CNA Reviews

Updated 19 October, 2014
Updated 19 October, 2014
205 Reviews
2.7
205 Reviews
Rating Trends

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Approve of CEO
CNA Chairman and CEO Tom Motamed
Tom Motamed
99 Ratings

Review Highlights

Pros
  • Great work-life balance, great people to work with (in 22 reviews)

  • Good work life balance and can easily work from home occasionally (in 8 reviews)


Cons
  • Senior management talks about work life balance but does not follow throughr (in 14 reviews)

  • Current senior management does not understand how specialty underwriting and claims functions (in 7 reviews)

More Highlights

Employee Reviews

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  1.  

    Ever-reorganizing, stale products, and reactionary leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Specialty Lines Underwriting Director in Chicago, IL (US)
    Former Employee - Specialty Lines Underwriting Director in Chicago, IL (US)

    I worked at CNA full-time (more than 3 years)

    Pros

    on-site health club. Friendly field employees (making the best of bad executive leadership by being nice to each other).

    Cons

    unresponsive, unreliable leadership (field and product). Product and field leaders are not in tune and leave the field employees confused and clueless. Ultimately paying the price by never being able to achieve their goals.

    Advice to ManagementAdvice

    Field and product need to proactively engage each other before delivering messages to the field. Be on the same page and help the field work with their distribution partners.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Not pleasant

    Former Employee - Project Manager in Chicago, IL (US)
    Former Employee - Project Manager in Chicago, IL (US)

    I worked at CNA as a contractor (more than an year)

    Pros

    There are a few good people in the company.

    Cons

    The bureaucracy and red tape is ridiculous. Nothing can be accomplished in the company. Every couple of years there is a round of layoffs.

    Doesn't Recommend
  3. 2 people found this helpful  

    Good mostly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CNA

    Pros

    Team.
    Excellent managers.
    Training.
    Ok salary

    Cons

    No work life balance. Upper level management took no measures to curb high attrition.

    Advice to ManagementAdvice

    Work on attrition. Set realistic high expectations.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great company with focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Underwriter Specialist in Maitland, FL (US)
    Current Employee - Underwriter Specialist in Maitland, FL (US)

    I have been working at CNA full-time (more than 8 years)

    Pros

    Opportunities for growth in International company

    Cons

    It's not the largest insurance company but they do have a good and solid growth plan for the long term

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Very much enjoyed working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims
    Former Employee - Claims

    I worked at CNA full-time (more than 10 years)

    Pros

    Great teamwork; supportive senior management. Excellent pay and benefits. Many opportunities for all employees to be heard.

    Cons

    Position eliminated. Job security is more of an issue than in years past

    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Denver, CO (US)
    Former Employee - Anonymous Employee in Denver, CO (US)

    I worked at CNA full-time (more than an year)

    Pros

    A solid group of co-workers who really gave their all to help the organization.

    Cons

    I have never seen a company with a worse culture. The Denver site changed for the worse after the Chicago brain trust sent in its proxies to run the operation.

    Advice to ManagementAdvice

    Clean house, particularly the managers and executives in World Wide Operations and the Western Service Center. The approach they take is far out of line with modern expectations of what a leader should be.

    Doesn't Recommend
    Negative Outlook
  8. 2 people found this helpful  

    Chaotic but good opportunity for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in New York, NY (US)
    Current Employee - Consultant in New York, NY (US)

    I have been working at CNA full-time (more than 3 years)

    Pros

    Lots of opportunity to move into different areas. Management promote from within.

    Cons

    Constant turnover. Inflexible work from home.

    Advice to ManagementAdvice

    Try working at a desk level before making major decisions.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tax Consultant in Chicago, IL (US)
    Current Employee - Tax Consultant in Chicago, IL (US)

    I have been working at CNA full-time (less than an year)

    Pros

    Nice people. Great benefits. Mid-pace environment.

    Cons

    Too much laid-offs, fire every quarter

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    Approves of CEO
  10. 6 people found this helpful  

    A return to "Mad Men"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL (US)
    Former Employee - Anonymous Employee in Chicago, IL (US)

    I worked at CNA full-time (more than 10 years)

    Pros

    Salary and PTO, some nice co-workers

    Cons

    CNA used to be a great place to work, but over time, culture became an episode of "Mad Men." It is a "one size fits all" management approach to every issue. The company has a rigid, top down management style without much room for innovation or creativity. This can be rather stifling and suffocating at times. The company has become overly process driven thinking this will somehow make them profitable. All that happens is more work for employees who are struggling with myriad vendors - many whom are incompetent. It's a daily battle to get positive results when outside vendors control so many things and can make or break results. The fix? Hire another vendor. There is high employee turnover and no senior female leaders - they're all men. Until the older generation of senior leaders exit, I see no positive changes on the horizon. Every day you walk into the office, you are working with a skeleton crew of people who actually do the work, and then you open up the intranet page to see yet another SVP or President hired usually in Underwriting. It grew old.

    Advice to ManagementAdvice

    Stop "processing" employees to death as a desperate measure to try to become profitable. Hiring ten more vendors to do what employees should be doing is not going to make CNA profitable and just creates more frustration and stress for employees. Every senior leader needs to sit at an adjuster's and/or claim support desk for 2 weeks as a prerequisite to keep his job. Stop having meetings to talk about meetings and let people actually work for a change. Come back to the 21st century and allow employees to work from home occasionally and wear business casual attire as well. Stop taking perks away.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Great Place to Start Out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CNA full-time

    Pros

    Salary and Location Downtown Chicago

    Cons

    Culture, Work Life Balance, Management

    Advice to ManagementAdvice

    Innovate

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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