BB&T

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BB&T Reviews

Updated 31 January, 2015
Updated 31 January, 2015
583 Reviews
3.1
583 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
BB&T Chairman & CEO Kelly S. King
Kelly S. King
370 Ratings

Review Highlights

Pros
  • This bank pays better than any other and you get an incredible work/life balance (in 31 reviews)

  • Decent balance of work/life and good benefits with the company (in 45 reviews)


Cons
  • In my specific role, there was not room for advancement (in 13 reviews)

  • Micro-managing, unrealistic sales goals and high pressure from management (in 25 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    Not a good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BB&T

    Pros

    Winston Salem is a small town, so everything is close to headquarters.

    Cons

    Management is spending money like its water. There is a definite problem to be promoted past a mid manager level if you don't originate in the LDP. Culture presentations via postings and quarterly video's was nice to hear, but I didn't see it lived up to.

    Doesn't Recommend
    Neutral Outlook
  2.  

    Collections Rep I

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections Representative I in Lumberton, NC (US)
    Current Employee - Collections Representative I in Lumberton, NC (US)

    I have been working at BB&T full-time (less than a year)

    Pros

    Very fast paced meaning time goes by very fast. Very good experience with customer service.

    Cons

    They classroom train you for a week to learn basics. Nothing you learn in this week will be relevant to your job. Then you hit the floor and expected to know what you are doing. Also, department policy states you must stay in the department for 18 months before you can take another job within the company.

    Advice to ManagementAdvice

    Stop classroom training

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Come one come all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller
    Current Employee - Teller

    I have been working at BB&T full-time (more than a year)

    Pros

    Great management, pay, locations and did I say pay already

    Cons

    Some branches close at 4,5 and 6. it should be consistent across the board..

    Advice to ManagementAdvice

    Market leaders are just sales people and not managers..

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great company to work for!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BB&T full-time (more than 10 years)

    Pros

    The employees that I worked with were one of the great benefits of working at BB&T. Allowed for opportunities to grow and develop in your career path by providing some internal and external training. Benefits were great.

    Cons

    Decisions should be made based on facts, not politics.

    Advice to ManagementAdvice

    Do not put individuals in leadership or manager roles that know nothing about the specific type of business.

    Recommends
    Approves of CEO
  6.  

    Work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Banker in Bethesda, MD (US)
    Current Employee - Relationship Banker in Bethesda, MD (US)

    I have been working at BB&T full-time (less than a year)

    Pros

    Great working hours. Pension plan. Health options where banks will pay full medical insurance.

    Cons

    Not enough clients coming through branch, ton of phone calls to make.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Investment Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BB&T full-time (more than a year)

    Pros

    Great company culture. Mission is very strong, a lot of teamwork, and exceptional ethics. They strive to be the best for their clients, and have a great heritage and reputation. I'm in one if the newer markets and there is a lot of excitement for the upcoming opportunities to build profit and market share.

    Cons

    Being an exempt employee, the pay structure can be challenging. It's hard to make it on the lowest pay grid for incentive, also a lot is taken out from the paycheck for taxes and medical. The communication between opportunities for advancement and employees needs to be communicated better. Feels limited mobility.

    Advice to ManagementAdvice

    Be more involved with your team, be a mentor and help them succeed by promotion as well as provide guidance to achieve the higher payouts.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Pros and Cons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Real Estate Evaluator in Charleston, WV (US)
    Former Employee - Real Estate Evaluator in Charleston, WV (US)

    I worked at BB&T full-time (more than 3 years)

    Pros

    The ability to work independently at home was perfect. The benefits were perfect.

    Cons

    My team leader and the other members of my team were located in Virginia and Maryland; I was the only evaluator in WV because I was the only candidate for the job who knew as much as I knew about the state.
    The team leader and all other members are male.
    My team leader thought he was helping me, but I suffered constant harassment and negative criticism from him. The harder I worked, the more they expected.
    Finally, the men were paid more than I was and were promoted while I was held back, receiving only a single 2% raise in 4 1/2 years.

    Advice to ManagementAdvice

    I suggest that the old-boy network is obsolete. I also suggest that management own their decisions.

    Doesn't Recommend
    Positive Outlook
  9. 3 people found this helpful  

    Strong company whose front line employees are haunted by uncertainty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Banker Team Leader
    Current Employee - Branch Banker Team Leader

    I have been working at BB&T full-time (more than 3 years)

    Pros

    The bank's training and development infrastructure is exceptional, I am consistently impressed by how much more competent BB&T front-line employees are than those that staff competing institutions. The bank also pays reasonably well, and the sales incentives are attainable at the branch level.

    The healthcare and retirement benefits are significantly better than those offered by competing institutions.

    This bank is certainly making money and has an extremely loyal following among small businesses due to low employee turnover. Since there is low turn-over, there is a sense of teamwork/camaraderie that is hard to create in banking.

    Cons

    While the sales incentives are pretty attainable, the sales pressure is significant, though you will get that in any banking role.

    My biggest pet peeve is the growing feeling that "something is up" with our branch model, and that information is being withheld from branch staff about upcoming changes. It is difficult to be motivated when your personal trajectory is unclear.

    We have had 0 communication from regional management regarding the changes to the branch and platform roles. Radio silence.

    Advice to ManagementAdvice

    I would like more intensive advancement training opportunities offered within the regions (such as securities licenses, etc.). This would enable more branch employees to progress in their careers and prevent the "hard disconnects" with their clients when their favorite points of contact are forced to move to another state to advance in the bank.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Not enjoying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BB&T full-time

    Pros

    The Cons really outweigh the Pros but the company does have good people. Working here helped develop my skills as a professional but that is everywhere.

    Cons

    Not really a company for millennials. Does not offer much flexibility. The company does not allow you to work from home when it makes sense much and there is not much opportunity for growth. BB&T is so far behind other banks on its systems also. It is 2014 and the bank's system are very outdated.

    Advice to ManagementAdvice

    Let people work from home sometime and maybe millennials would be happy at this company.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 4 people found this helpful  

    You want the truth? Here's the truth for the Retail Banking Division.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Banker II in Baltimore, MD (US)
    Former Employee - Relationship Banker II in Baltimore, MD (US)

    I worked at BB&T full-time (less than a year)

    Pros

    BB&T takes pride in training. I would say they have one of the BEST training programs in town.

    Benefits/Compensation (Total Package) is on par with what you expect in the Washington DC Metropolitan area.

    Cons

    BB&T's Leadership is way out of touch with the current situation of retail banking. With the aid of technology (e.g., mobile banking), consumers do not have the need to come into the branches as much; however the goals remain extremely high - almost unachievable. Tactics used to reach your individual goals is questionable at best.

    The retail branch is run by Branch Bankers (formerly known as Relationship Bankers). Your Market Leader (Branch Manager) is focused on loans and building the business pipeline. However, in most branches your Market Leader will say it's up to the Branch Banker to ensure they have Planed Purposeful Call (PPCs) on their calendar. So, in essence you have to build your individual pipeline as well as your Market Leader pipeline.

    BB&T provides wonderful sales tools (e.g., Hoovers), but in most cases it will not turn into sale opportunities. They also provide you internal list, but nothing to promising comes from the leads.

    Your best bet of survival at this bank is to go into an ideal branch where everyone works together (this includes Market Leaders), work at a busy branch, or adopt some questionable sales tactics.

    In sum, if you're seeking a Branch Banker position, you have to have your sales game on par. They [BB&T] will tell you they are here for the consumer, but really it what's in it for them. If you are about building a meaningful relationship with your customer-THIS IS NOT THE PLACE FOR YOU!!

    SPECIAL NOTE: If you don't hit goals, be prepared for the boot. This is the message that was delivered to employees a week ago by senior leadership: "We got help them to the door as fast as possible"

    Being a hard worker and nice DOES not pay off....SALES IS THE NAME OF THE GAME...NO EXCUSE. Don't make numbers, be prepared for a call night.

    Advice to ManagementAdvice

    Get back to basics. Provide emotional intelligence training for your Market Leaders. Come from behind the desk and work a week in the branches. You create these LOFTY goals and blame employees for not reaching them when they are in most cases unattainable.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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