Biolife Plasma Services

  www.biolifeplasma.com
  www.biolifeplasma.com
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Biolife Plasma Services Reviews

Updated 16 September, 2014
Updated 16 September, 2014
53 Reviews
3.0
53 Reviews
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Review Highlights

Pros
  • Benefits are good, advancement opportunities exist, and lots of interaction with people every day (in 5 reviews)

  • You get a lot of interaction with many people, and the pay is good when you are starting out of school (in 4 reviews)


Cons
  • Open some holidays and every Saturday making it difficult to have a good work/life balance (in 6 reviews)

  • if upper management doesn't like you they will jump at first chance to fire you rather than help you work thru issues (in 3 reviews)

More Highlights

Employee Reviews

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  1.  

    Not a happy camper

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Biolife Plasma Services full-time for more than 5 years

    Pros

    The pay is good. The benefits are good, in many cases better than even government benefits. That is as much good as I can say.

    Cons

    Upper management decisions which make zero sense. We need more donations, so instead of doing the one thing which we all know will work (higher fees), they are expanding hours, making comparisons to Wal-Mart and Target? Because we are the same as big box retail? We don't have the staff to manage the increased hours, many people are working 12-14 hour days on split shifts to almost get enough staff coverage.
    We have a new Manager who has caused turnover to be >50% this year. I know it's with the intention of creating culture change, but we are killing our staff. She does not listen to anybody. Anyone who disagrees is immediately "on her radar" which essentially means that she will look for a way to push you out the door.
    Favoritism runs rampant at our center, and it is almost impossible to get from the bad to the good. She pre-determined everyone's fate, meaning it is only a matter of time. She treats people as though they are stupid, when she is not too bright herself. She even stated that the only smart people in the center are her and the two assistant managers. She is fantastic at shoveling the BS from her superiors down to the rest of us, but is incapable of generating even a single thought of her own.
    She refuses to even remotely stand up for her employees. A decent manager would have the spine to tell Corporate that we are not sufficiently staffed to expand our hours, and request that we wait until we are staffed sufficiently.
    Several years ago, Biolife began a massive expansion company wide, renovating existing centers to maximize space, building new centers, etc. The reason was a medication which was in trial phases. They had decided that there was not nearly enough plasma in storage to manufacture enough medications for this disease, and that it was a shoe-in to pass FDA trials. It didn't. Then we had to slow down drastically to reduce our inventory. That was when the nightmare of extreme micro-management began. We are finally beginning the construction of a new plant for manufacture of medications from the plasma, 4 years later. Instead of building a new plant before massively increasing the amount of plasma, they did it backwards, and were surprised when we had too much inventory.
    Ultimately, the decision-making of upper management and directors is dumb-founding. They are very reactive, and not the least bit strategically proactive.

    Advice to ManagementAdvice

    Your people matter. Treat them decently and with respect. Do not abuse them, the cost of turnover is not at all worth the mistreatment. It is far cheaper to reward staff for hard work than it is to replace them when they are burned out.

    Doesn't Recommend
    Neutral Outlook
  2.  

    Years for Tears

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Mount Pleasant, MI (US)
    Former Employee - Anonymous Employee in Mount Pleasant, MI (US)

    I worked at Biolife Plasma Services full-time for more than 8 years

    Pros

    Great donors, friendly employees (most of them), good pay

    Cons

    Horrible hours, so if you want a life, don't work here! Sick time is very limited, so people come in sick all the time and get every one else sick including donors! Had several employees come in sick because they had no sick time left and would have been fired if they hadn't. One person got fired because she "just wasn't a good fit". It was because she had a brain and used it and that's one thing you can not do here! You have to be willing to be a sheep....following blindly without a mind of your own. Major stress due to he pressures of getting as many people on the beds as possible! It was never fast enough or good enough.

    Advice to ManagementAdvice

    Management needs to be willing to stand up for their good employees. The company, as a whole, seems to be doing well, but they need to look at the high turn over in employees ( I was there for almost 10 years and we had over 250 employees come and go). They need to be more fair when it comes to work-life balance...some employees get preferential treatment, not only with time off, but also with preferred hours and days. Preferential treatment doesn't stop there....it's also seen in promotions and corrective actions. Some get them, some don't, depending who you are.

    Doesn't Recommend
    Neutral Outlook
  3. 5 people found this helpful  

    Stable Employment, Good Starter Career - Lacks long-term opportunity, employee appreciation, stressful, high turnover.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Biolife Plasma Services for more than 5 years

    Pros

    Excellent beneifts, excellent time-off, VERY stable employer, does not cut hours on employees, modern facilities, leadership tries to be friendly and accessible. Teamwork is big within most loacations. Good pay at starting level with no experience. On the job training. Helping people with your work. Clean place to work and nice lunchrooms. Has policies in place for staff, which are followed, so hard-working staff don't have to put up with slackers. Working with the donors is great and outgoing personalities would like this job. Get to see the same donors each week. There is room for growth within the center locations, but pay will likely top out at $15.00- $16.00/hr unless you become a manager or relocate far away. Leaders in the plasma-collection industry. Much more organized and far above the competitors, when it comes to donor customer service. Blows the competition out of the water. Granted, most locations do not have competition, but if they do, donors that leave for a while often come back to BioLife.

    Cons

    This job is extremely stressful, and it goes unrecognized and is not fully acknowledged or rewarded/ compensated. Staff are asked to perform every task to the tee of SOPs, cGMP, FDA, etc., while also focusing on achieving all kinds of internal metric goals. Have to process very quickly, get accurate venipunctures, great customer service, remain professional, deal with CONSTANT changes in policy and guidance. Nobody can even keep track of all of the changes. The management teams try to keep up and connect with employees. They receive so much communication from corporate, and are SO micro-managed, that they don't even have time to work with the staff. It's not really the regulation that's hard to keep up with. Anyone can get used to that. It's totally ineffective decision-making and disorganization in the upper level of BioLife. All departments tend to work in a vacuumed silo, with their own separate agenda. And so they hand down most communication for their department as if every single thing is a crisis. You never know what's really important because everything comes off as important.
    Getting a reminder about filling out 2 blanks on a spreadsheet for somebody's project vs dealing with all of the current production, HR, facility maintenance, strategic planning, quality assurance, training, marketing, logistics, employee development, is ridiculous. It's simply ridiculous. But it happens all day.
    Most importantly, beyond the facility locations, MEANINGFUL feedback is never requested. Things are handed down from the top, and thinking or questioning, or pointing out issues or suggesting alternatives is highly discouraged. "Just get on board" That's the message. So, this company is not for the thinking person. They want to solve all of your problems for you, and constantly try to fix things that are not broken at your location, for the sake of "consistency." It doesn't matter how many people BioLife certifies as Lean Green Belts. That doesn't make a company innovative. It's a nice career development tool, but the green belts are not used in a meaningful way. Who isn't a Lean Green Belt in BioLife these days?
    If cost is important, then why send an employee to BioLife University for a four hour class, ($1500+) when they can learn the same thing at the location in real life? Why are there so many odd job titles being added to different departments, when there are only three people working in the health and safety department? Why order expensive printed marketing materials for the centers automatically, vs. letting them chose? Why keep the Supervised Playroom open when it makes no money for the company or is empty most of the time? Why spend so much money on stylish materials, too much space, and design features in new facilities? When an older facility cannot get any storage space added, or much-needed work and maintenance completed short of the threat of losing donations in that location? Why pay a staff of 14 to work until late evening during the holidays, when there are 4 donors scheduled to come in for the last 3 hours of the day? Why complete repairs with the most expensive company available vs the local guy who can do it for 3 times less? You get the picture. Money is allocated without the whole picture perspective. It's needed in many areas where it's unavailable and hard to obtain, but appears to be available only for certain departments.
    There is a real lack of empowerment. Managers are not actually able to influence budget, donor compensation fees, promotions in any way beyond "rearranging" the months when they happen. Experienced manager input seems to count for nothing.
    The turnover is stressful to the staff AND to the managers. There is virtually NO money budgeted for staff appreciation. That's too bad, because these staff members deserve so many rewards. They work the hardest of all. Some geographical locations (where there are qualified applicants and plentiful job opportunities) have up to 50% turnover in a year. That much training, hiring, learning, working short-staffed is stressful. We're talking about that much turnover where there are between 40-80 employees. Imagine starting 20-40 people per year. Entry level jobs take 6-8 weeks for new staff to feel kind of comfortable in their positions. They are often forced to be on their own much too soon because locations lose so many staff. They feel rushed, they make mistakes, and who can blame them? They can't get the 1 on 1 time that they need because centers are so busy training and hiring, checking boxes and micro-managing. This is a real concern that has been omnipresent, but upper leadership still tells center management teams to "be ready/ be staffed" for some donor fees coming in the next 2 months. It takes 3 weeks just to hire if a candidate is good. Then they need to be trained. It's simply impossible to feel successful or ever caught up.
    And operational decisions like expanding appointments or adding hours are not made in conjunction with the location's management team. The teams are simply told what is going to happen, and to make it happen as soon as possible. Nevermind the fact that it will cause a great hardship to comply. That feedback is not invited. You are not seen as a teamplayer if you try to make sense of anything. You are seen as being "negative."
    If you want to move up, you'll likely have to relocate. If you become a Manager Trainee, you'll have to travel all of the time. Trainees are mostly used as support personnel. Senior leadership is trying to fill positions in locations that haven't been built, so they are talking up supervisors without talking to their current managers- at the current locations- to see how it would impact that location to lose a large chunk of their talent. And, many times, this talk is misleading. the young supervisors think they have a good chance of becoming a manager at the new location. However, the regions where these new locations are opening usually have their candidates pre-selected before the location opens. You can apply, but it seems like a show for HR's sake. They usually know who they want from the start. This isn't fair, and it sets a bad example for future leaders.
    Politics are rampant. When long-term people don't talk on conference calls, that's a bad sign. That means they either aren't competent enough to think of good questions, they know their feedback will be taken personally or put down, or they've totally given up on bothering. The go-getters that are just beginning their career are the ones that try the hardest. In the future, they will eventually learn that this is pointless.
    As a man, even I have to say that there is a bias towards male leaders once you start looking at the manager level and above. And an unconsious bias against women in leadership. I've seen it firsthand. The company is made up of mostly female staff, however, at the level of manager and above, females are usually promoted to supporting roles, reporting to a male. Men are the majority of regional managers, and directors, and seem to be promoted over female candidates for manager positions. I was once asked by my own boss when "so-and-so" will be ready for a management position. So and so was a male. And, my boss did not make the same inquiry about the three females at So-and-so's same position level. Also, So-and-so was having performance issues, and was later termed for sexual harassment. I had never stated that So-and-so was promotable. It was just randomly brought up by my boss. Another boss was brand new. This boss stated to me, without even being on topic, that he "wants to promote" one of my male leadership team, after meeting with him for less than an hour. He never inquired about the female leader, who was performing at the exact same standards. I was once in the room when a Director said the words "I've worked with Type A women like you before" and went on to talk about his judgement of how she probably thinks. He didn't even know her. And he was also wrong.
     I left for all of these reasons. I probably stayed too long. I stayed for the staff members and fellow leaders that worked with me at that location. I was not fired, not on the verge of being fired, was well-liked, and still have many, many friends in the company. I value the connections that I made during my time. There are some great people all over the company, with excellent ideas and a lot of talent. There are a lot of very nice people and there are plenty of hardworking staff members making things happen at the lowest level of the locations every day. Those staff members make the biggest difference of all. Most staff and low-level leaders see these issues, too. However, most believe it's pointless to say anything, and perhaps they are correct?

    Advice to ManagementAdvice

    I don't think that senior leadership will read this and take it seriously. They probably don't look at these reviews. If they did, they will just see this review and just say "Oh-well, it's just a disgruntled employee, and we've got them replaced anyway." That's too bad, because without looking at themselves honestly, they will continue to scratch their heads, and patch over the symptoms without treating the disease. Effective change must begin at the top.

    Doesn't Recommend
    Positive Outlook
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  5.  

    A decent company with challenges

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Plasma Center Technician  in  Broken Arrow, OK (US)
    Current Employee - Plasma Center Technician in Broken Arrow, OK (US)

    I have been working at Biolife Plasma Services full-time for more than 3 years

    Pros

    Interact with different people daily. Ability to cross-train into dfferent areas of the business. Most stress stems from having the donors watching you when things are busy. Great people at the facility. A thorough training program enables anyone to learn phlebotomy.

    Cons

    A fluid schedule that is always changing makes it hard to plan things outside of work. Expanding hours when the facility is not busy is a decision that is wrong. Work/Life balance is not even. The manager is two-faced and even bragged about calling in sick when he was hungover.

    Advice to ManagementAdvice

    Keep a continuous flow of information about why things are happening such as expanding hours and the company split.

    Recommends
    Neutral Outlook
  6.  

    A great company to be a part of

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Plasma Center Technician  in  Sheboygan, WI (US)
    Former Employee - Senior Plasma Center Technician in Sheboygan, WI (US)

    I worked at Biolife Plasma Services full-time for more than a year

    Pros

    Benefits are good, advancement opportunities exist, and lots of interaction with people every day! This is a social workplace. Compensation is fair, annual raises are common. The location is Sheboygan is VERY well managed. The manager cares about individual employees and is a good advocate for them when dealing with the demands of higher management.

    Cons

    Schedule and hours vary even for full time employees, often micromanaged by supervisors, very goal driven company. At times, they struggle to find the proper balance between taking good care of employees vs. decisions that meet the company's goals. Specifically- the productivity metric goals require employee sacrifice that is unreasonable for some.

    Advice to ManagementAdvice

    Managers, supervisors, etc: you guys make ALL the difference in a work environment like this. The small encouragements make a big difference. Talking to employees as people instead of a means to meeting a goal is important. It is always a plus when supervisors are willing to put on a lab coat and do even the lowest tasks at times so that employees feel like they're on the same team as their management.

    Recommends
    Positive Outlook
  7. 1 person found this helpful  

    Horrible

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Biolife Plasma Services

    Pros

    Only that the pay was competitive

    Cons

    Management was harassing and hostile. They made unsafe decisions in the name of productivity putting donors and employees at risk.

    Advice to ManagementAdvice

    Take complaints serious and don't falsify documentation.

  8.  

    Hard work, but very rewarding career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Biolife Plasma Services full-time for more than 10 years

    Pros

    Great pay for those that have a high school diploma as their highest level of academic achievement. The benefits are amazing including health, dental, vision, 401K, and tuition reimbursement. It is rewarding to know that the work you put in everyday is bettering patients lives and even saving them in some cases. Great opportunity for advancement if you are willing to put in the work to get there. Great atmosphere with fun people.

    Cons

    Undesirable hours that mean starting very early in the morning or working late into the evening. Open some holidays and every Saturday making it difficult to have a good work/life balance. Operational policies and hours are changed frequently to meet the demand for the product. The company has to be very demanding so they are able to meet their goals as patients lives depend on it. You really have to embrace the goals and become part of the team to adjust to the disadvantages.

    Advice to ManagementAdvice

    Keep the triple bottom line in mind when strategizing to meet goals and forming policies. The business is important and the goals need to be met, but the employee's needs have to be taken into account in those decisions as well. The knowledge and experience each employee has cannot be replaced by hiring someone new.

    Recommends
    Neutral Outlook
  9.  

    Tolerable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Medical Supervisor  in  Green Bay, WI (US)
    Current Employee - Medical Supervisor in Green Bay, WI (US)

    I have been working at Biolife Plasma Services full-time for more than a year

    Pros

    Great people, managment is a little young and inexperienced. Rapid advancement opportunity available to non nursing staff. Average pay and benefits.

    Cons

    No opportunity to advance for nurses, the expectation is that you will cross train to fill lesser roles when you are not engaged in nursing activities. Work/life balance is approaching that of a hospital as the company continually expands hours to increase profitability. Wages stagnant with annual increases that barely match inflation.

    Advice to ManagementAdvice

    Add at least one nurse to the management/decision making team. I don't like the fact that a group of 25 y/o's with no medical expertise or experience is determing how I should best do my job.

    Doesn't Recommend
    Negative Outlook
  10.  

    Enjoyable, educational, and a bit of a struggle.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Plasma Center Technician  in  Harrisonburg, VA (US)
    Former Employee - Senior Plasma Center Technician in Harrisonburg, VA (US)

    I worked at Biolife Plasma Services full-time for more than 5 years

    Pros

    Decent pay for not having any phlebotomy experience. The training wasn't too bad either, could be sped up a little more.
    Very nice vacation time.
    Good hours during the day.

    Cons

    The management seem to have a hard time listening to their employees that have suggestions. A little too much drama leaking into working causing a dysfunctional team.

    Advice to ManagementAdvice

    Listen every now and then and you might have things running smoother.

    Recommends
  11.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Plasma Center Technician  in  Boise, ID (US)
    Former Employee - Senior Plasma Center Technician in Boise, ID (US)

    I worked at Biolife Plasma Services full-time for more than a year

    Pros

    Environment is awesome, and people are really nice.

    Cons

    They expect their employees to stay late day after day, witch can be nice sometimes but when their are kids involved staying hours after your shift is expected to be over is uncalled for. They have favorite employees also, and most of them slack, while the hard working employees get no recognition.

    Advice to ManagementAdvice

    Don't get rid of the good employees, watch the Masters!

    Doesn't Recommend
    Neutral Outlook

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