Apple Reviews

Updated 1 October, 2014
Updated 1 October, 2014
3,800 Reviews
3.9
3,800 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Apple CEO Tim Cook
Tim Cook
2,067 Ratings

Review Highlights

Pros
  • Apple retail had great benefits for their employees from perks to policy (in 238 reviews)

  • Great staff, excellent work environment nothing beats apple when it comes to computers (in 204 reviews)


Cons
  • work life balance and handling any customer issues as well as the long hours (in 234 reviews)

  • could be physically tiring due to the long hours of walking and standing on concrete floors (in 145 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Bittersweet, hard to maintain work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Family Room Specialist  in  Toronto, ON
    Former Employee - Family Room Specialist in Toronto, ON

    I worked at Apple part-time for more than a year

    Pros

    Product discounts. Candidates hired tend to be very Smart

    Cons

    Lack of employer empathy towards subordinates

    Advice to ManagementAdvice

    Employes need more reasons to stay with be company

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    The most enjoyable and demanding retail job there is

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Apple

    Pros

    Decent pay, full benefits, even for part-timers

    Cons

    It is demanding work, and you lose your weekends to the job

  3.  

    Supportive leadership team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Specialist  in  Waterloo, ON
    Former Employee - Specialist in Waterloo, ON

    I worked at Apple part-time for less than a year

    Pros

    Family oriented company, and managers really look after you.

    Cons

    You've been given all the support, so the burden to improve is much greater.

    Recommends
    Positive Outlook
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  5.  

    Like no other retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Expert  in  Vancouver, BC
    Current Employee - Expert in Vancouver, BC

    I have been working at Apple full-time for more than 5 years

    Pros

    Apple retail is very people centred. Employee development is important and feedback from customers and employees is the driving force of change. Apple is revolutionizing retail.

    Cons

    If you don't enjoy an environment with a very strong culture and values this is not for you then. Expectations are high in terms of performance. Mediocrity is not acceptable.

    Advice to ManagementAdvice

    It seems like the path to management from "entry" positions is inconsistent throughout stores.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Its ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mac Genius  in  Toronto, ON
    Current Employee - Mac Genius in Toronto, ON

    I have been working at Apple full-time for more than 3 years

    Pros

    Good pay when you reach top

    Cons

    Glass ceilings the limit. Once you get there... thats it

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    A reasonable place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Apple Solutions Consultant  in  Calgary, AB
    Current Employee - Apple Solutions Consultant in Calgary, AB

    I have been working at Apple full-time for more than a year

    Pros

    Great pay and culture with solid training resources. Great benefits package, ESPP plan and RRSP matching.

    Cons

    VERY harsh management. Can be a very stressful place to work. Zero sympathy for failure and high expectations of success, even if it's nothing you have direct control over.

    Advice to ManagementAdvice

    Give props and kudos where they are deserved. My upper management NEVER reached out after a success. Only when times were tough and sales were down did I hear from management.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 3 people found this helpful  

    Great people, great potential, not so great opportunity and really poor career development.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Genius Administrative  in  Quebec, QC
    Current Employee - Genius Administrative in Quebec, QC

    I have been working at Apple part-time for more than 3 years

    Pros

    -People! Most people are great, passionate and really gifted. A great place to meet young talent and have fun.
    -Obviously the benefits

    Cons

    One of the biggest company on earth if not THE one and it never made the top 100 best employers once, neither in the US nor Global. Here's why :

    -Work conditions are bad. Imagine for each hundred employee you have a tiny break room, one toilet, one fridge, no place at all and a lot of stress and pressure to perform.
    -Working there is like being in a black hole. This company siphons talent, time and energy dry. Then they just let you rot until you quit and they replace you.
    -Salary is good compare to other places but it's really not that good when you consider everything you give in and the life quality you lose. Most people are better ending somewhere else and that's why they do. Plus the customer traffic is HUGE so the workload goes accordingly.
    -Career opportunities are close to none. You can get a promotion when someone is leaving and yes, a lot of people are leaving every year but this bear questioning why?
    -They work with headcounts so once the limit is met, even if the need for more employees is there, even if the metrics proves its there, they will not hire more or give any promotion.
    -Not enough staff. The workload is incredibly huge and at first you are motivated to give the best of services but you understand fast enough that they ask for the impossible. They could hire twice the number of employees and still it would be complicated so imagine how hard it is now.
    -Work/Life balance is bad. Part time employees will work mostly 4h shifts right in the middle of the day so it completely destroys their schedule, and full time employees will often work 8-9 days in a row including night and weekends and with only one day off in between (they have to organize with others to have 2 days off in a row).

    Advice to ManagementAdvice

    Stop being hypocritical by saying things like : "Our employees are the most important thing for us". If it was true, the cons I mentioned would not exist. Stop being cheap and invest a little more in your employees and their work conditions. You could invest only 1% of the profits and it would make a huge difference (better/bigger break rooms, more lockers, better/bigger bathrooms, some bonuses for motivation, etc). That's what makes it so hard on the employees. You could easily care more but you just don't. And for the love of God, PLEASE HIRE MORE PEOPLE !!! (not 3%, 50% and more) It will be beneficial for the employees but also for the customers. It will help the metrics and the brand. It will certainly brings more people to the brand instead of pushing them away constantly.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Spoiled me!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Apple

    Pros

    - Great food
     - Cali weather
     - Focus on customer
     - Engineers everywhere

    Cons

    - Too much cool aid

  10. 2 people found this helpful  

    Two years of being a specialist at Apple Retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Specialist  in  Vancouver, BC
    Former Employee - Specialist in Vancouver, BC

    I worked at Apple part-time for more than a year

    Pros

    - You'll be working with a group of great people – a great chance to make meaningful friends and connections.

    - You'll meet interesting customers too, and along with this comes good opportunities for networking. It's how I, and a lot of people, got their next job.

    - In most stores, when it isn't too busy, it can be laid-back and fun!

    - Wages are good for retail, and benefits (in terms of discounts and health insurance) were pretty fantastic.

    - You get to work with and learn about amazing, fun new technology. Or at least tell customers about it...

    - You're never expected to do anything off-the-clock, including emails. Good work/life balance in this sense.

    Cons

    - Scheduling is usually inflexible, especially a problem if you're part-time. Hours fluctuate between 15 and 40 hours a week for PT throughout the year, and you have no say in this.

    - Incredibly sales and attachment driven, vastly more so than Apple will ever publicly say. If you can't hit your targets, management will give you a hard time and in some cases try to push you out.

    - Management take the customer service culture very literally. For example, some will almost always side with the customer and not with you as an employee, leading many to feel undervalued and disrespected. Often you have to go with policy and give the customer a hard line, and when they ask to see a manager, they'll do almost whatever the customer wants and make you look like the bad guy. Probably common in retail, but seriously demotivating.

    - The whole process of career advancement and development is very opaque and shrouded in mystery. If managers like you and you have good numbers, they'll give you opportunities – if not, you'll have to fight very hard to even hear about them in the first place and even more so to be considered. At my store the vast, vast majority of people never advance or get promoted, and many are trying very hard to.

    - Customers at times can be brutal. At Apple you're the front face, up against people who have crazy expectations of what Apple can do for them. Free replacements of broken phones, discounts on purchases, six-month-later returns, free training, you name it – you're always the one who has to give them the bad news, and it doesn't always go well. I've been pushed, screamed and sworn at. Don't underestimate this one.

    - When it gets busy, it really gets busy. It really tests your ability to deal with pressure and stress to the extreme when customers are pulling you in five different directions and managers are telling you do 'one to many' sales and support. Most of my managers became stressed out at these times, hyper-intense and irritable – and because they're so focused on making customers happy, they invariably take it out on the employees. I've seen unbelievably unfair and unprofessional behaviour from management to employees, and many have left because of it.

    Advice to ManagementAdvice

    The 'credo' tells you that Apple's people – it's soul – is its people. Don't just say it, show it.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great place to learn and grow, to get a job elsewhere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Genius
    Current Employee - Genius

    I have been working at Apple full-time for more than a year

    Pros

    Great development, lots of learning opportunities if you are driven to improve yourself.

    Cons

    Very hard to get promoted.

    Recommends
    Positive Outlook
    Approves of CEO

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