Apple

www.apple.com

Apple Reviews

Updated 31 January, 2015
Updated 31 January, 2015
4,269 Reviews
3.9
4,269 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Apple CEO Tim Cook
Tim Cook
2,378 Ratings

Review Highlights

Pros
  • Apple retail had great benefits for their employees from perks to policy (in 246 reviews)

  • Great staff, excellent work environment nothing beats apple when it comes to computers (in 215 reviews)


Cons
  • Time off needs to be requested well in advance making work/life balance a challenge (in 252 reviews)

  • Work can be very demanding with long hours depending on the group you are in (in 151 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Culturally diversified committed to highest standard of quality.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Apple

    Pros

    Working with a small team encouraged team building skills and exchange of ideas.

    Cons

    size of Vancouver office does not allow for employee growth.

    Advice to ManagementAdvice

    Engage employees in the decision making processes communicating business priorities.

    Recommends
    Positive Outlook
  2.  

    I worked at Apple

    Pros

    Great benefits and discounts, great environment, lots of resources to help you out with.

    Cons

    Apple became like best buy, futureshop, or any other retail store. Greasy and unhelpful to the customer, it was no longer about helping people so much as it was putting on a show and upselling.

    Advice to ManagementAdvice

    Go back to the way it used to be, about the customer, and creating promoters. Not about sales numbers, or where they bought their Apple device from.

  3.  

    Genius Bar

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Genius Bar in Edmonton, AB
    Former Employee - Genius Bar in Edmonton, AB

    I worked at Apple full-time (more than a year)

    Pros

    Great Pay and Benefits and also overtime

    Cons

    Long Hours and some customers are very stressful

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great training and supportive leaders. Awesome benefits and stock options!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Apple Family Room Specialist in Edmonton, AB
    Former Employee - Apple Family Room Specialist in Edmonton, AB

    I worked at Apple full-time (more than a year)

    Pros

    The training and ongoing support is amazing. You do daily warm ups before hitting the floor and you always get your breaks.

    Cons

    The work is repetitive. I was a family room specialist and dealing with angry, frustrated customers everyday finally got to me.

    Advice to ManagementAdvice

    More staff was needed in lots of instances. Especially with customers coming to the genius bar without appointments and being told by us that there were none available that day.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Best company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialist in Calgary, AB
    Current Employee - Specialist in Calgary, AB

    I have been working at Apple full-time (more than a year)

    Pros

    Benefits are amazing, the schedule is set up very well, you're treated as a person, not as a number. You get to enjoy your job.

    Cons

    Getting major holidays like Christmas/New Years off can be difficult.

    Recommends
    Positive Outlook
  7. 2 people found this helpful  

    Management is clueless

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Apple Genius in Calgary, AB
    Former Employee - Apple Genius in Calgary, AB

    I worked at Apple full-time (more than 3 years)

    Pros

    Benefits include decent discounts on products. Good employee paid benefits & extras including healthcare/RRSP's etc.

    Cons

    When I started with Apple in early 2011, it was a very different culture than it was when I left in 2013. Apple was a place that encouraged individuality, growth & creativity. They also listened to concerns, helped to take steps to find solutions & act transparent with most issues and challenges. This quickly changed as Apple shifted gears towards more aggressive tactics to satisfy its growing customer base. Because of Apples phenomenal growth and Apples stubbornness to simply hire more employees, they instead overwork the ones they have to absolute capacity until they either quit on the floor (happened to four employees in less than a year), or take a stress leave. It turned to an environment which instead expected perfection at every move. Having a sick Dad and a death in the family is not good enough for this company... They expect you to suck it up and be a robot. They foster an environment where employees actively give each other feedback, however fail to notice when senior employees abuse this and instead bully & verbally abuse newer employees who may not know better.

    Advice to ManagementAdvice

    Overall, management needs a clearer understanding of what's happening on their floor instead of having meetings nonstop. You have no idea what's happening between your employees. When someone does come to you and ask for help, you don't take them seriously and just tell them to be "more positive." This is pseudo-customer service lingo garbage. Learn how to lead.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8.  

    Apple retail is a good Job for students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Creative in Montreal, QC
    Current Employee - Creative in Montreal, QC

    I have been working at Apple

    Pros

    High Tech, Nice co workers, fast pace, good benefits

    Cons

    No connectivity with Apple California, no mobility upwards, sometimes fake attitude and double standards

    Advice to ManagementAdvice

    Stop being so burecratic and show what leadership is. Promote from within stop looking for talents outside, cultivate your employees to grow

    Positive Outlook
    Approves of CEO
  9.  

    Apple Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Apple

    Pros

    Very good very nice no complain exellent

    Cons

    not bad not very nice very average mediocre

    Advice to ManagementAdvice

    very good

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Best retail job on the market hands down. Only retail job you could have a career at.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Apple

    Pros

    Amazing culture, great pay for retail (no one complains about pay). Extremely supportive management and colleagues.

    Cons

    Hard for upward mobility. Might have to take lateral move first before being considered for a better job which means if you want to me a manager it could take 4 years (which is a long time in retail).

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great Experiences

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mac Specialist (Apple Store) in Midtown Toronto, ON
    Current Employee - Mac Specialist (Apple Store) in Midtown Toronto, ON

    I have been working at Apple full-time (more than 5 years)

    Pros

    Leaders are very approachable and constantly challenging employees to know every single aspect of the business. They invest in their people, their development and career paths which is a great opportunity for internals.

    Cons

    In a retail environment the hours are not very predictable and challenging to be constantly on your feet. It is difficult to request time off and there is a high turn around in employee's leaving the business due to lack of career development or slow progress.

    Advice to ManagementAdvice

    Would loved if apple simplified the process of accepting/considering internal "retail employees" for corporate positions.

    Recommends
    Neutral Outlook
    No opinion of CEO

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