Bottomline Technologies Reviews

Updated 25 April, 2015
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3.2
95 Reviews
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Bottomline Technologies President, CEO, and Director Rob Eberle
Rob Eberle
71 Ratings

Pros
  • Good benefits, free fruit in the summer, free ice cream (in 7 reviews)

  • Employees are go getters and want to impress and succeed and great benefits (in 6 reviews)

Cons
  • They talk of 'work-life balance', but they do not walk the walk (in 9 reviews)

  • Very long hours are frequently expected (in 6 reviews)

More Pros and Cons

Employee Reviews

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  1. Sr production support engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bottomline Technologies full-time (More than 10 years)

    Recommends
    Recommends

    Pros

    good benefits: health, 401K, stock purchase program, gym membership incentive,
    In some positions and locations, partial or full work from home is available.
    Good atmosphere, lots of nice and professional people. Interesting products.

    Cons

    Salaries below average. Health insurance has deductible.

  2. Anonymous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Portsmouth, NH (US)
    Current Employee - Anonymous Employee in Portsmouth, NH (US)

    I have been working at Bottomline Technologies

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This is a fabulous place to work and it's all about the culture which starts at the top. Delighting customers, doing the right thing, and working with and for each other are not just slogans; it's the way things are done here. Best company I have ever worked for.

    Cons

    I have not been able to find one.

    Advice to Management

    Keep it up.

  3. Mostly good employee experience and making real efforts to get better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bottomline Technologies

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The people are great; some real industry gurus.

    Cons

    Work/life imbalance in some areas; some benefits need updating

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    Company is not for everyone

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bottomline Technologies

    Pros

    BT has very good benefits.
    There are many talented people. The company has a nose for acquiring good but undervalued business.

    Cons

    There is a culture of distrust throughout the company. Open communications are non-existence in most departments. It seems everyone or group lives in their little island with no way off. Leadership has attempted to create a good culture through verbal, email and other types of communications but their actions are the opposite.
    I honestly do not think anyone trust the leadership team, which includes HR. Many people prefer not to go to HR because it was a "death wish", this is sad (hearsay).

    Annually they lay people off so they can make room for new people from the acquisitions. The layoff seems to be pretty random, definitely not based on performance. Luckily I left before then. Many good people were let go.

    You will find these things throughout the company --smoke and mirrors
    --immature processes
    --inefficient
    --rude and disrespectful
    --lack of teamwork

    I am surprised they average 3 stars, the horror stories from this company blows me away.

    Advice to Management

    Come up with a better strategy than growth through acquisition. The stress that you are putting on your employees are unnecessary and will become a major problem in the future. Get your house in order and go back to basics.

  6. I love Bottomline!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bottomline Technologies

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Celebrating 15 years at Bottomline and another incredible opportunity. I love Bottomline!

    Cons

    I don't have anything negative to say

  7. Helpful (8)

    It's all a shell game...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Assurance Engineer
    Former Employee - Quality Assurance Engineer

    I worked at Bottomline Technologies

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Stock option plan and exposure to technologies.

    Cons

    Everything else. They have no concern over employee retention. They would rather treat all employees poorly and hope they have an organization built on a staff that are too afraid to leave or simply too lazy to seek better treatment.

    Work life balance is nonexistent. Don't let them fool you with the allure of raises and bonuses either. Won't happen.
    Company motto is "With and For each other". They tout this mentality, but it's a facade. They have little to no concern for each other.

    Advice to Management

    Stop purchasing companies and leading everyone to believe that employees are the most important asset. We both know you don't actually care. You buy the company drain it of its product like the vampires you are and then you let all the employees quit from awful working conditions, lay them off to move resources or keep them around and treat them horribly.

    Finally for the CEO...you're a clown. You have staff meetings and you blow horns and play ridiculous musical instruments on your computer. You have a clapping and cheering button you press. You think it's cute and funny, but the reality is everyone else is laughing at you. Start thinking of your employees and you won't need to press the clap button. People will actually respect you and clap for you.

  8. Helpful (12)

    Image over substance, dollars over humanity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Developer in Portsmouth, NH (US)
    Current Employee - Developer in Portsmouth, NH (US)

    I have been working at Bottomline Technologies full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent onboarding process but not much after that.
    Good health plan.
    You can easily be hired into a position that you are unqualified to fill and things are so disorganized that it will take them a long time to notice.
    Nice people to work with.
    Fortunately for the employees, the stock is fairly volatile so the employee stock purchase plan often works out as a plus.
    For those with families, there are more family activities than average. I don't have kids but it seemed to please those who did.
    Contractors and certain employees have time cards. Time tracking on internal projects borders on fiction, especially useful for underperformers.
    Benefits probably make it almost on par with other local software employers.

    Cons

    The narcissism is comparable to the Kardashian family. The CEO, in an effort to get onto the best places to work list, argued successfully with NH Magazine to have businesses that were laying off employees from being disqualified from the contest. That didn't stop Bottomline Tech. from accepting the award amid its own layoffs.
    One of the people I had to work with was arrogant and counterproductive. I had heard that before joining BT that this person managed a restaurant. It's easy to believe. People are treated like minimum wage employees, except when it came to working ridiculous hours without additional compensation. I watched some of the best employees get let go and get replaced by recent college grads who brought little to the table besides malleability and lower salary thresholds. It almost seemed like some sort of an experiment where BT was trying to see if they could jam people from all walks of life into a technically challenging career. Employees are sometimes way over their heads, but some acquisitions come with talent. When there are truly talented people, they end up carrying the weight of the eternal trainees.
    Jobs are rarely posted internally and unless you spend your workday networking, you won't be going anywhere with your career. Product training is rarely done internally. People don't really know the product and opportunistic employees hoard and deny access to proprietary information or step out of their roles to steal underling's spotlight, insuring career opportunities for themselves.
    Industry standards are sometimes ignored or fictionalized. Agile SCRUM execution is so weak that it felt like somebody read a handout from a training course, didn't quite understand it, and taught it to everyone else. Coding DB design work is so far from professional that it boggles the mind. Anyone who truly codes with professionalism gets out as quickly as possible. Source code management appears to be off the charts mismanaged. So much professional ground is lost by remaining in this place.
    Management seems to be lead by a cross between a Dickesnsonian manager and an entitled prep-school dandy. I can't say that about any other software company that I've worked for. Instead of learning more about your industry, you experience mental attrition. There are definitely some happy people here, but they are often the people who are deluded into thinking that they are top performers or are just happy that nobody notices that they are just camping out.
    I have to agree with the people who say that management strongly hints to employees to post positive reviews. Good press is craved like insulin to the diabetic.
    Firing people seems like it can be arbitrary, until the 20-something replacement comes in, taking 3 to 6 months to be productive at all, and likely working for a fraction of the salary. If NH weren't an "at will" employee state, there would probably be complaints about age and sex discrimination. The employees could probably unionize, but their jobs would be offshored. I've seen people with strong work ethics and superior skills be let go in favor of wet behind the ears beginners. The loss of one big client even during the sales cycle means that a third of the employees experience extreme nervousness about their employment. Work/life balance can be way off and layoffs are on the mind of many.

    Advice to Management

    Time for some turnover in senior management. Big time. People are tired of the self deprecating comments by the CEO about his looks and the speeches about reinvestment in the company and opportunities that rarely come for the heads down employees. Form an HR department that works for the employee benefit. I've never been part of a company where the HR department seems like less of an advocate for employees. Too many managers are over-impressed by themselves.

  9. Helpful (4)

    Bottomline is a sweatshop. That was my experience after working there for several years. Others are in agreement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bottomline Technologies full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The people are very nice. There are things to learn (only on your own, however-little or no training is offered), but the pressure is ridiculous.

    Cons

    They claim to believe in work-life balance, but nothing is farther from the truth. People work crazy hours, with no regard for anything but work. They also have yearly layoffs,

    Advice to Management

    Think more of the employees, offer more training and opportunities for advancement, practice what you preach as far as work-life balance.

  10. You will not be bored

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Portsmouth, NH (US)
    Current Employee - Anonymous Employee in Portsmouth, NH (US)

    I have been working at Bottomline Technologies

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company is aggressive - this means that people are encouraged to find new ways to move things forward. This is combined with a very strong "Work and and for each other" atmosphere. The people that succeed here welcome new things and taking on new challenges.
    The vast majority of the senior leadership is very strong and very knowledgeable. There are no Dilbert-esqe "middle managers". Everyone rolls up their sleeves and contributes.
    You are in charge of your own professional growth. No one is going to mandate/dictate what you need to do. Yet at the same time there is an expectation that you will take on this responsibility.

    Cons

    It is not for everybody. If you need very rigid hierarchies, you will not like it. If you need to be told what to do all the time, you will not like it.
    Work/life balance can be a little tricky. People that thrive are those who's passion for their work is a real driver in their lives.

    Advice to Management

    Keep the core culture as the company continues to grow.

  11. Helpful (4)

    False sense of security

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bottomline Technologies full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Work Life balance and consistent bonuses.

    Cons

    This company periodically does lay offs, wit no warning or any indication that you may be laid off. In my time there I provided excellent customer service and increased my revenue year over year. Then after multiple great reviews and raises, I was unexpectedly laid off. Very poor business model. Upper management knows nothing about the product they are offering and communication between teams is non existing. I do not recommend this company to work for.

    Advice to Management

    It is more expensive to keep hiring new employees, only to et them go after a few years, then to consistently hire and train new individuals. In addition it creates poor client retention. Lastly, know your product!

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