Assurant

  www.assurant.com
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Assurant Reviews

Updated Jul 21, 2014

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All Employees Current Employees Only

2.8 164 reviews

68% Approve of the CEO

Assurant President, CEO and Director Rob Pollock

Rob Pollock

(74 ratings)

47% of employees recommend this company to a friend

Review Highlights

Pros
  • Assurant provides a reasonable salary and good benefits(in 18 reviews)

  • Great benefits, solid company if more conservative than others on risk(in 15 reviews)


Cons
  • Not a lot of challenges to foster learning opportunities and very top heavy therefore there are no room for advancement(in 10 reviews)

  • There is no room for advancement(in 5 reviews)

164 Employee Reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Not Very Fulfilling

    Data Specialist (Former Employee) Kingston, ON

    ProsI worked at Assurant for 9 years.......there used to be many pros, such as functions, rewards, etc but they steadily disappeared over the years, not just for me (who was a stellar employee) but for everyone, except for management of course.

    ConsNo room for advancement and favoritism: If you weren't friends with management, you didn't get promoted. As with many large companies, you had to apply for another position if you were interested in it. They didn't base it on what type of an employee you were and how well you did in your current position, they based it on how well you did in the interview or whether you were friends with management! I was turned down for another position because I didn't answer the interview questions the way they wanted me to. The position was given to someone who always failed her audits, never met her productivity requirements and was constantly calling in sick. That's Assurant's way of doing things....move the bad employees from department to department rather than get rid of them until there are no more departments to move them to. There was one employee who couldn't do any of the jobs that they put her in yet they kept moving her around until she finally screwed up so bad that they had no choice but to get rid of her. (She didn't even have to apply for another position, they would just give her one.) Be terrible in your job and they recognize that by giving you something else to do but you can be the best in your job and not be given an ounce of recognition even though you're the reason the company is as successful as they are.

    Mid-Year and Year-End Reviews are a farce: You were forced to evaluate yourself every 6 months, then your supervisor would review you. They supposedly used these reviews to evaluate your merit increase. Bahahaha! Like I said before, I was a stellar employee, never called in sick, was always positive, always beat productivity requirements, never failed my audits, was top employee in my department and always, always had positive reviews from my supervisors. All that got me was a tiny raise that wasn't even enough to keep up with the cost of living! The merit increases went down every year that I was there even though my work ethic, etc got better. First year I was there I got a 4% increase. Last year I was there (9 years later) it was less than 1%! Not much incentive to continue working there. When I gave my notice, rather than offer me more money than the job I was going to was paying me, they hired TWO people to replace me. Someone didn't think that one out very well. But that's Assurant, don't want to give too much for fear of someone expecting even more. All I expected was respect and recognition for a job well done.

    They had a suggestion program where employees could provide their suggestions on how to improve things. If your suggestion was approved they would actually give you money. Sad thing is, they never approved any of the suggestions. Instead, someone in management would implement your suggestion later on and claim it as their own. I figured that's the only way some management in that company are where they are......because they used their employees and took credit for things that should have been given to the employees instead.

    Advice to Senior Management- The little guys are the reason you are where you are today and why you continue to be where you are today. Don't think you're anything special because you're part of management. You didn't get there on your own.
    - Recognize the good employees and get rid of the bad ones.
    - Have more respect for the people who actually do the work and stop promoting people based on the fact that they are your friends and have no experience at all.
    Increase your pay range. Make your employees feel like you actually WANT them there instead of making them feel like they're lucky to have a job.
    - Be more truthful to the employees who are on the low end of the totem pole. Just because you're at the top of the totem pole doesn't mean you're any better than them. Without them you would be nothing.

    I liked my job, if I didn't I wouldn't have stayed there for 9 years as the pay wasn't a reason to stay that's for sure. I would have stayed until retirement had I been given the respect and recognition that I deserved. Oh well, not to toot my own horn but you lost an excellent employee and gained two more useless ones. But no matter what I say, you'll continue to do what you do and just treat the employees as if they're just a number. Sad, really sad!!!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    If you're best friends with your boss, you'll go places.

    Marketing (Former Employee) Toronto, ON

    ProsGreat benefits, lots of opportunities for training, industry leading products, very ethical with regard to professional practices, extremely flexible with regard to scheduling and balancing work/life .

    ConsToo much politicking. If you're not in the in-crowd, you're not going anywhere. Obvious favoritism and a lot of game--playing. Senior executives who are more in it for them selves than for the success of their direct reports. No skip level reviews, so no opportunity for direct reports to provide feedback on their managers.

    Advice to Senior ManagementLook at your managers. Keep your good talent. Your environment is getting toxic, so find a way to make it more positive again.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Assurant Kingston Call Centre - Trash Meca!

    Contact Centre Associate (Current Employee) Kingston, ON

    ProsGood benefits, nice seating area, fun group events.

    ConsAssurant Solution uses software to time your call resolution. The pressure is overwhelming! For the amount of work you have to do, they pay is not worth it. If you're French, ask for a signing bonus. Don't count on a promotion; all of the good jobs are in Toronto. This place is not a career place- its okay if you're like 40 and wanna keep busy and don't care about the money.

    Because it's a call center, you're gonna meet some weirdoes there who are generally unemployable. I worked with one with a bladder problem. This was a school gig for me so I don't care anymore. This place is the bottom of the barrel as far as employment talent in concerned.

    Advice to Senior ManagementI'd hate to be a manager in charge of this motley crew. If I were to give advice: ease up on the staff with that employee monitoring software. Call center work sucks, so cut the staff some slack.

    Having the possibility of promotions would also be nice... I don't want to move to Toronto unless I have to.

    No, I would not recommend this company to a friend

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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Nepotism is alive and well at Assurant.

    (Current Employee) Toronto, ON

    ProsGood benefits. Some people are very nice. (The rose among the thorns)

    ConsAt Assurant, someone in the Canadian Marketing team is laid off about every quarter. One manager once told me that a company is like a sports team and needs to keep the talent fresh. I agree, however some managers abuse this opportunity to service their own agenda.

    One of the Marketing managers seems to fire capable individuals and replaces them with former colleagues and friends; these individuals are also not always better qualified. Nepotism is alive and well at Assurant. Ass kissing will get you ahead there. I am immensely surprised that the President, a seemingly nice guy, allows this to happen.

    Advice to Senior ManagementAssurant is not a healthy place to work. It could be a better place if senior management insured that mid-managers are creating collaborative environments with people from diverse backgrounds. Often in meetings, there are big elephants in the room; but because officials are often to insecure to challenge their ideas, candid conversation is regularly curtailed. A first step would be to implement a rule limiting the number of acquaintances one manager can hire. The second step would be to test a department's ability to communicate productively controversial ideas.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Less than a year here, but satisfied so far.

    Database Administrator (Current Employee) Atlanta, GA (US)

    ProsAbility to work remotely, is a HUGE pro.

    ConsJob stability is a HUGE concern.

    Advice to Senior ManagementNothing at this time. All is well.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    I truly enjoyed my time at Assurant.

    Quality Coordinator (Former Employee) Duluth, GA (US)

    ProsI enjoyed the working environment and the location.

    ConsI didn't agree with the amount of work I was having to do in addition to a regular 40 hour work week.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good company to work for.... Not a lot of room to move up.

    Customer Care Specialist (Current Employee) Springfield, OH (US)

    ProsConsistent
    The people who work here are really great!
    Company does a lot of little treat/surprises for employees

    ConsNo Real Room To Move Up With The Company
    End of Year Pay Increases Are A Joke
    Only 1 Annual bonus with company around Christmas Time
    Twice a month Pay Schedule (15th & last day of the month)
    Cafeteria food is Expensive and Gross
    No real chance of ever getting a schedule change... Make sure you are hired with a schedule you can see yourself working for a LONG time

    Advice to Senior ManagementIf you have employees do additional work such as being trained on multiple clients, being cross trained in core/loss drafts, pay them for it! Stop hiring team leads and managers based off popularity!

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Ok company

    Consultant (Current Employee) Kansas City, MO (US)

    ProsWork from home
    Cool People
    Flexible
    Ok Management
    Lunches

    ConsWorst insurance ever!!!!!!!
    No work life balance
    Upper management not good
    Low bonus
    Apply

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Pressure

    Anonymous Employee (Former Employee)

    ProsThe benefits are awesome and they treat their employees really good ie special little things they do for their employees.

    ConsHaving your calls audited for little things even when you do a great job at what your doing and helping the clients.

    Advice to Senior ManagementNone

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Employee Benefit Advisor

    Employee Benefit Advisor (Current Employee) Atlanta, GA (US)

    ProsAssurants benefits are good, but not as good as they used to be.

    ConsMicro-management. of employees Dwells more on negative aspects than positive ones. Management is not flexible.

    Advice to Senior ManagementQuit micromanaging! You have good employees who do their job well.

    No, I would not recommend this company to a friend

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