Cons

    Position eliminated. Job security is more of an issue than in years past

    Neutral Outlook
    Approves of CEO

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