BT Reviews

Updated 22 October, 2014
Updated 22 October, 2014
351 Reviews
2.8
351 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Gavin Patterson
1 Rating

Review Highlights

Pros
  • Not really good work life balance as Clients always keeps you on the toes (in 50 reviews)

  • Good hours flexible schedule - good work from home policy (in 27 reviews)


Cons
  • work pressure on a higher side , might impact your work life balance (in 17 reviews)

  • Performance management structure mean everyone is out for themselves creating a poor team environment (in 28 reviews)

More Highlights

Employee Reviews

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  1.  

    good company benefits, difficult internal process

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Director in London, England (UK)
    Former Employee - Account Director in London, England (UK)

    I worked at BT full-time (less than an year)

    Pros

    good company benefits, large company with opportunities to move around the company with different roles if you have good network, good colleagues to work with

    Cons

    difficult internal process with messy record in the system

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Fur lined rut

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PM2 in Ipswich, England (UK)
    Former Employee - PM2 in Ipswich, England (UK)

    I worked at BT full-time (more than 10 years)

    Pros

    Working from home is possible.

    Ability to move around the business even abroad if you build internal networks.

    Easy to stay and count the money if you are strong enough to adopt a certain mindset about getting into work and getting home and the possible repercussions of only working 9-5.

    Cons

    Traditional long standing company that still does very well from the myth that all BT people are paid a small fortune. Some BT salaries and terms were super competitive until mid 90s. Release package payments are a fraction of what they used to be and it is becoming harder to get paid release.

    BT is reknowned for badly practised performance management. BT and union comms are often contradictory on how the process is applied and the company is still not meeting it's targets for reducing its global head count.

    Some of the people I still know at BT remain in small niche teams operating as 'mates' I.e. Vendor security and data analysis and they seem to be left alone but many are in larger platform teams (Adastral Park) often managed remotely from India or the US where the management are hard micro managers.

    Advice to ManagementAdvice

    Difficult but to choose one I would say apply a better defined and transparent performance management system and keep promises on pay and bonuses.

    Recommends
    Positive Outlook
    Disapproves of CEO
  3.  

    Work Culture

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BT

    Pros

    You get good money here as compared to the other companies in the market.There are less folks currently associated with the company so it is best time to join the company.

    Cons

    Too much work with tough timelines.Work never ends here.There is no onsite opportunity in BT,all onsite opportunities are with the Vendors.Although being the client of vendors,it is vendors who are making more money at onsite.

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  5.  

    Project manager for Latam

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BT

    Pros

    This is not a god company to work at,

    Cons

    there are not challeges there

    Doesn't Recommend
    Negative Outlook
  6.  

    DONT BE FOOLED BY THINKING WORKING FOR THE BIG BT IS A GOOD THING

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Canterbury, England (UK)
    Former Employee - Sales in Canterbury, England (UK)

    I worked at BT full-time (less than an year)

    Pros

    Good team sprit with your team, very sociable place to work, nice customers in general.

    Cons

    Training provided by "one of the best sales people on site" only to find shortly after they was only top as they were manipulating the system (lying about their sales), If you dont read a script almost word for word from a piece of paper provided you are put on a "performance plan" which is sold to you as a good thing that will get you extra training - the training consists of three calls being listened to management obtaining written evidence of call then generally passing onto another manager for a weekly meeting, so you are basically going to work each week with possible dismissal if the company feel the need to do so! Also a nightmare to book holidays, unless of course you are dating someone in a senior position or are part of the "bt clan" Basically the job is great for someone that does not have a heart or is a yes sir no sir person or someone that is willing to allow bt to brainwash them that everything they do is the best - when it is clearly not the case!

    Advice to ManagementAdvice

    Middle management dont ask your staff questions about what they think, its not worth it as you always have a comeback answer and dont do anything about it. Upper management need to engage more with the everyday staff as im sure there is plenty that you dont know about what goes on what would shock you! Also how can a company as large as BT does not have a proper training team is beyond me! As for career oppertunities you are told there are plenty but never see them advertised!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Stifled by bureaucracy, suffocation by archaic processes which do not work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Graduate Software Engineer in Ipswich, England (UK)
    Current Employee - Graduate Software Engineer in Ipswich, England (UK)

    I have been working at BT full-time (more than an year)

    Pros

    It's big, you can move around a lot internally and feel like you're in a new job.

    Cons

    It's big, almost impossible to change anything and no matter where you move - it's still BT.
    Processes stifle innovation in many areas (may not be true universally).
    No room for techies, techies get put aside in favor of outsourcing and management roles.

    Advice to ManagementAdvice

    You need to change the culture of the Technology, Services and Operations arm. It's spaghetti management with layer upon layer of blockers, unnecessary challengers and bureaucratic crones. Three months to acquire a low spec server simply because the process requires 4-5 people to say no a couple of times then eventually give over doesn't help the company what-so-ever, it costs more money than you're attempting to save.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Great Company and People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in New York, NY (US)
    Former Employee - Manager in New York, NY (US)

    I worked at BT full-time (more than 3 years)

    Pros

    Interesting work, good variety. Generally supports working from home.

    Cons

    Job security, frequency of layoffs due to lack of planning

    Advice to ManagementAdvice

    Spend more time focused on winning business opportunities and less on corporate restructuring strategies. You're losing some very capable people!

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    I have been working at BT

    Pros

    Money isn't bad but that's about as far as it goes

    Cons

    See the above, discrimination, blinkered management, harrisment and bullying.

    Advice to ManagementAdvice

    Pull your socks up, wake up and realise that people with disabilities are more than able to do the job

  10. 1 person found this helpful  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor in Dundee, Scotland (UK)
    Current Employee - Sales Advisor in Dundee, Scotland (UK)

    I have been working at BT full-time (more than an year)

    Pros

    Good bonus, sometimes you speak to really lovely people.

    Cons

    We were given 4 weeks of training which was useless, a lot of time was spent learning on how to use the software which was pretty basic rather than actually letting us know what we should expect. The example calls were hand picked which were the most simple ones and it made it look like that life will be great and jobs really easy. Even when we sat next to advisors to listen to calls they were from a different campaign that doesnt deal with usual calls. After training we entered in the "Grad Bay" stage where we were spoon fed sales calls and as soon as grad bay stage was over we were in the standard call queue.

    Customer care was non existent, they selected options to speak to faults, billing etc were passed through to sales which we werent able to deal with. Most managers arent willing to take escalations or answer questions which arent defined in the standard "toolkit". A lot of people have been recruited who have no clue about what speed and allowance mean (GB, MB, Mbytes) and they are the "Experts" guiding the customers on broadband. You get penalized for helping customers as it takes precious call time where you could be selling. The worst of all everyone in sales get penalized for selling BT sports as a standalone product because customers didnt transfer line and broadband over to BT. HR is always looking for reasons to put people on coaching plans in view of pressurizing people so they leave the job. Marketing team is out of touch with sales, every couple of months flyers are sent out to customers offering deals which sales cant honour. If not the bonus not a single person would willingly want to work on the sales floor. No acknowledgement of hard work. You start the job thinking you will make a difference and you will not treat customers like other people do but eventually you will succumb to the stat driven environment and stop caring if its a not a sales call.

    Advice to ManagementAdvice

    Have regular feedback from the people taking the calls not the managers, acknowledge hard work and dedication, HR needs to ease up a little bit and not go on witch hunts. Marketing team really needs a big shake up they are not in touch with whoever draws up the weekly targets. Be willing to put customer first.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Pathetic company a bid no no

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Gurgaon, Haryana (India)
    Current Employee - Analyst in Gurgaon, Haryana (India)

    I have been working at BT full-time (more than an year)

    Pros

    no work at all
    No support by management
    if oyu are taking leaves that is urgent for you you get development needed and are blocked from IJPs

    Cons

    salaries difference is large as per differnt organisations
    No Employee support
    Hire you for different profile and put you into different profile.

    Advice to ManagementAdvice

    get some trainings on management dont do stupidest of things

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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Headquarters of BT Group, housed in BT Centre, located in London (Photo attributed to Martin Addison - licensed under the CCL Attribution-ShareAlike 2.0)
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