Apple

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Apple Reviews

Updated 18 December, 2014
Updated 18 December, 2014
4,093 Reviews
3.9
4,093 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Apple CEO Tim Cook
Tim Cook
2,262 Ratings

Review Highlights

Pros
  • Apple retail had great benefits for their employees from perks to policy (in 246 reviews)

  • Great staff, excellent work environment nothing beats apple when it comes to computers (in 215 reviews)


Cons
  • Time off needs to be requested well in advance making work/life balance a challenge (in 252 reviews)

  • Work can be very demanding with long hours depending on the group you are in (in 151 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    WHAT'S IT LIKE WORKING AT AN APPLE RETAIL STORE : 2014 EDITION

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialist in Toronto, ON
    Current Employee - Specialist in Toronto, ON

    I have been working at Apple full-time (more than 3 years)

    Pros

    * STOCK PLAN + BENEFITS IS GREAT ( PROBABLY THE BEST THING ABOUT BEING EMPLOYED THERE )
    * PAY IS BETTER THAN OTHER RETAIL JOBS OUT THERE
    * PEOPLE YOU WORK WITH ARE ACTUALLY DECENT, KNOWLEDGEABLE & HARDWORKING PEOPLE
    * YOU WILL LEARN ALOT OF TECHNICAL INFORMATION ABOUT COMPUTERS, IPHONES, ETC

    Cons

    I've been working for Apple Retail for a very long time and everything sure has changed ; NIGHT AND DAY differences from back then.

    Since the earlier days, it was all about enriching lives. Taking the time, making sure the customer had all the attention you can give them without being rushed into your next appointment . Nowadays, its all about enriching their pocketbooks and numbers ! Here are the core CONS that you will encounter ; Let me break it down :

    • A billion dollar company that LOVES to have short staffing. Apple refuses to put enough people on the sales floor. Ive seen frustrated customers wait impatiently for someone to help them purchase a computer yet THERE'S NO SALES PEOPLE TO HELP and they storm out of the store pissed off instead !! Yup ! There goes that sale ! Way to go APPLE !!!!!

    • Everyone wears blue shirts . Its hard to distinguish who the technicians are and who the sales people are . a unified color of the shirt simply means EVERYONE IS EXPECTED TO PRETTY MUCH DO EVERYTHING no matter what position you have. Job Description ? There is NO SUCH A THING IN APPLE RETAIL . ( read on )

    * GENIUS BAR / FAMILY ROOM ( aka the technical support area ) is all about NUMBERS. You are put on a queue where you are seen by a technician. You basically have 10-15 minutes with this customer and YOU MUST MOVE ON TO THE NEXT. Most stores require you to have an appointment booked ahead of time, and recently, its become standardized that ALL APPOINTMENTS MUST BE TAKEN. The genius bar is now cleverly crafted with new stations that ' get you started ' . No appointments ? sure just sit down and a technician will take a look and see if they can do the task for you. This basically allows more traffic to come through and more appointments to be taken. ( btw management WE'RE NOT STUPID !!! ) Work has been quadrupled to the point you are running around with your head about to fall off ! This department would work so well but the management will not put enough people to help out throughout the day ! The worst part about being in this department is breaks and lunches are always never taken on time !!!! You will basically end up hating your co workers for taking too long in their interactions or for them to refuse to help out because they are doing computer repairs. It just flat out SUCKS . This is the worst level of stress you will receive in the store . There's not a day I come home from work, not only physically exhausted but MENTALLY abused from all the things you go throughout the day ! l

    * THE CREATIVE STUDIO ( aka one to one training ) will test your PATIENCE .

    You will teach 70-80 year old customers who just purchased a computer and will end up coming back for repeated sessions for the next couple of weeks because they cant remember their passwords !

    If you are extremely patient, well good luck cuz you're going to need it real badly when you're in this role !!!! Id say a good 10% of the sessions you will get are actual decent individuals who can grasp and learn what you teach, the other 90% will just be useless people who are just basically wasting their time ( AND YOURS IF YOU THINK ABOUT IT ) .

    * The customers, especially the pissed off ones,can be a handful. Be prepared for an earful. Most are nice but majority are prissy, stuck up people who will EXPECT you to bend over and squeeze them in to have their iphone fixed ahead of everyone else. This would only be alleviated if the company actually put more people on the sales floor/ technical support areas so that the employees wouldn't get stuck in escalations

    It is August 2014 and from my point of view ; Apple Retail has changed drastically . its not the same fun place I remember it used to be . If you think im bullshitting ; I've witnessed about 8 people from the genius bar resign over the past few months , and that says alot where the company is heading !

    Quality in the service is disappearing, FAST. Its all about Q U A N T I T Y folks !!!!!!!!!

    Quantity of how many appointments employees can take + Less Staffing = HUGE BONUSES FOR MANAGERS

    I STRONGLY RECOMMEND YOU THINK TWICE ABOUT WORKING FOR APPLE RETAIL ..ESPECIALLY NOWADAYS?

    Consider yourself warned.

    I'm already looking for a way out . its just a matter of time.

    Advice to ManagementAdvice

    Your employees are not idiots . Limiting the amount of staff per shift may give you guys bonuses/raises/incentives/etc --- but be advised that you will continue to lose more quality workers as this continues to go on.

    Soon, I will be one of them .

    You have no idea what we go through to make your stupid numbers and queues meet.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Good place to get experience but not a career

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Creative in Brossard, QC
    Former Employee - Creative in Brossard, QC

    I worked at Apple full-time (more than an year)

    Pros

    Money is good. All expense paid trip to Cupertino. Fun working with Apple products.

    Cons

    Scheduling is horrendous. No work/life balance. Some of the managers only care about themselves and do not support the employees in difficult situations. Don't be fooled into thinking that this can lead to career because you will burnout fast. As a trainer, you are expected to teach in an extremely noisy environment, in the middle of a highly populated retail environment. Sometimes it feels like complete chaos. There is literally zero upward mobility.
    It is what it is despite some of the fancy job titles. You will be working in retail and it will stay that way. Crappy hours, unreasonable clients, and bully-like managers.

    Advice to ManagementAdvice

    Don't be so obsessed about NPS and your damn bonuses. The business will thrive when the employees are treated with respect.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Life and times at the Orchard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Genius Administrator in Burlington, ON
    Former Employee - Genius Administrator in Burlington, ON

    I worked at Apple full-time (more than 3 years)

    Pros

    Worked with a lot of really rad, unique people

    Cons

    "Leadership" is incredibly two-faced and fake.

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    Apple is a great company to work for if you enjoy working with intelligent people in a relaxed environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Specialist in Winnipeg, MB
    Former Employee - Sales Specialist in Winnipeg, MB

    I worked at Apple part-time (more than an year)

    Pros

    Inside edge on technology, knowledgable staff, positive environment

    Cons

    Pay, you may feel like a pawn

    Advice to ManagementAdvice

    Allow staff to retain more of an identity. Let them show up and be themselves and not feel pressured to be so professional. A personal touch goes a long way with customers

    Recommends
    Negative Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Is Apple for you?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Vancouver, BC
    Current Employee - Manager in Vancouver, BC

    I have been working at Apple full-time (more than 3 years)

    Pros

    Apple is truly a world class brand. It's an incredible place to work if you enjoy interacting with people and getting to know them. To find out HOW these products affect their lives is truly a blessing. If you like constant development and face pace, Apple is for you.

    Cons

    Apple is very fast pace and it never stops for you to breathe. This is a pro in many ways, but for some, it can be stressful. This isn't a con, but again, can be; you need to love change and ambiguity. Some of the biggest struggles initially is keeping up with the pace and embracing it. So if you like change and directing on the fly, Apple is for you.

    Advice to ManagementAdvice

    See comment above for Change. Most managers that leave is due to the constant change. Things and directions literally change in a nano second.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good for your resume

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mac Specialist (Apple Store) in Edmonton, AB
    Current Employee - Mac Specialist (Apple Store) in Edmonton, AB

    I have been working at Apple full-time (more than an year)

    Pros

    For this job which is really good on your resume. People always have questions for Apple Inc and the products. You will have lot of things to talk about this job

    Cons

    The App Review Guidelines provide rules and examples across a range of topics, including user interface design, functionality, content, and the use of specific technologies

    Advice to ManagementAdvice

    The Human Interface Guidelines provide guidance on fundamental UI design principles and how to apply them to your apps.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Creative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Creative (Apple Store) in Montreal, QC
    Current Employee - Creative (Apple Store) in Montreal, QC

    I have been working at Apple full-time (more than 3 years)

    Pros

    Products are great
    Values are super

    Cons

    Not the best pay
    Advancement in retail are somewhat limited

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    The best place to work retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Apple Family Room Specialist in Calgary, AB
    Current Employee - Apple Family Room Specialist in Calgary, AB

    I have been working at Apple full-time (more than an year)

    Pros

    Apple is job that helps make all of its workers progress and be their best. The managers are super friendly and are willing to take feedback. If you ever have an issue with another worker, you can talk to them directly or let a leader know and the issue is quickly resolved. Apple really cares about its employees and will implement almost anything to make them happy.

    Cons

    Apple is like any retail store in that you have to work retail hours. There are some days that you will work till 9 or 10pm.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Apple has a great community environment to work in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Apple full-time (more than 3 years)

    Pros

    People hired are wonderful to work with.

    Cons

    Personal growth and advancement. Higher managers have poor values.

    Advice to ManagementAdvice

    Look at your Leadership teams closely, arrogance is not a great trait.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    BOH Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - BOH Specialist in Vancouver, BC
    Current Employee - BOH Specialist in Vancouver, BC

    I have been working at Apple full-time (more than 3 years)

    Pros

    Fun and fast paced environment

    Cons

    Growth is limited if interested only in a specific area

    Recommends
    Neutral Outlook
    No opinion of CEO

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