Apple

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Apple Reviews

Updated 19 August, 2014
Updated 19 August, 2014
3,652 Reviews

3.9
3,652 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Apple CEO Tim Cook
Tim Cook
1,934 Ratings

Review Highlights

Pros
  • Apple retail had great benefits for their employees from perks to policy (in 208 reviews)

  • Great staff, excellent work environment nothing beats apple when it comes to computers (in 194 reviews)


Cons
  • work life balance and handling any customer issues as well as the long hours (in 194 reviews)

  • could be physically tiring due to the long hours of walking and standing on concrete floors (in 133 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Spoiled me!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    - Great food
     - Cali weather
     - Focus on customer
     - Engineers everywhere

    Cons

    - Too much cool aid

  2. 2 people found this helpful  

    Two years of being a specialist at Apple Retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Specialist  in  Vancouver, BC
    Former Employee - Specialist in Vancouver, BC

    Pros

    - You'll be working with a group of great people – a great chance to make meaningful friends and connections.

    - You'll meet interesting customers too, and along with this comes good opportunities for networking. It's how I, and a lot of people, got their next job.

    - In most stores, when it isn't too busy, it can be laid-back and fun!

    - Wages are good for retail, and benefits (in terms of discounts and health insurance) were pretty fantastic.

    - You get to work with and learn about amazing, fun new technology. Or at least tell customers about it...

    - You're never expected to do anything off-the-clock, including emails. Good work/life balance in this sense.

    Cons

    - Scheduling is usually inflexible, especially a problem if you're part-time. Hours fluctuate between 15 and 40 hours a week for PT throughout the year, and you have no say in this.

    - Incredibly sales and attachment driven, vastly more so than Apple will ever publicly say. If you can't hit your targets, management will give you a hard time and in some cases try to push you out.

    - Management take the customer service culture very literally. For example, some will almost always side with the customer and not with you as an employee, leading many to feel undervalued and disrespected. Often you have to go with policy and give the customer a hard line, and when they ask to see a manager, they'll do almost whatever the customer wants and make you look like the bad guy. Probably common in retail, but seriously demotivating.

    - The whole process of career advancement and development is very opaque and shrouded in mystery. If managers like you and you have good numbers, they'll give you opportunities – if not, you'll have to fight very hard to even hear about them in the first place and even more so to be considered. At my store the vast, vast majority of people never advance or get promoted, and many are trying very hard to.

    - Customers at times can be brutal. At Apple you're the front face, up against people who have crazy expectations of what Apple can do for them. Free replacements of broken phones, discounts on purchases, six-month-later returns, free training, you name it – you're always the one who has to give them the bad news, and it doesn't always go well. I've been pushed, screamed and sworn at. Don't underestimate this one.

    - When it gets busy, it really gets busy. It really tests your ability to deal with pressure and stress to the extreme when customers are pulling you in five different directions and managers are telling you do 'one to many' sales and support. Most of my managers became stressed out at these times, hyper-intense and irritable – and because they're so focused on making customers happy, they invariably take it out on the employees. I've seen unbelievably unfair and unprofessional behaviour from management to employees, and many have left because of it.

    Advice to ManagementAdvice

    The 'credo' tells you that Apple's people – it's soul – is its people. Don't just say it, show it.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great place to learn and grow, to get a job elsewhere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Genius
    Current Employee - Genius

    Pros

    Great development, lots of learning opportunities if you are driven to improve yourself.

    Cons

    Very hard to get promoted.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mac Genius  in  Montreal, QC
    Former Employee - Mac Genius in Montreal, QC

    Pros

    gets you out of your comfort zone. Things are always changing and you have to grow and evolve with it. Prepares you for many different situations whether its for work or personal.

    Cons

    Canadian management is long in the tooth, lack-lustre and don't really have any truly corporate executive experience.
    -Too much kowtowing to US management

    Advice to ManagementAdvice

    Fearless feedback should be followed. leaders should be LEADERS. my self esteem has suffered because for over a year, i was told only what i was doing wrong and how horrible i was at my job. 99% of my customers loved me and requested to work only with me yet when i made a mistake i never heard the end of it. quit singling people out because other employees notice. i am so disappointed in this company.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Mix of positive and negative - position is

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Apple Solutions Consultant  in  Toronto, ON
    Current Employee - Apple Solutions Consultant in Toronto, ON

    Pros

    Flexible(ish) hours; decent salary + commission structure; pride in getting to say you work for Apple; decent employee discount for personal and friends/family; relative freedom in this position as you work largely on your own.

    Cons

    Have to work weekends all the time; management doesn't truly listen to concerns about traffic and general business, they just want more sales and don't care how you get them; if store traffic is down so is your commission (generally);

    Advice to ManagementAdvice

    Stop forcing ASCs to treat their role as if it's their own business - they have no control over most of what happens in the retail store they are placed in (Best Buy or Future Shop) and are little more than glorified trainers/sub-managers. Listen to your employees when they talk about traffic, demographics and other concerns - don't just brush it off saying it's the same everywhere. Guess what? It's not.

    Recommends
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Overworked, Underappreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialist  in  Vancouver, BC
    Current Employee - Specialist in Vancouver, BC

    Pros

    You get to tell people you worked for Apple. It does look good on a resume. You'll get some discounts on some cool products and possibly be able to go to Cupertino (if they REALLY like you)

    Cons

    Too many to list. This job really isn't worth it. You are treated terribly by customers AND management. Managers are more concerned with their bonuses than anything else. They are very metrics driven and you must meet your sales targets or else you will never move anywhere else in the company. If you aren't hitting sales targets you'll be harassed daily. The management will flat-out lie to you about things and are excellent manipulators. You have zero work-life balance and you will not be able to choose your days off. You have to work throughout August and December as they are "black out periods" and you will never get inside information about products or upcoming releases. They are VERY strict about the way you speak or conduct yourself while on the sales floor. If you say something they deem to be out of line you will be reprimanded. They love to use the whole "we're forward this offence to HR" line just to scare you. Management are bullies, plain and simple.

    Advice to ManagementAdvice

    Don't treat us so terribly. We're not your slaves and your bonuses aren't as important as our wellbeing.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Great team, great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Amazing people, positive work environment

    Cons

    People expect tech support from you.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    singled out and torn down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Family Room Specialist  in  Winnipeg, MB
    Former Employee - Family Room Specialist in Winnipeg, MB

    Pros

    generally speaking, co-workers were great to work with, same with customers

    Cons

    serious lack of positive reinforcement. you never hear the end of it if you do something wrong and nothing when you do well. managers are completely uninterested in the employee side of the story. managers single people out. zero work-life balance. fearless feedback is a load of bull and management doesn't follow their own policies. i was constantly and consistently put down and with the exception of two leaders, was spoken down to and treated like i was incompetent and i know i'm not. they always focused on what you did bad and didn't give a crap when you did something well. once labelled, you will stay labelled. little room to move and grow. near zero support for dealing with abusive customers.

    Advice to ManagementAdvice

    fearless feedback should be followed. leaders should be LEADERS. my self esteem has suffered because for over a year, i was told only what i was doing wrong and how horrible i was at my job. 99% of my customers loved me and requested to work only with me yet when i made a mistake i never heard the end of it. quit singling people out because other employees notice. i am so disappointed in this company.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Apple Canada Mgmt Incompetent (Corporate)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Some very smart and hard-working people
    Well-run (in California)

    Cons

    -Canadian management is long in the tooth, lack-lustre and don't really have any truly corporate executive experience.
    -Too much kowtowing to US management

    Advice to ManagementAdvice

    Package the occupiers of the corner offices

    Doesn't Recommend
    Neutral Outlook
  11.  

    Not even an iPod shuffle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Genius Administrative  in  Toronto, ON
    Former Employee - Genius Administrative in Toronto, ON

    Pros

    -Amazing People
    -Great for resume
    -Keeps you on your toes
    -Always in the know of new technology

    Cons

    -Company and Management do not care about you
    -Small space, alot of people
    -No incentives

    Advice to ManagementAdvice

    Try to learn about the technology...don't be afraid of the floor..come out if the office.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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