Assurant

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Assurant Reviews

Updated 18 August, 2014
Updated 18 August, 2014
172 Reviews

3.0
172 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Assurant President, CEO and Director Rob Pollock
Rob Pollock
77 Ratings

Review Highlights

Pros
  • Assurant provides a reasonable salary and good benefits (in 18 reviews)

  • Great benefits, solid company if more conservative than others on risk (in 15 reviews)


Cons
  • Not a lot of challenges to foster learning opportunities and very top heavy therefore there are no room for advancement (in 10 reviews)

  • There is no room for advancement (in 5 reviews)

More Highlights

Employee Reviews

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  1.  

    Very positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Agent  in  Toronto, ON
    Current Employee - Agent in Toronto, ON

    Pros

    Self employed agent; independent contractor; make own hours; higher compensation than other insurance companies

    Cons

    you have to pay own EI, CPP as self employed; benefits not worth it; no pension or RRSP matching

    Advice to ManagementAdvice

    pensions or RRSP contributions; consider minimum wage plus comp for full time agents representing clients

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Not Very Fulfilling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Specialist  in  Kingston, ON
    Former Employee - Data Specialist in Kingston, ON

    Pros

    I worked at Assurant for 9 years.......there used to be many pros, such as functions, rewards, etc but they steadily disappeared over the years, not just for me (who was a stellar employee) but for everyone, except for management of course.

    Cons

    No room for advancement and favoritism: If you weren't friends with management, you didn't get promoted. As with many large companies, you had to apply for another position if you were interested in it. They didn't base it on what type of an employee you were and how well you did in your current position, they based it on how well you did in the interview or whether you were friends with management! I was turned down for another position because I didn't answer the interview questions the way they wanted me to. The position was given to someone who always failed her audits, never met her productivity requirements and was constantly calling in sick. That's Assurant's way of doing things....move the bad employees from department to department rather than get rid of them until there are no more departments to move them to. There was one employee who couldn't do any of the jobs that they put her in yet they kept moving her around until she finally screwed up so bad that they had no choice but to get rid of her. (She didn't even have to apply for another position, they would just give her one.) Be terrible in your job and they recognize that by giving you something else to do but you can be the best in your job and not be given an ounce of recognition even though you're the reason the company is as successful as they are.

    Mid-Year and Year-End Reviews are a farce: You were forced to evaluate yourself every 6 months, then your supervisor would review you. They supposedly used these reviews to evaluate your merit increase. Bahahaha! Like I said before, I was a stellar employee, never called in sick, was always positive, always beat productivity requirements, never failed my audits, was top employee in my department and always, always had positive reviews from my supervisors. All that got me was a tiny raise that wasn't even enough to keep up with the cost of living! The merit increases went down every year that I was there even though my work ethic, etc got better. First year I was there I got a 4% increase. Last year I was there (9 years later) it was less than 1%! Not much incentive to continue working there. When I gave my notice, rather than offer me more money than the job I was going to was paying me, they hired TWO people to replace me. Someone didn't think that one out very well. But that's Assurant, don't want to give too much for fear of someone expecting even more. All I expected was respect and recognition for a job well done.

    They had a suggestion program where employees could provide their suggestions on how to improve things. If your suggestion was approved they would actually give you money. Sad thing is, they never approved any of the suggestions. Instead, someone in management would implement your suggestion later on and claim it as their own. I figured that's the only way some management in that company are where they are......because they used their employees and took credit for things that should have been given to the employees instead.

    Advice to ManagementAdvice

    - The little guys are the reason you are where you are today and why you continue to be where you are today. Don't think you're anything special because you're part of management. You didn't get there on your own.
    - Recognize the good employees and get rid of the bad ones.
    - Have more respect for the people who actually do the work and stop promoting people based on the fact that they are your friends and have no experience at all.
    Increase your pay range. Make your employees feel like you actually WANT them there instead of making them feel like they're lucky to have a job.
    - Be more truthful to the employees who are on the low end of the totem pole. Just because you're at the top of the totem pole doesn't mean you're any better than them. Without them you would be nothing.

    I liked my job, if I didn't I wouldn't have stayed there for 9 years as the pay wasn't a reason to stay that's for sure. I would have stayed until retirement had I been given the respect and recognition that I deserved. Oh well, not to toot my own horn but you lost an excellent employee and gained two more useless ones. But no matter what I say, you'll continue to do what you do and just treat the employees as if they're just a number. Sad, really sad!!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    If you're best friends with your boss, you'll go places.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Marketing  in  Toronto, ON
    Former Employee - Marketing in Toronto, ON

    Pros

    Great benefits, lots of opportunities for training, industry leading products, very ethical with regard to professional practices, extremely flexible with regard to scheduling and balancing work/life .

    Cons

    Too much politicking. If you're not in the in-crowd, you're not going anywhere. Obvious favoritism and a lot of game--playing. Senior executives who are more in it for them selves than for the success of their direct reports. No skip level reviews, so no opportunity for direct reports to provide feedback on their managers.

    Advice to ManagementAdvice

    Look at your managers. Keep your good talent. Your environment is getting toxic, so find a way to make it more positive again.

    Doesn't Recommend
    Approves of CEO
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  5.  

    Assurant Kingston Call Centre - Trash Meca!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Contact Centre Associate  in  Kingston, ON
    Current Employee - Contact Centre Associate in Kingston, ON

    Pros

    Good benefits, nice seating area, fun group events.

    Cons

    Assurant Solution uses software to time your call resolution. The pressure is overwhelming! For the amount of work you have to do, they pay is not worth it. If you're French, ask for a signing bonus. Don't count on a promotion; all of the good jobs are in Toronto. This place is not a career place- its okay if you're like 40 and wanna keep busy and don't care about the money.

    Because it's a call center, you're gonna meet some weirdoes there who are generally unemployable. I worked with one with a bladder problem. This was a school gig for me so I don't care anymore. This place is the bottom of the barrel as far as employment talent in concerned.

    Advice to ManagementAdvice

    I'd hate to be a manager in charge of this motley crew. If I were to give advice: ease up on the staff with that employee monitoring software. Call center work sucks, so cut the staff some slack.

    Having the possibility of promotions would also be nice... I don't want to move to Toronto unless I have to.

    Doesn't Recommend
    No opinion of CEO
  6.  

    Nepotism is alive and well at Assurant.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON

    Pros

    Good benefits. Some people are very nice. (The rose among the thorns)

    Cons

    At Assurant, someone in the Canadian Marketing team is laid off about every quarter. One manager once told me that a company is like a sports team and needs to keep the talent fresh. I agree, however some managers abuse this opportunity to service their own agenda.

    One of the Marketing managers seems to fire capable individuals and replaces them with former colleagues and friends; these individuals are also not always better qualified. Nepotism is alive and well at Assurant. Ass kissing will get you ahead there. I am immensely surprised that the President, a seemingly nice guy, allows this to happen.

    Advice to ManagementAdvice

    Assurant is not a healthy place to work. It could be a better place if senior management insured that mid-managers are creating collaborative environments with people from diverse backgrounds. Often in meetings, there are big elephants in the room; but because officials are often to insecure to challenge their ideas, candid conversation is regularly curtailed. A first step would be to implement a rule limiting the number of acquaintances one manager can hire. The second step would be to test a department's ability to communicate productively controversial ideas.

    Doesn't Recommend
    No opinion of CEO
  7.  

    Best job of my life, but ended bittersweet!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Policy Document Clerk  in  Milwaukee, WI (US)
    Former Employee - Policy Document Clerk in Milwaukee, WI (US)

    Pros

    Assurant is a company where you are able to work and grow. Having a company where they help you improve yourself is important. The employees at Assurant are some of the NICEST and hardworking individuals you will find.

    Cons

    With the downsizing of staff, the workload of many employees went above and beyond what any normal company would expect. You can't expect to have good moral in the office when you are not being appreciated for the many extra hours worked.

    Advice to ManagementAdvice

    My advice would be don't ask your employees for there input unless you are willing to listen and learn from this advice. Please, please, don't take it out on your employee when they tell you something you don't want to hear(especially if you asked) Appreciate your staff!!

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Excellent Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center  in  Santa Ana, CA (US)
    Former Employee - Call Center in Santa Ana, CA (US)

    Pros

    A family like work environment with people on your team. Easier to advance to new jobs within the company when already an associate.

    Cons

    Job cuts are common and hard to get hired back when they are always doing job cuts. Its a shame that the company is financially unstable. They are always looking to do out sourcing.

    Recommends
    Negative Outlook
  9.  

    Assurant is a great company. Employees are valued and there is great commitment to treating them with respect.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Atlanta, GA (US)
    Current Employee - Anonymous Employee in Atlanta, GA (US)

    Pros

    Respected in the industry. Really smart people and commitment to excellence.

    Cons

    Very traditional and Assurant Solutions is very disorganized. There is a restructuring every other day and people spend a lot of time running around in circles.

    Advice to ManagementAdvice

    Focus, focus, focus. A lot of time is spent supporting each business when the commonalities are significant and customization is not needed.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Confused growing company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Systems Analyst  in  Duluth, GA (US)
    Current Employee - Business Systems Analyst in Duluth, GA (US)

    Pros

    Fair compensation for professional level associates. Generous expense account offerings. Good teleworking options.

    Cons

    It's tough to figure out how you fit into the Assurant puzzle. Working as a professional in a Call Center company means you're unlikely to be treated like a professional. Upward advancement is difficult to come by.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    ADP

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    close to my home
    good people in lower managment

    Cons

    Bad work environment
    harrassment
    abusive
    hired as a temp only to make sure not to make perm

    Advice to ManagementAdvice

    Learn to do justice and improve working place

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