Bell Mobility Reviews

Updated 10 October, 2014
Updated 10 October, 2014
102 Reviews
3.2
102 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Bell Mobility President & CEO George Cope
George Cope
30 Ratings

Review Highlights

Pros
  • The free cell phone service some what made up for the not so great pay (in 8 reviews)

  • Very supportive community there to help with work-life balance in a major way (in 7 reviews)


Cons
  • hard to have a work life balance at times (in 5 reviews)

  • call centre was shut down - in order to "expand operations out to the west" (in 4 reviews)

More Highlights

Employee Reviews

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  1.  

    Not a very good place for long term work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support in Toronto, ON
    Former Employee - Technical Support in Toronto, ON

    I worked at Bell Mobility full-time (more than 3 years)

    Pros

    Friendly coworkers, good ammenities, on site gym, and coffee shop. Lots of discounts on products. Work from home.

    Cons

    unrealistic expectations for the stats that you are required to meet. constant badgering if you do not meet the goals.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Great coworkers, mediocre company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Care in Vancouver, BC
    Current Employee - Client Care in Vancouver, BC

    I have been working at Bell Mobility part-time (less than an year)

    Pros

    -Everything offered is decent: salary, hours, benefits
    -Opportunities to advance, though there are a lot of steps if you want to climb the ladder to somewhere worthwhile
    -Possibility for bonuses, if you can meet the statistics required
    -Team bonding and cooperation is encouraged, there are occasional activities and events

    Cons

    -Non-union, and management/HR acts like it - they know they have all the power when it comes to your job security
    -No long-term job security - an Ontario based call centre tried to unionize, and after it didn't succeed, the entire call centre was shut down - in order to "expand operations out to the west". They've expanded to the Philippines now too, so how long are the current Canadian call centres going to be around?
    -Salary, hours, benefits are decent, but they're far from the best in the industry
    -Job performance is largely dependant on customer feedback

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    One of my worst jobs, ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Toronto, ON
    Former Employee - Store Manager in Toronto, ON

    I worked at Bell Mobility full-time (more than 3 years)

    Pros

    Great people in the store, and perks were good.

    Cons

    Management and work life balance.

    Advice to ManagementAdvice

    Improve work life balance and reduce the fear managers have about losing their jobs. Regardless of how well my team did, I consistently had them on coaching plans (another term for getting the process started on firing them). If you had 7 days where you surpassed targets, and then one day where you didn`t, you heard about it. Also, Bell markets themselves as the mobile company that is Bigger and Better and their internal saying is that employees need to make every experience a positive one yet we were not given any tools to help us fix issues that arose with customer`s bills, even when it was Bell`s fault. Then, when we were not able to help the customer after our requests for resolution denied, we were hit with a negative customer service score or `red alert`.

    The people I worked with in the Kiosk were great - realists - yet always gave a great effort. It was the upper management, work life balance that made me decide to find something better.

    My recommendation: stay clear of working at Bell Mobility.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bell Mobility full-time (more than 8 years)

    Pros

    Learning a lot every day + work with great people

    Cons

    Very few; location is a bit far

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Overall a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bell Mobility as an intern

    Pros

    Nice office and work environment, friendly staff and supportive supervisors

    Cons

    Corporate hierarchy system. You need to go through certain steps and processes until you reach that person.

    Recommends
    Neutral Outlook
  7.  

    review BMC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Director in Montreal, QC
    Former Employee - Associate Director in Montreal, QC

    I worked at Bell Mobility full-time (more than 10 years)

    Pros

    Excellent business structure and employee global comp plan

    Cons

    red tape in some areas. Long decision process

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Opportunities and fair benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Dorval, QC
    Current Employee - Analyst in Dorval, QC

    I have been working at Bell Mobility full-time (more than 5 years)

    Pros

    Many career opportunities and many free online courses to get better. I believe they offer fair salaries even though increases should be better managed.

    Cons

    Poor communication between some departments. They pay department make many mistake and it can become frustrating to deal with them to fix issues.

    Recommends
    Positive Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Opressive anti employee company policies especially after unionisation did not go through

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Toronto, ON
    Current Employee - Sales Associate in Toronto, ON

    I have been working at Bell Mobility full-time (more than 5 years)

    Pros

    nice campus/office, location and benefits

    Cons

    counter productive environment company continuously earns more but sales employees earn progressively lesser

    Advice to ManagementAdvice

    be careful ! employees are unhappy across the board

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Good Working experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ICT Hardware Support Associate in Mississauga, ON
    Former Employee - ICT Hardware Support Associate in Mississauga, ON

    I worked at Bell Mobility as an intern (less than an year)

    Pros

    If you are new to Canada and would like to gain Canadian work experience, this is the best place to start. Managers are very supportive. You can learn a lot. You can get a good reference in your resume.

    Cons

    PMP (Professional Management Program) at Bell Mobility is a full time unpaid job. They make you to work more, but you will learn good from it

    Advice to ManagementAdvice

    Offer this job with stipend.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    CSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Dorval, QC
    Former Employee - Customer Service Representative in Dorval, QC

    I worked at Bell Mobility (more than 3 years)

    Pros

    Really good benefits at entry level. Lot of training. Job security after your probation. Opportunities to get a bonus each year, even yr first

    Cons

    A lot of stress, because of unhappy customers + mandatory sales. Pretty far for downtown, expect to loose 2 hrs in traffic per day. Difficult to have daytime m-f or student schedules. No collaboration between depts.

    Recommends
    Neutral Outlook
    No opinion of CEO

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