Brookdale Senior Living

www.brookdaleliving.com

Brookdale Senior Living Reviews

Updated 27 January, 2015
Updated 27 January, 2015
523 Reviews
2.8
523 Reviews
Rating Trends

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T. Andrew Smith
151 Ratings

Review Highlights

Pros
  • Residents are great; make your 8-hour shift worthwhile (in 14 reviews)

  • Feel as if I make a difference in the lives of the residents (in 8 reviews)


Cons
  • This is verbalized by upper management so often, but never actually followed in truth (in 32 reviews)

  • Heavy turnover of management as well due to Work life balance out of proportion (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Office Manager in Orlando, FL (US)
    Current Employee - Business Office Manager in Orlando, FL (US)

    I have been working at Brookdale Senior Living full-time (less than a year)

    Pros

    Company is great and well-managed. Policies make sense.

    Cons

    Large company, procedures are already set in place

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    been with the company for 10 years

    Current Employee - Resident Care Associate in San Antonio, TX (US)
    Current Employee - Resident Care Associate in San Antonio, TX (US)

    I have been working at Brookdale Senior Living full-time (more than 10 years)

    Pros

    I love the staff and residents

    Cons

    the pay could be higher for the work we do

  3. 2 people found this helpful  

    Coldhearted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CNA in Concord, NC (US)
    Current Employee - CNA in Concord, NC (US)

    I have been working at Brookdale Senior Living

    Pros

    Residents are great, but staff is horrible

    Cons

    Staff and Administration are unorganized and childish. No communication between the two. Pay is ridiculous for a CNA

    Advice to ManagementAdvice

    Stop being so uncompromising to staff. And the rude behavior of management is why they can't keep any staff.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Good company gone bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations
    Former Employee - Operations

    I worked at Brookdale Senior Living (more than 8 years)

    Pros

    Salary not bad, benefit package choices good. There are many good people with the desire to do well and serve residents.

    Cons

    Old Emeritus is now new Brookdale. Culture is no longer the driving force.

    Advice to ManagementAdvice

    Stip pushing for a minute, give low level associates time to catch their breath and provide a forum that allows for honest feedback without fear of retribution. Money and the stock market should not be the main focus when taking care of elderly.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Brokedale getting filthy rich off the old and sick. Fancy buildings do NOT equal good care.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President in Laguna, Los Angeles, CA (US)
    Former Employee - Vice President in Laguna, Los Angeles, CA (US)

    I worked at Brookdale Senior Living

    Pros

    Caring for Seniors is always rewarding. Trying to sell them services they will never get is sickening

    Cons

    Lying and selling services to Seniors knowing that they will never receive the care they deserve and are paying for. The only thing Brookdale cares about is stock share holders profits and their budget. Corporate put out a company wide email last week telling all management to write Glassdoor with positive PR because they are afraid everyone can see the truth on this site and it will affect occupancy and their bottom line. They should have focused instead on actally improving morale by keeping their promises and quit cutting staff hours providing care to the residents!!! Pay care staff more than $10! Get rid of greedy money Grubbing top heavy Directors and VP's who add no value. Why should so many people get rich off the backs of the Elderly and sick Instead of paying for slick salespeople and constant training meetings conference calls...pay to provide real care like you promised.

    Advice to ManagementAdvice

    I hope one day you are old or sick and have to live in one of your own facilities

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Family Values are gone forever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Director in Albuquerque, NM (US)
    Former Employee - Executive Director in Albuquerque, NM (US)

    I worked at Brookdale Senior Living

    Pros

    All of the pros left with Emeritus. There is a Brookdale on every corner just like McDonald's. It is a " cookie cutter " operation. Training is easy due to the fact that there is very little. Regulatory compliance is easy also, they make up the riles as they go along.

    Cons

    The Cornerstones are not worth the paper they are printed on. Vacation and sick leave accrue but are difficult to use due to under staffing. There is not enough money available at most facilities for basic needs.

    Advice to ManagementAdvice

    Read your own associate handbook and follow your policy. Read your cornerstones and give them their due. Remember the residents and provide great care. Value your employees and treat them with respect.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    TOO MANY CHIEFS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Activity Assistant in Arlington, TX (US)
    Former Employee - Activity Assistant in Arlington, TX (US)

    I worked at Brookdale Senior Living

    Pros

    Decent pay and benefits...the relationships with the residents are priceless.

    Cons

    Hours cut after being there about a month due to low residence count. The rules changed every day., so you did not know from day to day what the rules were. A lot of back stabbing and gossip in the front office. Very disappointed in upper management. I was screamed and yelled at in front of residents by my immediate supervisor. The upper management did nothing but protect him....Many other employees have left because of this person. They also expect you to be there several days a week, but only few hours a day....

    Advice to ManagementAdvice

    Stop covering up for a department supervisor that is a big liability to you.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Good company trying to surpass the new insurance and business requirements associated with Obamacare.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Brookdale Senior Living

    Pros

    Dynamic, flexible work hours, open to new ideas and many activities/therapy treatment ideas (in and/or out of the facility, as long as it is justifyable, functional, safety, and quality of life based)

    Cons

    Frustrating, can feel micro-managed, depending on the leadership, relationships with facility administration varies on culture of the individual building (therapy dept. not employed by the individual building so not always a 'team' relationship). Very little $$ for treatment supplies and testing equipment (but depends on budget and need of individual clinics)

  10. 1 person found this helpful  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Brookdale Senior Living full-time (more than 5 years)

    Pros

    An enjoyable place to work. Staff AND residents truly care for another.

    Very rewarding work

    Relationships made with residents and their families are priceless

    Cons

    Prevents and discourages management from converting PRN employees to PT or FT due to cost concerns. Employee satisfaction and retention should trump this concern. Due to public scrutiny in the media recently, Brookdale will take steps to review employees' status and transition them if warranted, but this has been a known issue for years at the community level. The community cannot make a change until approved by corporate.

    Work/Life Balance for on call employees is challenging.

    No recognition for front line management.

    Recommends
    Positive Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Nightmare employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RN Case Manager Home Health
    Current Employee - RN Case Manager Home Health

    I have been working at Brookdale Senior Living

    Pros

    Pay. And that's if you can handle the stress and back stabbing that comes with working for Brookdale.

    Cons

    Shady and secretive managers. Fire people who don't agree. Punishment for speaking up. Make changes to positions without involving the people who will actually be affected by the workflow

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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