Apple Reviews

Updated 29 August, 2014
Updated 29 August, 2014
3,700 Reviews

3.9
3,700 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Apple CEO Tim Cook
Tim Cook
1,967 Ratings

Review Highlights

Pros
  • Apple retail had great benefits for their employees from perks to policy (in 208 reviews)

  • Great staff, excellent work environment nothing beats apple when it comes to computers (in 194 reviews)


Cons
  • work life balance and handling any customer issues as well as the long hours (in 194 reviews)

  • could be physically tiring due to the long hours of walking and standing on concrete floors (in 133 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    A reasonable place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Apple Solutions Consultant  in  Calgary, AB
    Current Employee - Apple Solutions Consultant in Calgary, AB

    I have been working at Apple full-time for more than a year

    Pros

    Great pay and culture with solid training resources. Great benefits package, ESPP plan and RRSP matching.

    Cons

    VERY harsh management. Can be a very stressful place to work. Zero sympathy for failure and high expectations of success, even if it's nothing you have direct control over.

    Advice to ManagementAdvice

    Give props and kudos where they are deserved. My upper management NEVER reached out after a success. Only when times were tough and sales were down did I hear from management.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Great people, great potential, not so great opportunity and really poor career development.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Genius Administrative  in  Quebec, QC
    Current Employee - Genius Administrative in Quebec, QC

    I have been working at Apple part-time for more than 3 years

    Pros

    -People! Most people are great, passionate and really gifted. A great place to meet young talent and have fun.
    -Obviously the benefits

    Cons

    One of the biggest company on earth if not THE one and it never made the top 100 best employers once, neither in the US nor Global. Here's why :

    -Work conditions are bad. Imagine for each hundred employee you have a tiny break room, one toilet, one fridge, no place at all and a lot of stress and pressure to perform.
    -Working there is like being in a black hole. This company siphons talent, time and energy dry. Then they just let you rot until you quit and they replace you.
    -Salary is good compare to other places but it's really not that good when you consider everything you give in and the life quality you lose. Most people are better ending somewhere else and that's why they do. Plus the customer traffic is HUGE so the workload goes accordingly.
    -Career opportunities are close to none. You can get a promotion when someone is leaving and yes, a lot of people are leaving every year but this bear questioning why?
    -They work with headcounts so once the limit is met, even if the need for more employees is there, even if the metrics proves its there, they will not hire more or give any promotion.
    -Not enough staff. The workload is incredibly huge and at first you are motivated to give the best of services but you understand fast enough that they ask for the impossible. They could hire twice the number of employees and still it would be complicated so imagine how hard it is now.
    -Work/Life balance is bad. Part time employees will work mostly 4h shifts right in the middle of the day so it completely destroys their schedule, and full time employees will often work 8-9 days in a row including night and weekends and with only one day off in between (they have to organize with others to have 2 days off in a row).

    Advice to ManagementAdvice

    Stop being hypocritical by saying things like : "Our employees are the most important thing for us". If it was true, the cons I mentioned would not exist. Stop being cheap and invest a little more in your employees and their work conditions. You could invest only 1% of the profits and it would make a huge difference (better/bigger break rooms, more lockers, better/bigger bathrooms, some bonuses for motivation, etc). That's what makes it so hard on the employees. You could easily care more but you just don't. And for the love of God, PLEASE HIRE MORE PEOPLE !!! (not 3%, 50% and more) It will be beneficial for the employees but also for the customers. It will help the metrics and the brand. It will certainly brings more people to the brand instead of pushing them away constantly.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Spoiled me!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Apple

    Pros

    - Great food
     - Cali weather
     - Focus on customer
     - Engineers everywhere

    Cons

    - Too much cool aid

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  5. 2 people found this helpful  

    Two years of being a specialist at Apple Retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Specialist  in  Vancouver, BC
    Former Employee - Specialist in Vancouver, BC

    I worked at Apple part-time for more than a year

    Pros

    - You'll be working with a group of great people – a great chance to make meaningful friends and connections.

    - You'll meet interesting customers too, and along with this comes good opportunities for networking. It's how I, and a lot of people, got their next job.

    - In most stores, when it isn't too busy, it can be laid-back and fun!

    - Wages are good for retail, and benefits (in terms of discounts and health insurance) were pretty fantastic.

    - You get to work with and learn about amazing, fun new technology. Or at least tell customers about it...

    - You're never expected to do anything off-the-clock, including emails. Good work/life balance in this sense.

    Cons

    - Scheduling is usually inflexible, especially a problem if you're part-time. Hours fluctuate between 15 and 40 hours a week for PT throughout the year, and you have no say in this.

    - Incredibly sales and attachment driven, vastly more so than Apple will ever publicly say. If you can't hit your targets, management will give you a hard time and in some cases try to push you out.

    - Management take the customer service culture very literally. For example, some will almost always side with the customer and not with you as an employee, leading many to feel undervalued and disrespected. Often you have to go with policy and give the customer a hard line, and when they ask to see a manager, they'll do almost whatever the customer wants and make you look like the bad guy. Probably common in retail, but seriously demotivating.

    - The whole process of career advancement and development is very opaque and shrouded in mystery. If managers like you and you have good numbers, they'll give you opportunities – if not, you'll have to fight very hard to even hear about them in the first place and even more so to be considered. At my store the vast, vast majority of people never advance or get promoted, and many are trying very hard to.

    - Customers at times can be brutal. At Apple you're the front face, up against people who have crazy expectations of what Apple can do for them. Free replacements of broken phones, discounts on purchases, six-month-later returns, free training, you name it – you're always the one who has to give them the bad news, and it doesn't always go well. I've been pushed, screamed and sworn at. Don't underestimate this one.

    - When it gets busy, it really gets busy. It really tests your ability to deal with pressure and stress to the extreme when customers are pulling you in five different directions and managers are telling you do 'one to many' sales and support. Most of my managers became stressed out at these times, hyper-intense and irritable – and because they're so focused on making customers happy, they invariably take it out on the employees. I've seen unbelievably unfair and unprofessional behaviour from management to employees, and many have left because of it.

    Advice to ManagementAdvice

    The 'credo' tells you that Apple's people – it's soul – is its people. Don't just say it, show it.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Great place to learn and grow, to get a job elsewhere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Genius
    Current Employee - Genius

    I have been working at Apple full-time for more than a year

    Pros

    Great development, lots of learning opportunities if you are driven to improve yourself.

    Cons

    Very hard to get promoted.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Mix of positive and negative - position is

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Apple Solutions Consultant  in  Toronto, ON
    Current Employee - Apple Solutions Consultant in Toronto, ON

    I have been working at Apple full-time for more than 3 years

    Pros

    Flexible(ish) hours; decent salary + commission structure; pride in getting to say you work for Apple; decent employee discount for personal and friends/family; relative freedom in this position as you work largely on your own.

    Cons

    Have to work weekends all the time; management doesn't truly listen to concerns about traffic and general business, they just want more sales and don't care how you get them; if store traffic is down so is your commission (generally);

    Advice to ManagementAdvice

    Stop forcing ASCs to treat their role as if it's their own business - they have no control over most of what happens in the retail store they are placed in (Best Buy or Future Shop) and are little more than glorified trainers/sub-managers. Listen to your employees when they talk about traffic, demographics and other concerns - don't just brush it off saying it's the same everywhere. Guess what? It's not.

    Recommends
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mac Genius  in  Montreal, QC
    Former Employee - Mac Genius in Montreal, QC

    I worked at Apple full-time for more than a year

    Pros

    gets you out of your comfort zone. Things are always changing and you have to grow and evolve with it. Prepares you for many different situations whether its for work or personal.

    Cons

    Canadian management is long in the tooth, lack-lustre and don't really have any truly corporate executive experience.
    -Too much kowtowing to US management

    Advice to ManagementAdvice

    Fearless feedback should be followed. leaders should be LEADERS. my self esteem has suffered because for over a year, i was told only what i was doing wrong and how horrible i was at my job. 99% of my customers loved me and requested to work only with me yet when i made a mistake i never heard the end of it. quit singling people out because other employees notice. i am so disappointed in this company.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Overworked, Underappreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialist  in  Vancouver, BC
    Current Employee - Specialist in Vancouver, BC

    I have been working at Apple full-time for more than a year

    Pros

    You get to tell people you worked for Apple. It does look good on a resume. You'll get some discounts on some cool products and possibly be able to go to Cupertino (if they REALLY like you)

    Cons

    Too many to list. This job really isn't worth it. You are treated terribly by customers AND management. Managers are more concerned with their bonuses than anything else. They are very metrics driven and you must meet your sales targets or else you will never move anywhere else in the company. If you aren't hitting sales targets you'll be harassed daily. The management will flat-out lie to you about things and are excellent manipulators. You have zero work-life balance and you will not be able to choose your days off. You have to work throughout August and December as they are "black out periods" and you will never get inside information about products or upcoming releases. They are VERY strict about the way you speak or conduct yourself while on the sales floor. If you say something they deem to be out of line you will be reprimanded. They love to use the whole "we're forward this offence to HR" line just to scare you. Management are bullies, plain and simple.

    Advice to ManagementAdvice

    Don't treat us so terribly. We're not your slaves and your bonuses aren't as important as our wellbeing.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    Great team, great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Apple for more than 5 years

    Pros

    Amazing people, positive work environment

    Cons

    People expect tech support from you.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    singled out and torn down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Family Room Specialist  in  Winnipeg, MB
    Former Employee - Family Room Specialist in Winnipeg, MB

    I worked at Apple full-time for more than a year

    Pros

    generally speaking, co-workers were great to work with, same with customers

    Cons

    serious lack of positive reinforcement. you never hear the end of it if you do something wrong and nothing when you do well. managers are completely uninterested in the employee side of the story. managers single people out. zero work-life balance. fearless feedback is a load of bull and management doesn't follow their own policies. i was constantly and consistently put down and with the exception of two leaders, was spoken down to and treated like i was incompetent and i know i'm not. they always focused on what you did bad and didn't give a crap when you did something well. once labelled, you will stay labelled. little room to move and grow. near zero support for dealing with abusive customers.

    Advice to ManagementAdvice

    fearless feedback should be followed. leaders should be LEADERS. my self esteem has suffered because for over a year, i was told only what i was doing wrong and how horrible i was at my job. 99% of my customers loved me and requested to work only with me yet when i made a mistake i never heard the end of it. quit singling people out because other employees notice. i am so disappointed in this company.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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