BT Reviews

Updated 16 September, 2014
Updated 16 September, 2014
335 Reviews
2.8
335 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
BT Chief Executive Ian Livingston
Ian Livingston
133 Ratings

Review Highlights

Pros
  • Not really good work life balance as Clients always keeps you on the toes (in 48 reviews)

  • Great work life balance and ability to work from home to be more effective (in 25 reviews)


Cons
  • work pressure on a higher side , might impact your work life balance (in 14 reviews)

  • Senior management lack honesty and there can often be a culture of intimidation through abuse of performance management (in 27 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    BT a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BT

    Pros

    good pay, lots to learn and flexible timings

    Cons

    work pressure on a higher side , might impact your work life balance

  2.  

    Good company with growth focus in the region

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BT full-time for more than 5 years

    Pros

    Market leader with a strong customer base

    Cons

    Your career in your hands..not a lot of mentoring or guidance

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    You only get recognition for good work if you're one of the manager's "favourites" current service operation's employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Operation's  in  Leeds, England (UK)
    Current Employee - Service Operation's in Leeds, England (UK)

    I have been working at BT full-time for more than 5 years

    Pros

    Although I honestly can't think of many at all, I suppose it's just a currently stable company to work in really.

    Cons

    Unless you happen to be one of management's favourite little darlings your contributions will not count. Any good work done either gets discredited or just gets ignored. Further to that you will soon find yourself in the DN category. Receive any corrective feedback at any point during the quarter even right at the end, don't be surprised if you actually get marked as U - unsatisfactory.

    Working at BT has shown me that it's a bullying culture wriggled against me and designed to manage people out using the contradictory performance management system and HR. Unless you are a favorite with a pretty face. Also don't expect a decent pay increase. 2.5% really feels like being spat on or like a tramp being given 2 pence by a rich egotistical biggot despite hard work done. BT really does everything on the cheapest of the cheap, which really isn't surprising for a company with a 30 Billion pound debt (probably due to all the fines by Ofcom).

    Employees are seldomly encouraged and inspired to help them want to do better. They just get ignored, discredited and demoralised - unless a little favorite pet of management's.

    So far I have not come across one person who has said they like their services provided by BT. Friends, family and random people have all said they can't wait to move to a different provider. Slow Internet speeds, repulsively bad customer service, over charged and the list goes on.

    Advice to ManagementAdvice

    If you just ensured your employees were happy and made to feel valued and appreciated, so will our customers and shareholders also. Remember it's not just about what you do but how you do it also.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Management factory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Improvement Consultant  in  London, England (UK)
    Former Employee - Business Improvement Consultant in London, England (UK)

    I worked at BT full-time for more than 10 years

    Pros

    Home working
    The right values and policies for a healthy working environment (though these are regularly ignored in practice)

    Cons

    Senior management lack honesty and there can often be a culture of intimidation through abuse of performance management. Your job satisfaction in BT is really down to which manager you have and this changes every 6 months on average.

    The company often loses sight of the customer and this can be very frustrating. Ultimately, the apparent purpose of BT is to create more managers and to protect those already in place. I was a senior manager and saw this from the inside.

    Advice to ManagementAdvice

    Design your processes and all aspects of delivery around customers. It's so much more motivating to work in a company that places customers first, trusts staff to get on with delivering what common sense tells them is right and has the maturity to move away from a command and control management culture.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    BT needs to stay closely with your people/employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialist Security Systems  in  Hortolândia (Brazil)
    Current Employee - Specialist Security Systems in Hortolândia (Brazil)

    I have been working at BT full-time for more than 5 years

    Pros

    Good place to work and development, co-workers/collegues helps you every time when you need, good benfits packages, good bonus payment.

    Cons

    Poor career plan, poor salary in comparison with other companies/concurrents, managers need to work closely with their staff, Human Resources and Talent Development team needs to work to improve internal people; HR folks prefer to pay more to guys contracted out from BT than increase salary to BT people that applied at same position opened internaly on BT - that is terrible and unacceptable. Gaps on process between sales team and delivery/implementation team;

    Advice to ManagementAdvice

    They need to review and implement a solid career plan.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7.  

    Challenging in the consumer business unit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Head of Marketing  in  London, England (UK)
    Former Employee - Head of Marketing in London, England (UK)

    I worked at BT full-time for more than a year

    Pros

    Demanding, meritocratic, challenging competitive market

    Cons

    Lack of diversity - very British especially at Senior levels

    Advice to ManagementAdvice

    increase diversity in employee body

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Overall OK .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Engineer  in  Gurgaon, Haryana (India)
    Current Employee - Network Engineer in Gurgaon, Haryana (India)

    I have been working at BT full-time for more than a year

    Pros

    Not really good work life balance as Clients always keeps you on the toes .

    Cons

    You get a challenging environment .

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    mostly good experiences, decent work/life balance dependant on your manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialist Technology Consultant  in  London, England (UK)
    Current Employee - Specialist Technology Consultant in London, England (UK)

    I have been working at BT full-time for more than 10 years

    Pros

    work life balance
    opportunity to move around
    opportunity for different projects

    Cons

    not a lot of staff churn so promotion is non-existent
    variable management culture

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Managing for Performance has taken over. Customer focus is diminishing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Professional  in  Aberdeen, Scotland (UK)
    Former Employee - Senior Sales Professional in Aberdeen, Scotland (UK)

    I worked at BT full-time for more than 10 years

    Pros

    Large organisation which will never be ignored by customers due to its credibility in uk telecoms. On paper the opportunity is there to earn bonus. There is access to a wide portfolio of IT products. There data networks in my opinion are second to none and are rated highly by gartner.

    Cons

    Job roles are narrowly defined and many employee talents are not used. Support and knowledge of new product areas is scarce. service is suffering due to staff reductions and industry restructuring. Customers are becoming less important to the organisation. Bonuses are rarely paid.

    Advice to ManagementAdvice

    Focus back on customer needs. Use the talents of your employees to their full potential.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Talented technical team with a mix of management capability and confusing strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Programmer Manager
    Former Employee - Programmer Manager

    I worked at BT full-time for more than 3 years

    Pros

    Big projects = big challenges, loads of interesting work around
    Great technical people, albeit some of them freelance rather than permie
    Work with good technology, don't run things on a shoestring

    Cons

    People manager setup is bizarre
    Very strange performance reviews
    There are on or two VPs who are gibbering lunatics
    3000 colleagues are sat "on the bench"

    Advice to ManagementAdvice

    Find some new markets to point Global Services at and clarify the strategy for everybody

    Recommends
    Neutral Outlook
    Approves of CEO

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