Bell Mobility Reviews

Current Employee – been working at Bell Mobility

Pros – Good, working environment with support from senior management and consistent feedback.
Flexible environment that highly supports work-life balance.

Cons – Things take a while to get done, especially when a project or task requires multiple business groups.

Advice to Senior Management – Continue efforts to align all of the different business groups.

Current Employee – been working at Bell Mobility

Pros – good learning opportunity for those with absolutely no previous experience fresh out of university. the program has a lot of resource at your disposal.

Cons – Management are fairly incompetent. They lack technical background to handle data work properly. Also, have the tendency to use labour without carefully considering the direction or purpose of the project. This resulted in frequent waste of labour.

Former Employee – worked at Bell Mobility

Pros – there are lots of really experienced people working there, and willing to share their knowledge with you when they have time. Also people are friendly and weekly meeting really helpful for people in your team knowing what you are doing.

Cons – Always needed to work over time, people is competing with each other in terms of hard working. Underpay, and benefit not so great.

Advice to Senior Management – take advices from public and show appreciation when great work is done. Not so good for paying little money with huge expectation.

Former Employee – worked at Bell Mobility

Pros – If you work in the Mississauga campus then you don't need to pay for parking.

Cons – Management Salaries are lower than competitors and there are no salary increases without a promotion.
The companies drive to satisfy the financial analysts comes at the cost of employees bonuses and salaries.
Employees are told to exceed objectives for several years to earn a promotion. Common approach is to determine the desire of the employee and use that to motivate the employee with promises that are never fulfilled.
Due to the wide abuse of favouritism the company is managed by inexperienced teams, which leads to conflicts and chaotic project management. This causes a low degree of integrity among working teams and leaders as they are motivated to meet their objectives.
Friendship is the best way to be promoted at Bell Mobility.
Graduate degrees are not recognized as a consideration for management advancement.
Dislike the way the company treats clients whether they are new or existing and many employees complain about this but the companies leaders are only focused on cost cutting and stock dividends.

Advice to Senior Management – Bell Mobility needs a Human Resources group that has authority. There are so many abuses by managers and executives that the talented employees have all resigned. Bell Mobility is ripe to be sued by an employee.

No, I would not recommend this company to a friend

Current Employee – been working at Bell Mobility

Pros – some emloyees are great which make the day go by

Cons – stressful no fruit to your work

Advice to Senior Management – applications need to be simplyfied more recognition for employees and a faster pace for employees who feel they want a carreer out of bell to move ahead, and have no favouritism

Former Employee – worked at Bell Mobility

Pros – discount on cell phone package

Cons – treated like a kid, don't encourage self worth, made us bother customers by always trying to force on them other products

Advice to Senior Management – Give achievable goals to your employees and recognize efforts

No, I would not recommend this company to a friend

Former Employee – worked at Bell Mobility

Pros – The benefits are good. In fact, probably more than what other companies offer, but that's about it. Nothing else good to say.

Cons – - Employee morale is low, people don't want to be there because it's like Big Brother. Everything is monitored including the time you have to go to the bathroom.
- Pay could be better for the amount they are making on cell phone plans.
- Underappreciated by management
- Staffing is low (not enough staff working)... always long wait times for customers to get through. Also long wait times if you need to transfer client to another department.
- Having to sell cell phone features clients don't need, having to sell the most expensive cell phone services in the market...

Advice to Senior Management – Improve employee morale. Have more flexibility in the job. Stop pushing sales so much because it just hurts the client in the end who will switch to your competition once they find out they're paying way too much.

No, I would not recommend this company to a friend

Former Employee – worked at Bell Mobility

Pros – The benefits such as dental and medical were good

Cons – Very poor consideration of issues that employees are facing, wether its on the frontline or personal life

Advice to Senior Management – listen to frontline employees who get numerous customer complaints about bell.

No, I would not recommend this company to a friend

Former Employee – worked at Bell Mobility

Pros – -great experience > if you show a "can do" attitude there are tons of projects you can stick your hand into
-not a bureacratic environment
-you can hone your skills at Bell and get a higher paying job elsewhere with the wealth of experience that you have gained (you can't put a price on that)

Cons – -avereage pay but you can probably make more at other telecoms
-promotional opportunities are dependent on who your manager is as per any job

Advice to Senior Management – -need to focus on winning customers back to Bell Mobility and making it the #1 wireless carrier again
-need to stop the brain drain over to Rogers by perhaps paying more - and when employees do attempt to switch incenting them to stay with Bell

Yes, I would recommend this company to a friend

Current Employee – been working at Bell Mobility

Pros – Once you go through the hiring process (Online profile/questionaire, Lengthy phone interview and then hour long in person interview) there is 6 weeks of full time training, which is laid back and sometimes even fun considering you're getting paid $14 to just listen and complete simple learning exercises and play games. You get company paid benifits that you can streamline to your needs, and paid vacation. Once you're done training you get a FREE cell phone/PDA/Blackberry and FREE mobile service, (unlimited)... There's ususally an incentive program going on for cash bonuses and trips and prizes and stuff but of course it's all based on your sales numbers. You get 35% off Bell services and other discounts, nice building/environment, you can wear jeans everyday if you want to and as lame as this sounds the free coffee/tea/hot chocolate is alright for when you don't wanna walk downto the in-house Tim Hortins.

Cons – It's a huge company so you can feel lost and unknown... You hear the horror stories but people who usually cry and moan about there jobs all the time aren't happy anywhere... I mean c'mon. It's a CALL CENTRE. People (including myself) don't grow up wanting to work in call centres, but considering alternatives (such as retail etc.) it could be a lot worse. There is lots of competition with people who want to climb the ladder and if you want to move you have to prove yourself and want it. Of course there is always your typical "call centre politics" and garbage that go hand-in-hand with any job where a large number of people with different ethnic backgrounds/race, education, economic status and personality are thrown together.

Advice to Senior Management – M'eh!

Yes, I would recommend this company to a friend