Assurant Reviews

Current Employee – been working at Assurant full-time for less than a year

Pros – There are lots of opportunity for advancement.

Cons – There is no real Human Resource presence. When you have an HR issue you do not know who to contact.

Advice to Senior Management – My management was located in Ohio and I was in Georgia. There was very little support. My advice to my old manager would be that respect is earned. Talk to people in a way that you would want to be spoken to.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Assurant

Pros – Great benefits, lots of opportunities for training, industry leading products, very ethical with regard to professional practices, extremely flexible with regard to scheduling and balancing work/life .

Cons – Too much politicking. If you're not in the in-crowd, you're not going anywhere. Obvious favoritism and a lot of game--playing. Senior executives who are more in it for them selves than for the success of their direct reports. No skip level reviews, so no opportunity for direct reports to provide feedback on their managers.

Advice to Senior Management – Look at your managers. Keep your good talent. Your environment is getting toxic, so find a way to make it more positive again.

No, I would not recommend this company to a friend

Current Employee – been working at Assurant

Pros – Good benefits, nice seating area, fun group events.

Cons – Assurant Solution uses software to time your call resolution. The pressure is overwhelming! For the amount of work you have to do, they pay is not worth it. If you're French, ask for a signing bonus. Don't count on a promotion; all of the good jobs are in Toronto. This place is not a career place- its okay if you're like 40 and wanna keep busy and don't care about the money.

Because it's a call center, you're gonna meet some weirdoes there who are generally unemployable. I worked with one with a bladder problem. This was a school gig for me so I don't care anymore. This place is the bottom of the barrel as far as employment talent in concerned.

Advice to Senior Management – I'd hate to be a manager in charge of this motley crew. If I were to give advice: ease up on the staff with that employee monitoring software. Call center work sucks, so cut the staff some slack.

Having the possibility of promotions would also be nice... I don't want to move to Toronto unless I have to.

No, I would not recommend this company to a friend

Current Employee – been working at Assurant

Pros – Good benefits. Some people are very nice. (The rose among the thorns)

Cons – At Assurant, someone in the Canadian Marketing team is laid off about every quarter. One manager once told me that a company is like a sports team and needs to keep the talent fresh. I agree, however some managers abuse this opportunity to service their own agenda.

One of the Marketing managers seems to fire capable individuals and replaces them with former colleagues and friends; these individuals are also not always better qualified. Nepotism is alive and well at Assurant. Ass kissing will get you ahead there. I am immensely surprised that the President, a seemingly nice guy, allows this to happen.

Advice to Senior Management – Assurant is not a healthy place to work. It could be a better place if senior management insured that mid-managers are creating collaborative environments with people from diverse backgrounds. Often in meetings, there are big elephants in the room; but because officials are often to insecure to challenge their ideas, candid conversation is regularly curtailed. A first step would be to implement a rule limiting the number of acquaintances one manager can hire. The second step would be to test a department's ability to communicate productively controversial ideas.

No, I would not recommend this company to a friend

Current Employee – been working at Assurant full-time for less than a year

Pros – The environment in conducive to learning. Which is helpful for someone with limited experience.

Cons – Many teams are scattered throughout the US. I work in NY and my manager works in Woodbury, MN.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Assurant as an intern for less than a year

Pros – - Great work environment
- Located in Downtown Milwaukee
- Social events for the Interns
- Networking Opportunities
- Present in front of upper management
- Flexible schedule
- Opportunity to get hired on full-time upon graduation of college

Cons – - Not much room for creativity with projects assigned to interns
- Need to have experience with SQL and Excel (some training is provided though)
- Some technology is outdated

Yes, I would recommend this company to a friend

Former Employee – worked at Assurant full-time for more than 3 years

Pros – Peers are good people to work with.
If you're desperate for a job and can get one here, you could do worse.
Benefits are adequate.

Cons – Poor Management of people.
Not a place for innovative thinking. In fact there are active mechanisms in place to punish people who think outside the box.
Taking advantage of economy to demand 50 hours/week of people.

Advice to Senior Management – I would advise Management to learn how to manage people, but that advice would fall on deaf ears. This is because success in the company is based on your political astuteness, not your competence or people management skills.

No, I would not recommend this company to a friend

Former Employee – worked at Assurant full-time for more than 10 years

Pros – traditional focus on employee development;

Cons – lack of consistency with initiatives;

Advice to Senior Management – clarify specialty business orientation which was focus in the most successful past periods

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Assurant full-time for more than a year

Pros – Good opportunity if you are in the right department and location. Company uses product innovation to stay competitive and has done a decent job in staying relevant in the industry.

Cons – Has a bad reputation for not paying claims which leads to disgruntled clients which leads to client attrition. Also, has a tendency to quckly become uncompetitive in any given market.

Advice to Senior Management – Find your niche and stay there.

Yes, I would recommend this company to a friend

Current Employee – been working at Assurant full-time for more than a year

Pros – Good people, nice building. Was a very good place to work when I started

Cons – They are moving from a sales center to a customer service center. They want people that can read a script word for word

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company