Brinker Reviews

Updated 19 August, 2014
Updated 19 August, 2014
83 Reviews
3.4
83 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Brinker Chairman, President, and CEO Doug Brooks
Doug Brooks
43 Ratings

Review Highlights

Pros
  • Flexible hours during down times (in 5 reviews)

  • Compensation, structure, ability to move up and be promoted from within (in 3 reviews)


Cons
  • long hours management can treat you like a child (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Recruiter  in  Dallas, TX (US)
    Former Employee - Recruiter in Dallas, TX (US)

    I worked at Brinker full-time for more than 8 years

    Pros

    great culture, fun place to work

    Cons

    downsizing, sold brands and jobs were eliminated

    Advice to ManagementAdvice

    take care of people

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Has gone from "work hard, play hard" to just "work hard". No one "Play's Restaurant" any more.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Brinker full-time for more than 8 years

    Pros

    Although there has been a lot of turnover, there are still phenomenal people at Brinker. I very much enjoy working with them every day and moving the business forward.

    Cons

    More and more of the new people in the company embody the "what have you done for me lately" mentality. While driving for some monthly result, they drive over coworkers. Several months of this sort of behavior has taken its toll, creating more and more of an "us vs. them" attitude. Brinker is losing its family unity.

    Advice to ManagementAdvice

    The focus on listening to the managers and flattening communication with the field has been great. There is no reason that we had to stop doing the same at the Home Office. The Home Office is smaller than ever, yet the casual face-to-face with leadership is at an all-time low.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    They were very impersonal with "lower level" employees

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Brinker

    Pros

    They have sporting events for all employees to participate in.

    Cons

    They're a huge corporation who can't remember someone's name.

    Advice to ManagementAdvice

    Let server's wear better clothes.

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  5. 1 person found this helpful  

    Relationship-oriented company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Dallas, TX (US)
    Current Employee - Anonymous Employee in Dallas, TX (US)

    I have been working at Brinker full-time for more than 3 years

    Pros

    Casual dress - flip flops, shorts, tank tops are normal
    Food/beverage connection - 100% discount at chili's, 50% at Maggiano's; there's always food around; company events often include margaritas, beer, etc.
    Work/life - flexible hours; often see kids or dogs in office; on-campus gym
    Relationship-oriented - collaboration culture; building relationships is crucial to success; CEO Doug Brooks sets great example, knows literally every employees' name

    Cons

    Public company - mood of company is tied to performance; more pressure if sales are down
    Food connection - "The Brinker 20" is real
    Large company - culture sometimes feels small, but usually hierarchical and slow in making decisions because have to check off and include everybody
    Inconsistent leadership examples - Maggiano's president has great personality and very personable, Chili's president is dry, not approachable, intimidating

    Advice to ManagementAdvice

    Keep culture and fun going even if sales are down
    Find ways to get decisions made more quickly

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Brinker full-time for more than 5 years

    Pros

    The best restaurant concept I have worked for.

    Cons

    Its a restaurant it can get old.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Chili Head  in  Orlando, FL (US)
    Former Employee - Chili Head in Orlando, FL (US)

    I worked at Brinker part-time for more than 5 years

    Pros

    There were no pros to ths job

    Cons

    Exploitation. taking advantage of. all things they specialize in...

    Advice to ManagementAdvice

    Get an education...then criticize your employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Chilis

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager  in  Houston, TX (US)
    Current Employee - Assistant Manager in Houston, TX (US)

    I have been working at Brinker full-time for more than 10 years

    Pros

    Great Culture, great people, great tradition, great reputation, job security,

    Cons

    More and More is put on your plate with tighter regulations and restrictions. Recognition not what it used be for loyal and tenured employees. Doing a great job in a particular area only brings higher expectations for the next year until you are bound to fail.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Money was great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bartender
    Former Employee - Bartender

    I worked at Brinker full-time for more than 8 years

    Pros

    Ability to move up within restaurant quickly.
    Money was great
    Fun atmosphere

    Cons

    Constant changes within menu and policies
    No sense of direction

    Advice to ManagementAdvice

    Try to keep on the same page

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Nothing new at Chili's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Marketing Manager  in  Dallas, TX (US)
    Current Employee - Senior Marketing Manager in Dallas, TX (US)

    I have been working at Brinker

    Pros

    Mid level management and below you'll find great, smart people who are willing to help you out.

    Cons

    Cross functional team dynamics are below par. Company fosters an us vs. them mentality between teams.
    Senior management willing to rest on laurels and often finds themselves behind the curve vs. competition.
    Difficult for innovative ideas to bubble to the top...more willingness to try what competitors have had success with rather than be first out of the gate.

    Advice to ManagementAdvice

    It's okay to be first...don't be afraid to step out alone. Second place is last place...and Chili's is approaching third place among it's competitive set.

    No opinion of CEO
  11.  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Bar Tender  in  San Marcos, TX (US)
    Former Employee - Bar Tender in San Marcos, TX (US)

    I worked at Brinker

    Pros

    Flexible schedule, ability to make good tips and meet new people.

    Cons

    Corporate does not value longtime employees. Management is constantly changing.

    Advice to ManagementAdvice

    Get away from putting food into Infrared warmers. Make food fresh ready to order. Focus on building regular customers instead of turning tables.

    Doesn't Recommend
    Disapproves of CEO

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