CNA

www.cna.com
Employer Engaged

Employee Reviews

Sort: Popular Rating Date
  1.  

    Business Analyst

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CNA

    Pros

    Interesting projects with focus on process improvement and knowledge within the team

    Cons

    Lots of transition with off shore resources

  2. 2 people found this helpful  

    Get the experience and leave.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Policy Service Representative in Reading, PA (US)
    Former Employee - Policy Service Representative in Reading, PA (US)

    I worked at CNA full-time (more than 3 years)

    Pros

    Educational assistance for insurance designations and college degrees. Many lines of insurance are provided by the company so there is a lot to learn about in preparation for your next transition

    Cons

    Upward mobility is almost non existent for employees in World Wide Operations. Management is big on creating development plans but nothing ever really comes about. Few people have actually been able to move into more rewarding and challenging roles. Outsiders with less experience and education are hired before internal candidates are even contacted.

    The company is in a constant state of change. Underwriters are now required to be salesmen which pushes work down the line to less qualified processing employees, with no salary increases. WWO changes too often to keep up with. The changes are supposedly for the better, but quality and production goals are never met. Instead of changing the unrealistic standards, more tasks are added which require more time for transactions.

    WWO is now merging divisions and eliminating positions. Some jobs are being outsourced while others are being eliminated in order to demote employees and cut salary. The business practices of management create a very negative environment to work in. They treat employees like pieces in a machine and in turn, employees complain constantly about anything they can. If you are considering a position in world wide operations, you need to be sure you can handle this kind of environment with a very low salary. I couldn't, so I left.

    Advice to ManagementAdvice

    This is not Chubb. Some things just won't work at CNA that work at Chubb and vice-versa.
    If you allow qualified employees to move up, the turnover may be reduced. The hostility between management and employees will be reduced as well if people knew that the company cared.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    POOR AND MISERABLE WORK ENVIRONMENT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Licensed Client Specialist in Maitland, FL (US)
    Former Employee - Licensed Client Specialist in Maitland, FL (US)

    I worked at CNA (less than a year)

    Pros

    Working hours and paid holidays

    Cons

    Unlicensed supervisors and managers. Unaware of insurance licenses , contracts and law. Poor employment practices, retaliation when your opinions or ideas are presented. Not enough personnel to handle incoming calls. Making unlicensed employees handle calls over the phone. Principal director came from the insurance Business where her poor performance made upper management terminate her employment, which is what is happening to this operation.

    Advice to ManagementAdvice

    Bring capable personnel licensed and trained in Insurance Business willing to asume responsibilities and not to empowered themselves over poor management decisions.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 3 people found this helpful  

    command and control

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CNA (more than 10 years)

    Pros

    People, growth opportunities, coverage, forms

    Cons

    Strategies change, heavy turnover challenges agency relationships, windows XP - really? Senior leadership focused on their own strategies .

    Advice to ManagementAdvice

    Listen and action on your most recent employee survey.

  6. 1 person found this helpful  

    Great place, great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL (US)
    Current Employee - Anonymous Employee in Chicago, IL (US)

    I have been working at CNA full-time (less than a year)

    Pros

    Great work-life balance, great people to work with. There is a lot of collaboration and you feel like you are an important part of a team. I also have a lot of autonomy and my manager does not micromanage. There is real trust between employees and management to get things done. The benefit of working in Chicago is that you have access to the gym, which is a great outlet for a lunchtime break. The health and well being of employees is important to the company.

    Cons

    As with any large corporation, there is constant change, some may not be able to adapt to the change.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Positive, yet frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at CNA

    Pros

    Well paid, managers are responsive to employee options and the work is interesting

    Cons

    Work life balance could be better and the HR department has some real flaws. Internal training programs need work.

    Advice to ManagementAdvice

    Improve the HR department

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Good areas and ok areas to work for. Focus on what you want out of the job and career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Management Specialist in Chicago, IL (US)
    Former Employee - Senior Project Management Specialist in Chicago, IL (US)

    I worked at CNA full-time (more than 10 years)

    Pros

    Given the right situation this can be a good career stop and learning and develop professional. Overall good environment to learn big company approach and it can be a good training grounds for next job.

    Cons

    Need to look out for your own Career. If you make a mistake or take risk it could live with you for the rest of your career there. Depending on your management it could limit your career opportunities.

    Advice to ManagementAdvice

    Focus and developing your people and give them opportunities to take on risk so that your company can move forward and improve your operations. There is a fear culture and do not be wrong type of environment.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Depressing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CNA

    Pros

    Cafeteria, gym (you pay of course), that is it. If you like to self congratulate and pad your ego with white men this is the place !!!

    Cons

    Depressing work environment ), old building with old building problems, sad smelly bathrooms, no cultural or ethnic diversity (look at cnas leadership page), no women in leadership positions, too much self promotion by management not enough development of talent with recognition, low pay compared to competitors, low job placement if hired (with years of experience expect to be placed in a entry level position) , no sick or work from home

    Advice to ManagementAdvice

    Transparency of leadership and initiatives is a must ( I have no idea what our head of hr does except read prescripted notes 4 times a year) , fix the work culture by infusing new smart young talent, fix work environment by using all elevators ( usually 3 shut down for "energy conservation" purposes), revamp cubicles for open air system like tech companies do, update bathrooms, need perks like free coffee snacks, pay for our gym memberships, provide sick days and work from home on Friday for mothers and fathers

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Frustrating place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Current Employee in New York, NY (US)
    Current Employee - Current Employee in New York, NY (US)

    I have been working at CNA full-time (more than a year)

    Pros

    Great place to learn. You have the ability to expand your knowledge whether on the job or thru other means such as a course online. A lot of work.

    Cons

    Sometimes you feel you are working on an assembly line. A lot of people work hard. Need to improve paying for performance. Need to be more transparent with strategy and long term goals.

    Advice to ManagementAdvice

    Be more visible to remote offices. Talk more about the true goals and strategy. Show that the employees are appreciated, those that work hard. Stop saying one thing publicly only to have your leadership implement something different.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 6 people found this helpful  

    Great company to work for, but experience varies with department and managers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Chicago, IL (US)
    Former Employee - Director in Chicago, IL (US)

    I worked at CNA full-time (more than 8 years)

    Pros

    Many departments to transfer in and out which can help build skill sets. On-site fitness facility. Great name recognition. Excellent experience until new management came into the Select Risk group.

    Cons

    The VP was the worst I have ever worked for in my life. Egomaniac, took credit for our work, pitted us against each other, torched the program to the point where they shut down the entire transportation department.

    Recommends
    Neutral Outlook
    No opinion of CEO

Work at CNA? Share Your Experiences

CNA

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.